Vinted UK

I have sold lots of items on Vinted and also, bought a few. Other than one item I bought being a lot less desirable than the description (I would have ragged the item) I have been satisfied with the ease of uploading or buying. The range of selling/buying postage options is also a major pro! Very happy to be using this site

Beautiful and quality items at giveaway prices, fast and cheap delivery charges, Sweet shopping experience and a reliable Application for buying and selling

I was very cautious about buying from Vinted as I had read quite a lot of negative reviews. I think it's because people don't understand how it works. I bought a small priced item at first to test it out, and unfortunately, the seller had already sold the item. The seller to be fair, got back to me really quickly and apologised as they had listed the item on another selling marketplace and it had sold. This can happen a few times. Since then I have purchased about 8-10 items from Vinted without any issues. As with all marketplaces if you are looking for high-end designer goods you should be cautious and be able to ask the seller questions before parting with large sums of money. The onus is on us as the buyer to ask the right questions and to be able to authenticate the goods. Look at the seller ratings first and see how often they are on and the time that they take to respond. I like that about Vinted as it tells you when the Seller was last on the site and how long they take, they also tell you the date the item was available for sale. So if the date was over 3 months old then it may have sold. I have not had any experience as a seller yet, although I have listed an item for sale. So I will see how it goes.

Unfortunately, there are people who want to make other people's lives unpleasant; but I don't think it is fair to blame Vinted for that.

Overall, yes I would recommend Vinted to family and friends. I gave it 5 stars as my experience has been good.

I'm both a seller and a buyer on Vinted and so far my experience has been pretty positive. I once miss sold a dress completely by accident (I had 2 similar dresses both at different sizes and labelled the wrong size on each post). I refunded the buyer and told them to keep it as an apology.

I've bought quite a lot now and other than something not fitting/ not suiting (that can happen anywhere you buy from) it's all been good.

I had one pair of shoes I bought which were more damaged than expected and I've had 2 people not send items which I'm awaiting refunds for however the refunds will be coming through in the next day or two.

I've sold hundreds of pounds worth of clothes (just normal fashion items, nothing designer) with only the one issue (mentioned previously).

I have got a few items waiting at the post office to be collected though which is frustrating as I don't know what happens if they don't collect.

The only disappointing part about it is that all shipping takes a good few days, then you have to wait for the person to mark as ok (or 2 days) so you can be waiting 10+ days for monies to clear and then once it's cleared, bank transfers take up to 5 working days too.

Also I've found no way to track when a payment has been sent/ received from Vinted so it's hard to know what's already cleared without going back through every transaction on both Vinted and your bank account.

As with anything, there's pros and cons and will always be people who ruin it for us decent buyers and sellers but personally, it's really helped with my hoarding and also I don't feel so guilty only wearing something once as I know I can sell it one, they'll probably do the same and so on meaning it's better for the environment than my previous habits (not perfect but definitely better).

Overall fairly satisfied!

After the carrier kindly left my order in clear view on the drive, on return from work it was not there. I reported to Vinted alongside the carriers photo. Following this, Vinted expect me to have a pdf converter programme, home pc and printer to signed a document. They were not helpful after advising I don't have a printer etc and made matters worse by reminding me that we are in 2023. Whilst I appreciate this, we also recognise difference and I buy online due to a disability. The buyer protection is made difficult, I'd be surprised if anyone ever gets their money back when Vinted have to pay and not the seller

Buyers pay a fee but get zero protection from this vile company. They literally side with the seller even if you return an item at your expense. I have received fake Pandora and dirty clothes, returned them, provided proof with photos and tracking but they just release money to the sellers anyway. I've lost over £50 to this scam of a company and they should get closed down immediately! Avoid or you will get stung!

I listed a genuine item. They blocked my account for no reason saying it was fraudulent activity!
No apparent way of contacting them to find out more!
Hence this review...only way I might be able to get an answer!

Crap company. 3 parcels lost. Customer service is useless, rude, slow and lots of unnecessary obfuscation(delays) in the claims process. 3 weeks of me and my customer's time wasted!

Avoid at all costs.

This company has the worst customer service I have ever had the displeasure of using. Items not delivered by hopeless couriers and yet you have to wait four weeks to raise an issue and worst this has to be in two working days…. Or tough luck.

I've had 4 items lost by the courier.

Impossible to actually speak to anyone. And the they ask me the buyer to find out about the package with the seller.

Completely amateur.

In 2022 having to wait 4 weeks for a refund is pathetic.

Avoid.

