business logo of vidaXL US

vidaXL US

Overview

vidaXL US has a rating of 2.2 stars from 702 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with vidaXL US most frequently mention customer service, credit card and full refund. vidaXL US ranks 12th among Furniture sites.

service
58
value
66
returns
36
quality
66
Sponsored message from vidaXL US
Spring Sale
Buy Now
How would you rate vidaXL US?
grey star
grey star
grey star
grey star
grey star
Texas
1 review
0 helpful votes
Follow Sarah U.
Unfollow Sarah U.
Send Message
Share Review
Report Review

Good for outdoor storage
September 9, 2020

It was a little hard to put together but it is large and big enough for our pool toys and bouncy house. The lid stays open and the liner is nice if you want to keep it dry.

Date of experience: August 10, 2020
Alabama
1 review
0 helpful votes
Follow lawrence R.
Unfollow lawrence R.
Send Message
Share Review
Report Review

Broken
November 12, 2020

The package arrived with a broken piece of lattice. The packaging was flimsy and apparently not sturdy enough to prevent internal damage. It is not worth the hassle of filing a claim.

Date of experience: October 13, 2020
California
1 review
0 helpful votes
Follow Laurie S.
Unfollow Laurie S.
Send Message
Share Review
Report Review

Excellent furniture
December 2, 2019

We absolutely love the reuse of wood, the rustic, functional yet chic designs. Our table is solid, multifunctional and we love it! So does everyone who sees it. Thank you so much!

Date of experience: December 1, 2019
Axel R. vidaXL US Rep
over a year old

Dear Laurie,

Thank you very much for your feedback.

I am pleased to know that you are satisfied with your product and I hope you will shop with us again in the future.

Wishing you a lovely day.

Kind regards,
Sara Castro/vidaXL

Ohio
1 review
0 helpful votes
Follow Promise S.
Unfollow Promise S.
Send Message
Share Review
Report Review

Like the table
September 9, 2020

This table is really beautiful and shipping was super fast. The only reason why I am taking away 1 star it's because table is short. I had to add something underneath to add the height.

Date of experience: August 10, 2020
Wisconsin
3 reviews
2 helpful votes
Follow GANN A.
Unfollow GANN A.
Send Message
Share Review
Report Review

GREAT PRODUCTS AND CUSTOMER SERVICE!
October 25, 2019

I TRIED TO BUY SOME OF THEIR PRODUCTS FROM ANOTHER SELLER BUT WAS HAVING ALL KINDS OF PROBLEMS BUT THEN I WENT RIGHT TO vidaXL THAT'S WHEN I LEARNED WHAT GREAT CUSTOMER SERVICE THEY HAVE! I WILL ONLY BUY RIGHT FROM vidaXL NOW! WITH THAT GREAT CUSTOMER SERVICE COMES THEIR GREAT PRODUCTS TOO I CAN'T LOSE!

Date of experience: October 22, 2019
Axel R. vidaXL US Rep
over a year old

Dear Gann,

Thank you very much for your feedback.

I am glad that you are happy with the customer service and that you intend to buy from us again!

If you need any assistance, please do not hesitate to contact our customer service team at webservice@vidaxl.com

Wishing you a lovely day.

Kind regards,
Sara Castro/vidaXL

Minnesota
1 review
2 helpful votes
Follow George R.
Unfollow George R.
Send Message
Share Review
Report Review

Impossible to contact by phone Says... Your call will be disconected!
"Chat" is really bad Says you will be contacted within 24 hours after a ton of "threads"

Date of experience: April 16, 2021
California
1 review
0 helpful votes
Follow Amber E.
Unfollow Amber E.
Send Message
Share Review
Report Review

Rustic Desk
July 24, 2019

The ordering experience was smooth and easy online. The product arrived exactly as described in 2 days. It's great quality, great looking and functional.

Date of experience: July 22, 2019
vidaXL R. vidaXL US Rep
over a year old

Hello Amber.
Thank you for your feedback. We really do appreciate it. If you need anything else you can always contact our customer service team.

Kind regards
David/ vidaXL

Kansas
1 review
0 helpful votes
Follow David R.
Unfollow David R.
Send Message
Share Review
Report Review

Tractor seat ordered 4-12, received 4-17,
June 12, 2020

I have asked 3 times to return a product and have had NO RESPONSE, your site said to notify by e-mail, I have sent all the information, your supposed to send me free shipping information and credit my account

Date of experience: April 26, 2020
Illinois
1 review
3 helpful votes
Follow Lauren M.
Unfollow Lauren M.
Send Message
Share Review
Report Review

They shipped our wedding tent to us... when it arrived all three GIANT BOXES were open. COMPLETELY! Then they said we had to transport them to UPS to get them returned. I called and explained there was no way that I could transport them. A- the boxes were completely open and B- I could not begin to pick them up and C- I do not have a truck and that was the only way I could get them there. The people I spoke to could not even speak english and would not help me. FINALLY they agree to ship them back and have UPS get them. NOW THEY SAY they never got the package and won't refund me or replace the item. I HAVE NO WAY TO TRACK THE PACKAGE because I never got a tracking number. So I am out $800. They do not care, nor will they help you. DO NOT USE THIS COMPANY!

