Vinesse

I was very surprised to see so many negative reviews of Vinesse. I used them for a couple of years, and did get some "fair" wines that I thought were very overpriced, but occasionally they sent some very good wines. The only reason I'm writing this tonight is because my wife and I opened a bottle from Vinesse that I've had for about 3 years, and it is awesome. I wanted to see if it was possible to get more, and saw this website. I felt compelled to write something nice about Vinesse.

Looks like a lot of people do not read or may do not know what they are signing up for. The http://www.vinesse.com/ wine club is fine. No issues. Deliveries are on time and the mix of wine is fine. Does it cost more than the store, yes. But I am paying for the convenience and experience of getting wines I may not other wise try. Saves me a trip and research when at the store. I tend to spend too much time researching instead of just trying.

Just make sure you read the details and know what you are getting into. That is all.

I paid $ 39.95 for the eight-bottle intro offer, then cancelled membership. So no chance for them to keep billing me. At $ 5 a bottle, excellent value. Trying the first, Miguel Flores Malbec, right now, and it's fine tho not worth the $ 21+ list price. Always remember the four rules of life: Never play cards with a man named Doc. Never eat at a place called Mom's. Never get involved with someone with more problems than you. AND: never give random sites your credit card. You're welcome!

I fell for the first promotional offer, then missed canceling by only 2 days and customer service said "in process". I didn't like getting multiple promotional emails a day even before I'd received the very first shipment. The wines themselves are average. I had my taste buds primed for a Riesling, a favorite of mine. It tasted like a bad Chardonnay. I ended up dumping it. Better off buying by the case locally. I was surprised when customer service called me regarding my experiences and said they would pass my remarks on to marketing, AND offered helpful tips on how to tailor order my wines. I may research better and try a few others.

Never responded to many customer support emails over a one-month period of trying to cancel membership. Never answered phones. Finally reached online chat personnel who was argumentative and claimed everything was my fault for not correctly deciphering their deceptively worded website, even after I quoted exact passages proving my points. I see that others have written similar things, saying things like "It's a SCAM!" I'm inclined to agree that this company seems more interested in keeping you hooked into some sort of subscription, even against your will, than it is in providing good wines or good customer service.

Please do yourself a favor and avoid this company and their mediocre wine. They will randomly charge you with no notice. When you call or chat with customer service they'll tell you that your box hasn't even been shipped but claim that because it's in the pipeline for shipment it cannot be reversed, even though it's not due to actually ship out to you for sometimes several weeks. Customer service is not at all helpful. They blame their packing process. If they're getting so many complaints and not revising said process it says a lot about what kind of business you're dealing with. Good luck to you if you hand over your info to this company. You'll need it.

Signed up through a United Mileage program. Got the 2 shipments as what was advertised in the special. Cancelled not long after my second shipment. Didn't receive my points. Called to see why and they have a fine print that your account must be active for 21 days after every shipment. This was not put anywhere on the email from United, or the Vinesse page where you sign up. The customer service representative even took forever to try and find where this is advertised on the website.

Customer service people are very nice, but it's not worth any of the hassle.

The wines are not good either. Complete rip off.

Bought through AAA. Com good deal on first shipment, then second shipment $133. Ridiculous. Then for Christmas they send you a case at $259+ you never committed for. But say it is part of program. You can send anything back. Or you pay not only a hefty shipping outbound but even more back. Plus a 15% restock fee. So the wine is now $22 plus each bottle. Do yourself a favor. Go to local liquor store. We have a Total wine, Half the price for this crap.

I fell into the same trap where my shipments kept getting more expensive. Some of the wines were good. I was questioning the fact that the bottles were coming with the same foil top and a blank cork. (Are they just bottling their own knockoffs?) I called once to find out about a shipment and the guy was so rude to me I wrote to the company. After my last $200+ shipment of 9 bottles I'd had enough. Took me THREE phone calls to finally actually get the cancellation email. I cannot believe American Airlines endorses this company for points. Buyer Beware.

First time using this company. We ordered wines as a gift for Christmas, it was placed early December. The package (after the new year) has still not arrived. Not only did the recipient NOT get the gift in time but it's way after the holiday party season when it could've enjoyed. The customer service person assured me a tracking could be found if I logged in to my account. However the login he gave me was inaccurate, I called customer service to find out but never reached anyone. A week before Christmas I was emailed a tracking when I placed the order weeks prior. I will NEVER use this company again. Plenty of competitors out there, with the same service, do your research.

We were not notified of our upcoming shipment of wine. I called customer service and she advised me that there would be a 15% restocking fee plus shipping costs. This is not great customer service.

Also, I have been trying to get on my online account for days now - with no luck! The customer service rep sent me a reset password and once I was able to sign in, the system prompted me to create my own password. After I did that, it denied access. I called her back and she said they were having system problems and to try again in an hour.