I have bought several items from this site and it has been a horrendous experience 75% of the time. Wrongly labelled, fake, falling apart. I have received 4 items out of the purchased that have arrived as promised and customer service and seller redress is stressful, time consuming and mostly useless. Even when you can send the stuff back the buyer is responsible for return postage. This leaves the buyer at a loss and no loss for the seller except the five minutes to post! All very wrong.

Full of scammers, orders a Nintendo switch and instead received the smallest plastic envelope! I refused the package at the shop and sent vinted all photo proofs, clearly showing all angles and labels with close up of the references etc… they still haven't reimbursed me! They are saying we need to wait for the package to be returned to the seller?!?! What package? I received nothing! Shameful, they should be taken down

Terrible Don't waste your time. Had 1 or 2 ok items. But mostly sellers will jist mess you around not send for over a week and u still don't get the auto refund or not send at all amd are cancelling without even informing you within less than a day now and must he lying using a mutual agreement option so you can't leave negative feedback. Don't trust the feedback scores. Vinted will also just block you if something goes wrong or a seller treats you badly. I cant say what it's like as a seller because I've never risked it. Always seemed to risky to me them holding your money. They also like to refund less than you paid. Seen numerous complaints from sellers on fb though

I have just started using vinted. Had an issue after 4th purchase with a dress being a different size to advertised. Seller not responding and judging by other reviews on here, I will have to send back at my own expense. What is the extra buyer protection for? Seems great for sellers but not so good for buyers.

I've sold an item which was a dear item to be but I really needed the money. The balance went into the Vinted account but never transferred directly to my bank account or Paypal. It's been over 40 days since I sold this item and 10 messages to the Help Centre - all I've received in return is the SAME automated message. I am absolutely losing my patience and this company deserve to shut down - there is absolutely no one to assist with selling/purchasing issues it's a complete joke. I will now be committing my time to gather other people who have suffered such issues to rally against this awful company. After all, it's lucky that's what I do for a living!

A high percentage of the listing don't show enough of the garment or are taken in bad light. Item that are damaged are not pointed out and sellers do not respond to buyers in a timely manner. Vinted are cut throat in applications of their policies; therefore be very selective in what you buy. Posting is delayed Try to get answers from sellers, ask question. People sell on the site because they don't charge fees. If I add pictures it will be traced back to me.

Many flaws in the system. I purchased expensive item (in hundreds) at price seller had set. My order was immediately cancelled! I'm now out of pocket for that money and have to pay it on my credit card bill, refund not immediate. I can't leave a negative review for the purchase, and customer services don't seem to understand English enough to assist. So many holes in system that both buyers ad sellers can be left in the red.

I am having trouble getting into my account as I need to pay sellers and this stupid box keeps coming up saying to verify my phone no WHICH I keep doing and it does not accept it and keeps locking me out for 24 hours. Its really stressing me out. I send them messages, email says you have message from vinted I open it then what do I get... a box saying verify your no and so it begins. At the end of my tether and there will be sellers thinking I dont want to pay! Cannot wait to sort and leave.

Stay away from Vinted
I would highly not recommend Vinted as a trust and saved platform. They have stolen me c. £300 and they are not able to get my money back despite having done everything through the platform. Furthermore, you are required to pay a fee for protection to Vinted which it does not mean/do anything as you can see. And Vinted is getting s commission out of the sale despite been a fraud.
Please DO NOT USE this platform. Happy to provide further explanation if helpful to anyone

I have had a mostly positive experience with buying and selling, however, vinted are now withholding payment of a significant sum of money due and pending. They will only accept ID of passport or driving licence. How is this not discriminatory? I have a birth certificate, national insurance number, driving licence number (not photo). Absolutely ridiculous and something that I'm going to pursue legally if possible.

I sold an item and posted by Evri one month ago. ( Buyer chose custom postage, but I posted by trackable Evri just in case) Buyer received the item only couple days after, but not click 'received' on Vinted. The issue is sellers could lose item, money and prepaid postage fee. Customer service is honestly not very helpful, they just said their system will automatic change to deliver after a month, and asked seller to contact buyer, require buyer to mark 'received'. If buyers would do that at the first place, why bother to ask ' customer service' for help. Why would be fair to sellers to wait more than one month if there is provable evidence buyer receive the item only couple days after sending?

Sellers paid postage first, spend their time to pack the stuff well and send the item promptly, but the control is not in the seller. I realized there is a way in their system for buyers to cheat: get stuff without paying or ask for refund. Hope this review can help some sellers.