Date of experience: August 15, 2018
Axel R. vidaXL US Rep
over a year old

Dear Lauren,

We are truly sorry to read about the experience you had with our Customer Service.

I would like to get in touch with you to discuss and solve the issue, as we are always keen to provide our customers with the best quality products and services.

Would you be willing to e-mail us at feedback@vidaxl.com with your order number? You can refer to your feedback on Sitejabber.

Once more, please accept my sincere apologies for the issues you encountered.

Looking forward to hearing from you, Lauren.

Have a lovely day!

Kindest regards,

Daniel / Webcare Team

Ohio
1 review
0 helpful votes
Follow Phillip G.
Unfollow Phillip G.
Send Message
Share Review
Report Review

Easy return
September 9, 2020

The merchandise arrived when promised and upon opening there was damage. Contacted Vida and received instructions on return. The whole process was simple and i received my refund. Reliable company.

Date of experience: August 10, 2020
Massachusetts
1 review
0 helpful votes
Follow Bernie V.
Unfollow Bernie V.
Send Message
Share Review
Report Review

Gates
July 24, 2019

Excellent value for money. We used them in our driveway. Make sure to use concrete to set the poles, we used the foam mix in a bag and it was too soft and had to reset them.

Date of experience: July 23, 2019
vidaXL R. vidaXL US Rep
over a year old

Dear Bernie, Thank you so much for the lovely feedback that you have left. If you need any further assistance please don not hesitate to contact our customer service team.
Kind regards
David / vidaXL

Colorado
2 reviews
4 helpful votes
Follow Frances B.
Unfollow Frances B.
Send Message
Share Review
Report Review

Dissatisfied
November 8, 2020

Putting together was easy. The cabinet will not stay together. I feel like I wasted my money i would really like to dump it in a big box and return it and get all my money back

Date of experience: October 9, 2020
Georgia
1 review
0 helpful votes
Follow Marcia S.
Unfollow Marcia S.
Send Message
Share Review
Report Review

XL
September 30, 2020

Order, timeliness, quality met expectations
Very forthright that each item is unique
Wish the polish and artistry were a bit more consistent
One was very dull. One was very polished

Date of experience: August 16, 2020
Florida
1 review
1 helpful vote
Follow Beth D.
Unfollow Beth D.
Send Message
Share Review
Report Review

Quality Is Not Overrated
February 6, 2020

The quality of the product was such that I can't even use it. I thought I did not put together properly. With that said, I hired a handyman to help. They too could not put together.

vidaXL US attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 4, 2020
Illinois
1 review
1 helpful vote
Follow S J.
Unfollow S J.
Send Message
Share Review
Report Review

Excellent Service
April 13, 2020

Had an issue with a TV Stand. The company was very responsive, helped organize return immediately. And I ordered a new one which arrived promptly. Very satisfied with the new stand.

Date of experience: April 13, 2020
New York
1 review
0 helpful votes
Follow Kathy Y.
Unfollow Kathy Y.
Send Message
Share Review
Report Review

White radiator covers
September 12, 2019

The covers were easy to put together without any issues. All parts were intact and without any damages which is not usually the case with MDF. They were attractive and modern.

Date of experience: September 9, 2019
Ohio
1 review
0 helpful votes
Follow Kimberly U.
Unfollow Kimberly U.
Send Message
Share Review
Report Review

It's great!
July 25, 2019

Bought it for the deck, and it works wonderfully! I just wish I had more info on the product, like what winds it can withstand. I just retract it anytime it moves a whole lot.

Date of experience: July 22, 2019
vidaXL R. vidaXL US Rep
over a year old

Hello Kimberly.

Thank you for leaving such a wonderful feedback about us. If you require any further assistance please contact us at webservice@vidaxl.com and they will be able to answer any outstanding questions

Kind regards
David / vidaXL

Arizona
1 review
0 helpful votes
Follow Heather A.
Unfollow Heather A.
Send Message
Share Review
Report Review

All their furniture is excellent
December 12, 2019

Everything I buy from them is beautiful and top notch, well made, and reasonably priced. I have 4 pieces of furniture now, all matching and well made.

Date of experience: December 12, 2019
Axel R. vidaXL US Rep
over a year old

Dear Heather,

Thank you very much for your feedback.

I am glad that you are please with your product as well as the price.

I hope you will shop with us again in the future.

Wishing you a lovely day.

Kind regards,
Sara Castro/vidaXL

South Carolina
1 review
1 helpful vote
Follow Colleen M.
Unfollow Colleen M.
Send Message
Share Review
Report Review

Delighted
July 16, 2019

The piece I ordered was exactly what I was looking for! I wanted it as a side table for the chair in my bedroom. The hollowed center works fabulous for stacking books.

Date of experience: July 15, 2019
Texas
1 review
0 helpful votes
Follow Jody L.
Unfollow Jody L.
Send Message
Share Review
Report Review

Small couch
September 15, 2019

The furniture was easy enough to put together but the size was smaller than expected. All the pieces were provided and the directions which were difficult to follow.

Date of experience: September 12, 2019