Vivid Racing

I purchased some new locking lug nuts back in August. The package took about 6-8 weeks to come in. FedEx had a hand in the late delivery and the package was damaged and the order was missing the locking wrench for the nuts. No fault on Vivids part, however it is now almost December and I am still waiting to return the parts for a refund. I've called the VIVID number over and over again. No response. Online help was as helpful as the phone calls. 0 CUSTOMER SERVICE. I paid around $90.00 for the lug nuts and just want a refund and return the product, yet I cant get anyone to give me a striaght answer. I will be reporting them to the BETTER BUSINESS BUREAU. I have also keep all communications between the company and I as proff of the lack of service. They are more than happy to take a payment but of the order is wrong or something is wrong, they seem to refuse to help out the consumer. THAT MEANS YOU AS A BUYER! I would look elsewhere to purchase your products. I have enclosed pica of the package as it was recieved below and they still refuse to help me with a refund. This is no way to treat a customer.

All 4 Rims was delivered in perfect condition Nothing was damaged and fast shipping as well. Can t wait to put these rims on myWRX Impreza 2009

They will help you with their product installation,good customer service and their products are awesome.

I'd like to share my extremely frustrating experience with Vivid Racing, to inform potential customers and prevent others from falling victim to their unethical practices.

On 6th April 2022, I ordered a front and rear sway bar kit and an ECU tuning upgarde for my car. Following my purchase, I was repeatedly ignored when I requested a tracking number for the shipping of the item. Eventually, I received a response with a tracking number about 3 months after the purchase, but it didn't work properly. Throughout this process, I was frequently met with silence when seeking information, and when I did receive a response, it was filled with empty promises about the arrival of the part. The ECU arrived yet the sway bar kit bever came.

After more than a year of waiting, on 27th April 2023, I received an email informing me that they would refund the amount of the item, as they had failed to ship it to me. To my dismay, I noticed that the refund amount was only $637.14, which was the price of the sway bar kit, excluding the $325 I had paid for shipping. However, since the sway bar kit was never actually shipped, it is completely unreasonable for them to withhold the shipping fee.

I opened a buyers dispute via Paypal within the dispute period, yet they dragged the promises of delivery out long enough that the dispute was closed and that my buyers protection lapsed, I'm sure this wasn't a mistake and is something they've become quite skilled at doing.

Even the "real customer reviews" that they have on their website are fake, they have an average of 4.7? When every other legitimate review website tells a different story, you can't leave a review on their website if you try, this alone screams scam.

Vivid Racing has caused me immense stress and wasted a significant amount of my time. Their actions are a clear indication of their unethical behavior and intent to scam their customers. I strongly urge potential customers to avoid dealing with this company at all costs. There are other reputable automotive parts distributors that prioritize customer satisfaction and maintain ethical business practices. Save yourself the frustration and disappointment – steer clear of Vivid Racing.

Going on 6 days without a return call, a return email from a real person not an automatic reply
Worse company ever. Zero customer service