I've gone to a lot of events and used a lot of different ticket agents. This is by far the worst I've ever dealt with. Didn't receive my ticket but still got charged. Tried to talk to 2 different customer service people who were no help. Didn't even offer any sort of "here's what we can do" help when it's was THEIR APP that wasn't working. Awful experience and I will never purchase tickets through them again.
Mars was an excellent customer service agent and answered all of our questions patiently. We were nervous about the whole process and Mars made us feel secure about proceeding. I would recommend using vivid seats to purchase tickets!
Naomi at the 800 # was great help. I purchased tickets with ease. Now I wait until they arrive by the seller a few days before the event. This is scary but Vivid Seats stated I have 100% money guaranteed back if any problems.
Had an issue with getting tickets to a game. Alex, who took the call for customer service, was courteous, reassuring and extremely helpful in getting me set up and receiving my tickets. Great experience to have good people assist you when need be. Thanks
On Dec. 22,2019, I was purchasing a ballet ticket for the event to take place in January 2020. I chose the exact date and paid a pretty hefty price. A few moments later I received an email confirmation stating that I "successfully" purchased a ticket for July 2020! I would never plan that far in advance. Looks like their scam scheme is to sell fake tickets with a far off date so that the refund would not be possible. I contacted their customer service right away - they flat out refused to refund me. I tried to send several emails - they kept sending robotic refusals in response. Now trying to get this resolved by paypal. I will never use this company and do not recommend anyone to use them either. Terrible people.
My wife and I want to say "Thank You" to Brady who was extremely helpful and courteous. We first went on line but had some questions so we called in. Our questions were answered and he helped us select seats which we will be very satisfied with. Over all it was a pleasant experience with no hassle. The tickets and follow up confirmation came through just as he said it would. Thanks again!
Monique answered all my questions and also gave me her direct extension. I was ready to hit enter and order online but decided to call VividSeats customer service. Also purchased parking pass so I'm good to go. Will surprise my husband with tickets to Golden State. We're flying in from WA. Merry Christmas!
Bought two 'One OK Rock' concert tickets, paid US$231 each plus $140 admin fees and shipping. Got the tickets next day and found out they were not VIP tickets! It's only a general admission ticket costs $27.5 each. Totally ripped off! Never ever buy any tickets from Vividseats! THEFT!
5 rating is not enough. Excellent communication Mr. Brady D
Ext 2570. Really down to earth and not just there for another transaction call. Making sure we were on the same page before and after purchase and also for anyone else his availability is Awesome. Thank you very much. Wont be the last.
Bought some tickets recently and Matthew did a real good job. He was very helpful and polite. Answered all my? The best he could. Still not 100% certain how these GA tickets are gonna work though. We'll see.
Justin G was very helpful in purchasing tickets when I needed to make sure a large group would be together. After seeing other reviews I'm hoping that my at-the-game experience goes as smoothly as my ticket buying experience.
We put some seats for sale but we had an issue uploading them due to a barcode issue. They first charged a $900 penalty fee for not uploading the tickets. $900?! You have got to be kidding. Rip off. I'm pretty sure they are violating at least one state's consumer protection laws. Their arbitration agreement is based out of Illinois and Ill. Has strict laws for ticket resellers like them. I will be following up with the Ill. AG's office on their practices.
So far so good. Have my tickets printed and ready to go. They answered right away and had a better selection of seats than what was offered on the site I was at. Prices were better too.
Thanks Justine, I'll call you again.
Tyler went above and beyond to help us find a single ticket close to our already purchased tickets for the rodeo. Huge load off and we can't thank him enough! Highly recommend VividSeats for your ticket needs! Great prices without ridiculous high fees!
Worst customer service ever. Purchased tickets in advance. Spent a full week trying to get my tickets and it's hours before the game and still no resolution. They hang up in your face, the staff is completely clueless on how to do their job. This is no exaggeration, I've spoken to over 20 different representatives to whom all couldn't help. They refuse to put you in contact with management. They lost my tickets and pretty much told me oh well. Would never purchase another ticket through these crooks again. The worst part is that me and my 5 kids flew and traveled to be at this game and vivid seats took my money for 6 tickets. Worst company ever
Great buying experience! I had to call to complete order because I was using a Visa gift card and the agent (Marcus) was extremely helpful! He also helped with me getting my discount for first time user.
Daniel F was polite, extremely helpful, efficient and processed my order quickly. I was very confused about the seating map online, but he explained everything thoroughly and even had me look at the actual seat views! Thank you Daniel for all your help
I tried to order tickets online thought the vivid seats website. After entering all information and submitting…… the site froze and submit button went gray. I called the help number and spoke with Richard R. Who was not only super friendly and helpful, but saved me a bit of money as well!
Michaels service today made me feel like I wasnt sold anything. He simplified each step and exceeded expectation. There are only a few agents I come across as seasoned as Michael. I dont doubt his skills is a reflection of years of practice and he made my first experience with Vivid Seats absolutely memorable. Hope to speak with Michael at ext. 2555 again in the near future.
They will screw you. Their customer service is a joke. When questioning an insane additional charge on top of the ticket price, I was patronized with a no negotiation speech and told nothing was to be done after a 25 minute hold time to review my order. They will rip you off and add upwards of a $40 processing fee to deliver electronic tickets that you are only aware of AFTER your purchase. Use Stub Hub or Seat Geek.
Overview
VividSeats has a rating of 3 stars from 2,372 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with VividSeats most frequently mention customer service, purchase tickets and parking pass. VividSeats ranks 14th among Tickets sites.
Vivid Seats offers a premium shopping experience and the industry’s best ticket prices. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. And we don’t stop there; we invest in technology to keep our costs low, and pass the savings on to you. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace.
In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible.
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- Chicago, IL
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members