Overview
vidaXL US has a rating of 2.2 stars from 702 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with vidaXL US most frequently mention customer service, credit card and full refund. vidaXL US ranks 33rd among Furniture sites.
Good deal. Looks nice. One part was bad but I contacted customer service and they a sending a new one.
Chair assembly instructions missed some details for easier assembly. Once assembled, chair is nice. Would like a little thicker pad.
I am so very pleased with the teak sink.
It was better than expected and service was fast and smooth.
We ordered a bunch of lockers for school. Half of the lockers arrived damaged.
Not good quality or customer service..
Our new sink is exactly what we ordered!
Excellent price and customer service.
We recommend and would use vidaXL again.
Yall where to send me return labels, never got them. My product(grill)
Was trashed when received. Ask to return it, nothing ever happened.
The furniture shipped very quickly, and looks amazing on my patio. Great colors, lightweight, easy to assemble. And all at a very great price!
Shipping is fast and instructions are clear, but product is flimsy and it breaks easily (even when picking it up from floor after assembly)
Instructions for the table were terrible and I had to reassemble it twice. But the product is good and we are happy with the way it looks
Dear Michael,
Thank you very much for your feedback.
I am glad that you are happy with the product.
I hope you will shop from us again in the future.
Kind regards,
Karolina/vidaXL
I ordered a gazebo it came with broken and missing parts reordered the parts still got the wrong ones
TERRIFIC SERVICE VERY SPEEDY RESPONSE TIME, DEDICATED EMPLOYEES. I ONLY WISH YOUR COMPANY HAD AN ITEMS CATALOGUE, I AM SURE I WOULD FIND MORE PRODUCTS I WOULD WISH TO PURCHASE
Hello Ernest! Thank you for your kind words and time taken to write such an amazing review. It surely boosts our morale to learn that you enjoy our products and service level and we are eager to evolve constantly in order to provide you with the flawless experience that you deserve. Your suggestion is highly valued and it will be internally discussed very soon!
Have a wonderful day Ernest and we are looking forward to welcoming you in our virtual shop.
With kind regards,
VidaXL
Shipping was fast and the shelves are beautiful. They where just as pictures online. They are perfect for what we needed them for
I am very happy with the dining table and set of nesting side tables.
These tables add beauty and color to the room.
Dear Gail,
Thank you ever so much for your feedback.
I am glad to know that you are pleased with the dining set as well as the side tables.
I hope you will shop from us again in the future.
Wishing you a lovely day.
Kind regards,
Sara/vidaXL
I purchased a canopy, the canopy came with no instructions, i emailed 5 times for the instructions NO RESPONSE AT ALL. IF YOU ARE READING THIS BE CAREFUL PURCHASING FROM THIS COMPANY.
Ordered trailer, received with quick shipping. The trailer was of good quality and was easy to put together and use. I am very happy with purchase.
I won auction with my bid it said i lost but sent in screen shots if my bid and winning bid nothing done at all ridiculous
Great price and great product. Delivered fast and without issues. I highly recommend VidaXL for your next purchase.
Dear Bruno,
Thank you very much for your feedback.
I am glad that you would recommend vidaXL and that you are satisfied with the delivery and quality of the product.
If you need any further assistance, please do not hesitate to contact our customer service team at webservice@vidaxl.com
Wishing you a lovely day.
Kind regards,
Sara Castro/vidaXL
I ordered the party tent. I love it. Delivered in 5days. Really good and quick product.And good price
Dear Bianca,
Thank you for taking the time to rate us and write a review about your experience with vidaXL. We are happy to hear you love your party tent.
We look forward to catering to more of your needs in the future!
Kind regards,
Nora
Very accommodating and helpful. Would highly recommend to anyone! Very understanding and also have a great return policy.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Deborah,
Thank you very much for your feedback.
I am happy to know that your sink exceeded your expectations and that you are satisfied with the price and customer service.
I hope you will shop from us again in the future.
Kind regards,
Sara/vidaXL