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vidaXL US

Overview

vidaXL US has a rating of 2.2 stars from 702 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with vidaXL US most frequently mention customer service, credit card and full refund. vidaXL US ranks 33rd among Furniture sites.

service
58
value
66
returns
36
quality
66
This company responds to reviews on average within 8 days
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How would you rate vidaXL US?
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Nevada
2 reviews
2 helpful votes
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Great piece of furniture!
December 19, 2019

I got this piece and it is just as described. It shipped quickly and no issues! Would order from this Company again!

Date of experience: December 16, 2019
Axel R. vidaXL US Rep
over a year old

Dear Paula,

Thank you very much for your feedback.

I am glad that you are pleased with the quality of the product as well as the delivery service.

I hope you will buy form us again.

Wishing you a lovely Christmas and a happy New Year!

Kind regards,
Sara/vidaXL

GB
1 review
2 helpful votes
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Delivered product
October 9, 2018

The company delivering my package lost the package, I initially couldnt get hold of vidaxl, but they sorted it in the end

Date of experience: October 9, 2018
California
1 review
0 helpful votes
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Made cheap
October 10, 2019

The furniture looks nice on the web but it was very hard to fit the pieces together. Pieces came bent and broken

Date of experience: October 7, 2019
Illinois
1 review
0 helpful votes
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Satisfied customer
December 3, 2020

I received my order promptly... thank you.
I will not set it up for awhile, but I like what I have examined.

Date of experience: December 2, 2020
Ohio
2 reviews
0 helpful votes
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Patio set
April 29, 2020

The patio set arrived without tracking, it was kinda tricky putting together but once put together, the set looks nice and we're pleased with it

Date of experience: April 29, 2020
Florida
1 review
0 helpful votes
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Great price, looks great
December 25, 2019

What I expected and for the best price I could find! Would buy again. Took a second to figure out the directions but worth it for the price!

Date of experience: December 22, 2019
Illinois
1 review
1 helpful vote
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Very Flimsy
September 30, 2020

I bought this, it was difficult to assemble, once it was done it didn't want to stand up, very unstable. The wind broke the gate within 5 days.

Date of experience: August 17, 2020
District of Columbia
1 review
0 helpful votes
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Unique Item hotspot with wonderful side auction.
February 16, 2020

I have found a great selection of nice quality items on this site. I discovered VidaXL's auctions by accident but have become a great fan.

Date of experience: February 13, 2020
Axel R. vidaXL US Rep
over a year old

Dear Buford,
Thank you for your feedback! We are very happy that you are satisfied with your firewood rack.

South Carolina
2 reviews
0 helpful votes
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Awesome
November 6, 2019

Very nice experience, very nice product, simple to put together and sturdy, withstood 30 mph winds during our party great product

Date of experience: November 3, 2019
Axel R. vidaXL US Rep
over a year old

Dear Michael,

Thank you very much for your feedback.

I am glad that you had a pleasant shopping experience with us and that you are satisfied with the quality of the product.

If you need any further assistance, please do not hesitate to contact our customer service team at webservice@vidaxl.com

I hope you can shop with us again in the future.

Wishing you a lovely day.

Kind regards,
Sara Castro/vidaXL

New York
1 review
0 helpful votes
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My son put it together with no problem. It looks great. Fits very nicely in my living room.
I love it!

Date of experience: June 15, 2020
California
1 review
0 helpful votes
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Great quality
September 8, 2020

My item was sent very quickly and was of great quality. The patio table was made in Italy, which I was very pleased with.

Date of experience: August 9, 2020
Pennsylvania
1 review
0 helpful votes
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Hate It
September 12, 2019

Will likely toss it out because I'm still trying how to close it. Horrible instructions on how to wrangle all that wire. Hate it

Date of experience: September 9, 2019
South Carolina
1 review
1 helpful vote
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Junk
July 23, 2019

Did not hold up lasted only 2 weeks. Not worth the money very disappointed would not recommend the cage the latches didn't stay on

Date of experience: July 20, 2019
vidaXL R. vidaXL US Rep
over a year old

Hello Jill.
Thank your for you time on the phone yesterday. I am glad that we were able to solve the issue that you had. If you need anything else please contact me by replying to the email that I sent you yesterday.

Kind regards
David/ vidaXL

California
2 reviews
0 helpful votes
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Not easily built
October 17, 2019

Missing screws, my husband had to buy screws. The diagram a bit difficult to understand as to parts not labeled.

Date of experience: October 14, 2019
New York
1 review
0 helpful votes
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Great Products
June 15, 2020

My order arrived quickly and was well packaged. The item was as described and looks great in my living room.

Date of experience: June 15, 2020
Virginia
1 review
0 helpful votes
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Best product with reasonable price
May 25, 2021

The products I have purchased is good quality and easy to assemble. The main things that is beautiful products and shipping very fast.

Date of experience: April 25, 2021
New York
1 review
0 helpful votes
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Great piece of furniture
September 30, 2020

Ordered a butterfly chair and a very competitive price. The furniture arrived quickly and is of great quality! Very happy with the purchase.

Date of experience: August 15, 2020
North Carolina
1 review
0 helpful votes
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Stylish expanding fence
April 27, 2020

Love this expanding fence. The fence keeps the chickens off the porch appears to be red cedar wood and is a tasteful fence.

Date of experience: April 27, 2020
Iowa
1 review
1 helpful vote
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Item not received
September 30, 2020

I paid and never received the product. Now I have to go to my credit card and try to reverse the charge. If i could give 0 stars I would.

Date of experience: August 13, 2020
Colorado
1 review
0 helpful votes
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Pieces don't fit
September 30, 2020

The arbor we bought came together until we tried to attach the decorative arms. The pieces we either misshapen, or the wrong length. Very unhappy.

Date of experience: August 17, 2020