Our business order checks. They were fine. When we reordered, I confirmed the new check start number. We received a duplicate of the original order we placed. I contacted the company. They said sorry and they will reprint with the correct check numbers. I told them we were in a time crunch now since we had already waited a week for the check. No problem. They told me that we should receive the reprinted checks within 2 business days. When I received the e-mail confirmation, our delivery date is scheduled for a week out. I again contacted the company. They told me all they could do was that. Unless those check show up in two day, we will never be ordering from them again.
"You get what you pay for" would lead me to believe that the quality from Vistaprint would be horrible and cheap, but it's not. I've been ordering premium business cards from Vistaprint for years and have always found their quality to be good and the turn-around time to be swift. Sure, every once in a while you'll get a couple miscuts, but that's typical of any biz cards - and when you're getting 1000 for like $50 shipped, a couple bad ones isn't going to kill you.
Whenever I had a bad situation with Vista corrected it immediately or refunded my money. Once they corrected the job which was their error and gave me a full credit for the amount of the job. Kudos to Vista Print.
I ordered business cards last week. I looked at a preview of my design, and everything looked great. I didn't realize I needed to review the proof to see how it would be printed. I receive my business cards, and one of the images is smudged. I contact customer service, and they send me a copy of the proof and sure enough it's smudged in the proof as well so it was my mistake for not double checking.
They let me correct my design, and sent out new ones for free including shipping. Their customer service was really great, and they were immediately willing to help me with a mistake I had made at no additional cost.
Amazing customer service and great quality products and workmanship. I have ordered invitations, thank you cards, Christmas cards, new home announcements and business cards from Vistaprint. Hugely satistified. Every time. I have myself submitted and reviewed orders with cropping errors and their customer service were not only kind and reassuring, but expedited complete reorders to me! Their prices are reasonable for the quality! I highly recommend! Today "Newton" assisted me… very grateful for his help!
After trying to check on my order, I realized that vista print must be ran by a bunch of children. All I hear is a bunch of laughter and chatter when trying to speak with a representative, then I get placed on hold longer than the actual conversation about my order... Horrible business ethics!
This site has to be the cheapest printing website out there, especially if you wait for the 40-50% off promotions. I will be using them for my wedding. It might not have as many options as the other sites, such as paperless post or weddingpaper divas. But, if you are not too picky, its way cheaper!
Rude customer service and the quality of their products is horrible. I was promised a refund after they failed to make my product two times. Then they tried to blame me which was ridiculous. It's like a child oversaw their quality control. I would steer clear of this place unless youre in the market for low quality print work.
I ordered checks from vista print 2 months ago and haven't received anything yet I spoke on the phone with customer service and no one could tell me what's going on exactly. I won't do business with anymore and I don't recommend them.
I ordered two face masks at $15.00 each thinking they would be better quality than what I already have and they were poorer quality. I received one within 10 days delivered from a US location. The second one appeared to be shipping from China which I never received and would not have ordered if I knew it was shipping internationally. At least Vistaprint credited me for the second mask.
Ordered A6 flyers on March 17, payment for shipping "within 5 working days", I don't known how but despite them sending two shipments we are on April 15th and nothing has arrived yet.
They don't know how to work with couriers and it's obvious. UPS has the worst service, but they don't work with others. Wasted a month and got a refund, no discount for next orders.
It is scam company it show me monthly plane and can be cancelled any time when I've purchased it charged me for full year with out nay notice and now not refunding me please dont buy any services form vsia no any kind of help thy doing rubbish vista
So I ordered from VP some time ago and the order never showed up. SO I decided to give them another chance and this time the order showed up. So I have a business that needs flyers, business cards, a poster/banner, and other items for marketing. I ordered some business cards and was given a credit for the order that never showed up. Well, that never happened. They charged my card and sent me a poorly made business card. The margin is off. The # is spaced before the Number. It's just piss poor quality and I will never order from them again.
How can you trust a company that won't keep its word... read the reviews and look around? There are better companies out there with better quality and craftmanship... So you basically roll the dice, I mean if you have the cash to toss out then take the gamble, I did and regret it... I would never recommend anyone to Vista Print
I placed an order for 500 flyers and a pop up came up on checkout. A good offer I thought so I clicked on it...
The additional flyers didn't arrive and when I queried this on chat was told that the pop ups sometimes dont work and there is nothing they can do/?
Now... I love a good offer, but I like good service more.
Off to find another company.
I have always had a fourth line on our return address labels stating: "Unborn Babies Are Human Too." Zazzle used to be open-minded enough to print our address label and then one day, oops, there were "technical problems" that came up when I went to check out and they just couldn't seem to complete my order. So I went to Vista Print. No problem. But that was two years ago. Now, suddenly Vista Print has a "technical problem" and can't complete my order either. I don't like being censored. It's not up to Vista Print to decide whether they like my views. I'm going to boycott them just like I have w/Zazzle.
I responded to a free offer & I paid shipping. I have not received the order placed over a month ago, even though they stated I would have it 16 days ago. Although they list a customer service phone number - it's automated, no option to speak to a human or leave a message & there is no way to e-mail them. They keep sending me sales pitch e-mail & I can't contact anyone by responding to them. I left feedback on the site asking for help twice so evidently they don't read their feedback either. Argh!
Purchasing business cards through vista print is acceptable if you want quick, cheap cards. If you want a very professional card, do yourself a favor and spend the extra money somewhere else as the quality will be much better.
I like this site because they always do professional looking work. I've ordered address labels, personalized tote bag, personalized pens and photo tote bags. The site is easy to use and they have a great variety of their products. I like how they are always offering free merchandise and all you have to do is pay is the postage. Usually after you get the free product you want to buy more.
I LOVE Vistaprint! The quality of their invitations is top notch for an incredible price. My orders have all arrived BEFORE the promised date. The Post Office lost one of my recent orders. Vistaprint immediately reprocessed the order at no cost to me, without any questions or hesitation and even expedited the shipping! I couldn't ask for better customer service! I will continue to use them for all of my stationary needs!
I was using VistaPrint for my website. The rate has increased more than 3x in one year without legal notice. The customer service concerning the matter when I wanted to cancel was so bad that I am reconsidering using VistaPrint for other products and services.
Overview
Vistaprint has a rating of 2 stars from 406 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Vistaprint most frequently mention customer service, delivery date and bad experience. Vistaprint ranks 406th among Printing sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members