Vitamin Shoppe

The website fails to provide a preview order before submitting with Google pay. Instead it took the cached date of an old address even though support mentioned they see the updated address in my profile. I reached out to their support immediately after seeing the error to cancel since they gave no option to update the address before shipment. They informed they would try to cancel. They shipped it anyway to another state. Support said I can ship it back and I asked how am I going to do this when it is hundreds of miles away. They disregard standard fail-safe features on their website, options to update an address, and an avenue to cancel before shipment. Poor service all around! They charged me $164 that I will never get back and shipped anyway. Be careful when order online with this company.

I ordered several cases of energy drinks and was disgusted at how they were delivered. All of the boxes were ripped open, dented cans everywhere, the outer boxes weren't even taped shut. When sending a complaint and pictures the response was equally as disgusting. They offered a coupon for another order. They are too complacent with their customer ls receiving unacceptable packages and really expect you to want to order again? NEVER! Don't waste your time or money and order from a company who cares what they represent.

Do yourself a favor and order your supplements/vitamins directly from the manufacturer or from Amazon. The Vitamin Shoppe operates on a 55% markup. They bring any and every supplement into their stores, good or bad. They don't care about health & wellness, just profit! If you are a person of color do NOT support The Vitamin Shoppe! Their CEO is extremely racist.

They are sending items to my old address, after I updated to my new address. Customer support said they may not be able to cancel all of the order. That's weird. So they are going to still charge me for items I can't receive? Yep. That's exactly what's happening. So now I have to contact my bank's fraud department to get my money back. How does Vitamin Shoppe think that their handling of that mistake is ok?

I ran out of a Solgar product. It took too long to wait for online so I went to local Vitamin Shoppe. Product was out of stock but was sent in two days. The bottle was huge. I discovered it was reformulated with same number of pills. Cost is double what you pay at Amazon. It goes back. What is the point except to encounter another hard sale.

Bohemia Long Island New York store refused to ring me up. I asked for help and David's co worker yelled at me that she was to busy to help me. I asked David what her name was( they wear name tags) as a result he did not answer me and the refused to ring up my order. I was not allowed to buy anything. I had spent 1,200 over the past month. I asked David why would you refuse the company money and he said he does not care. I have a witness to this. Both workers were rude and mean and allowed the store not to ring up a couple hundred dollars. When I first walked in the girl was not helpful at all. Do not go here! This was in
Bohemia Long Island in the afternoon March 18,2022.

I recently applied for a job at Vitamin Shoppe (an unnecessary "e", it's just Shop). Speaking of making things complicated, I think the reason I was not considered for the position was because of racial differences. I had all the skills and experience that they asked for, the interview went really great, and I'm jutting surprised why I didn't make it. I waited patiently and calmly but this is just not fair. I'm not saying because I got rejected and I'm hurt, it's actually because I believe it was a perfect match and they wanted to not hire me beacuse of my skin color or my Ethnicity. This is unacceptable and I request spread this message asap to the hiring team. I am not going to let it go. Thank you. Name: Akash Shah. Contact: *******526

The store in west palm beach on Okeechobee rd is the worst store I have ever visited. The management there is just horrible, rude and uneducated. Never get a hi when walk in the store, they always turning away from you, never even acknowledge you in the store, never helpful. One day they require masks to wear the next day they don't, they will argue with you too. I worked as an asset manager at vitamin shoppe before and I know companies values and the customer is the first priority. Well, not in this store. Please revisit that store because it's just so bad.
Also would love to talk to DM in this area.

I have purchased their product for years, usually I just drop in and pick up an item when I need. I bought 4 items, paid and was going to my car. I asked the clerk if I could get my items put in a bag. His response was "yes I can bag for you but it but it will cost you 50 cents. What! You have to buy a bag now? That is crazy! I will be buying my items from Amazon from now on— it's cheaper and The beauty of it is free shipping to my door.
I normally go out to buy my items because I want to support the shops near my home. I will not be supporting Vitamin Shoppe anymore just because—.50 a bag. Their customer service is sucks..

Ordering from them for several years for energy protein drinks and health and fitness plus vitamins. If you order usually $25-$40 it is free shipping, so I order several things at a time. Comes in usually a week, boxed, perfect, ready to go. One time they sent the wrong item and they let me keep that item free and immediately sent out a replacement. Top rate company - there is a vitamin shoppe not too far from my house but its cheaper to order from them with the discount from coupon cactus (couponcactus.com approx. 4% cash back from them) and free shipping!

I have been using Vitamin Shoppe products for years and I find this company to be very reputable. They offer a large variety of vitamins, herbs and supplements. Their service and
Delivery system are unbeatable! The company also offers value rewards for your purchases
Which you can redeem at the end of the year. The Vitamin Shoppe packages their products
With pride and the delivery is astonishingly fast! There is free shipping for orders over $25
And they have many sale items.

Very, very poor customer service at VitaminShoppe.com. Out-of-stock items listed as Ships within 24 hours, multiple unanswered emails though their own Feedback Forum, discourteous agents operating Live Chat Overall, incredibly poor communication and a dreadful shopping experience.
Avoid the lure of the occasional coupon and avoid VitaminShoppe.com. It is not worth the trouble.
I would recommend GNC or of course Amazon for nutritional supplement purchases.