Overview
vidaXL US has a rating of 2.2 stars from 702 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with vidaXL US most frequently mention customer service, credit card and full refund. vidaXL US ranks 33rd among Furniture sites.
Love it. Assembled without parts having letters/labels. But a handy assembler should be able to put it together without issues.
Very good efficient order delivery etc. Why does it cost so much more for the smaller size of 46" than the larger size?
Gorgeous! Perfect for my apartment! The product opens so u can store things it's so cute! I have gotten so many compliments on it! The site is legit!
My son-inlaw was thrilled with this. He has a bad back and it will be so helpful. I would recommend this and easy to put together.
Solar shower was everything described. Great addition to our pool lanai. Is used frequently.
Recommended to many friends.
Fast shipping, locker is perfect. It did have a few dents and dings, but it was for our garage so I didn't worry about it.
Beautiful table! I was impressed with quick delivery and easy setup of the table. I will definitely purchase more items from vendor
Dear Kimberley.
Thank you very much for your feedback.
I am glad that you are satisfied with the table and I hope you will shop with us in the future again!
Wishing you a lovely day.
Kind regards,
Sara Castro/vidaXL
First, the shed is incredibly flimsy. We have a bit of wind out where we are, and it was very difficult to set the shed up. The walls had to be propped up with posts (because the only thing holding up the top frame from the bottom frame is the flimsy metal walls. The crossbeams are just as flimsy. The only thing holding it all together is the roof, which actually prevents the walls from folding in on themselves. Several of the roof panels have holes drilled in the wrong place, and so I had to punch additional holes in the roof in order to secure the panels down (which likely means that it is going to leak in places). Throughout the installation, I have had to improvise many times in order to get things to fit together. I could understand the quality if this shed were about a 1/4 of the price, but for the amount paid for it, I have been sorely disappointed.
Second, I reached out to customer support over a week ago requesting a refund for the product, and as of this writing and have heard nothing back - which says a lot not just about the product but whatever company vidaXL is that is selling sub-par products and not responding to requests for help.
This would have been a 1-star review, except I have since finished the shed, and - with the roof on - it seems that it might hold up for a year or so, but I am still planning on making a partial wooden inner-frame to support in case of higher winds.
UPDATE:
I have since been contacted by customer support, who was has been very kind and professional. I was offered a full refund or a full replacement. I originally declined the offer, as I had the shed completed, and was planning to just add an inner wooden frame; I didn't feel like taking the whole shed apart. In response, they offered me a partial refund for my troubles and as an apology for the quality of the shed. I would have accepted this, except before I noticed the message, and before I put the inner frame up, we had a day of stronger winds and the shed blew down and fell apart. As a response, vidaXL offered me a full refund with a return of the damaged parts. I accepted their offer, and the refund has been processed. Overall, I am quite satisfied with the customer service and the return policy.
I was satisfied with the galvanized poles of the structure. Size of the enclosure, easy to follow instructions..
Broken inferior products delivered in inferior packaging. Horrible customer service. Not willing to negociate a reasonable solution.
I have won several auctions from them and all items where new and in perfect condition will continue to bid and buy products from this company.
I like everything the professional way to work and the design off my bed everything looks perfect for me thank you
It came smaller than I thought it would plus it's two pieces it was very misleading in the ad. Kinda sucks.
I am very satisfied with the stools, so cute, sturdy, and also you can stain them if you need. Thank you!
This order has taken almost two months and most of it is still not here! I will never order from this website again. Total waste of money and time.
We were very happy with our order from Vidaxl. Great company to deal with. Our order was delivered in 6 days. Thank you. Karla Cooper
Hello Karla. We are pleased to learn that you enjoy your order and we hope to be given more chances to impress you in the future. We are thankful for your kind review and we wish you a wonderful weekend ahead!
With warm regards,
VidaXL
It was super easy to order a product from VidaXL. Their processing and shipping time was refreshingly short and fast!
- Visit Website
- RANCHO CUCAMONGA, California, United States
- Edit business info
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Janice,
Thank you ever so much for your feedback.
I am glad that you are happy with the product and I do hope your son-in-law gets happy too!
Wishing you a lovely day.
Kind regards,
Sara/vidaXL