vidaXL US has a rating of 2.2 stars from 702 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with vidaXL US most frequently mention customer service, credit card and full refund. vidaXL US ranks 33rd among Furniture sites.
I got this piece and it is just as described. It shipped quickly and no issues! Would order from this Company again!
The company delivering my package lost the package, I initially couldnt get hold of vidaxl, but they sorted it in the end
The furniture looks nice on the web but it was very hard to fit the pieces together. Pieces came bent and broken
I received my order promptly... thank you.
I will not set it up for awhile, but I like what I have examined.
The patio set arrived without tracking, it was kinda tricky putting together but once put together, the set looks nice and we're pleased with it
What I expected and for the best price I could find! Would buy again. Took a second to figure out the directions but worth it for the price!
I bought this, it was difficult to assemble, once it was done it didn't want to stand up, very unstable. The wind broke the gate within 5 days.
I have found a great selection of nice quality items on this site. I discovered VidaXL's auctions by accident but have become a great fan.
Dear Buford,
Thank you for your feedback! We are very happy that you are satisfied with your firewood rack.
Very nice experience, very nice product, simple to put together and sturdy, withstood 30 mph winds during our party great product
Dear Michael,
Thank you very much for your feedback.
I am glad that you had a pleasant shopping experience with us and that you are satisfied with the quality of the product.
If you need any further assistance, please do not hesitate to contact our customer service team at webservice@vidaxl.com
I hope you can shop with us again in the future.
Wishing you a lovely day.
Kind regards,
Sara Castro/vidaXL
My son put it together with no problem. It looks great. Fits very nicely in my living room.
I love it!
My item was sent very quickly and was of great quality. The patio table was made in Italy, which I was very pleased with.
Will likely toss it out because I'm still trying how to close it. Horrible instructions on how to wrangle all that wire. Hate it
Did not hold up lasted only 2 weeks. Not worth the money very disappointed would not recommend the cage the latches didn't stay on
Hello Jill.
Thank your for you time on the phone yesterday. I am glad that we were able to solve the issue that you had. If you need anything else please contact me by replying to the email that I sent you yesterday.
Kind regards
David/ vidaXL
Missing screws, my husband had to buy screws. The diagram a bit difficult to understand as to parts not labeled.
My order arrived quickly and was well packaged. The item was as described and looks great in my living room.
The products I have purchased is good quality and easy to assemble. The main things that is beautiful products and shipping very fast.
Ordered a butterfly chair and a very competitive price. The furniture arrived quickly and is of great quality! Very happy with the purchase.
Love this expanding fence. The fence keeps the chickens off the porch appears to be red cedar wood and is a tasteful fence.
I paid and never received the product. Now I have to go to my credit card and try to reverse the charge. If i could give 0 stars I would.
The arbor we bought came together until we tried to attach the decorative arms. The pieces we either misshapen, or the wrong length. Very unhappy.
Answer: They won't send you one! We tried because my printer was out that's the only way to get one if you print it yourself!
Answer: Dear Susan, do you have a direct link so we can check the product and get back to you? Thank you in advance. Kind regards, Marina
Dear Paula,
Thank you very much for your feedback.
I am glad that you are pleased with the quality of the product as well as the delivery service.
I hope you will buy form us again.
Wishing you a lovely Christmas and a happy New Year!
Kind regards,
Sara/vidaXL