Overview
vidaXL US has a rating of 2.2 stars from 702 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with vidaXL US most frequently mention customer service, credit card and full refund. vidaXL US ranks 33rd among Furniture sites.
Once put together, the drawers stick or don't slide well. The instructions are also very hard to understand.
Correct item and fast delivery with great price.
Ill definitely come back and buy some other items too.
Nice little table. Easy to assemble, packing solid, super fast delivery. We had a bit of rain and the rain rolls right off. Nice company'
I haven't had a chance to use the tool. Quality appears to be what I expected.
Doing business with vidaXL was easy and trouble free.
Great experience. I needed a larger stand and this was perfect. Price was good. It is very sturdy and looks nice on my entertainment center.
Fast shipping, items look exactly as expected and described, instructions to build furniture were easy to follow
Great site, good products and nice deals! Shipping is free with no minimum purchase, simple and fast!
I ordered on 12/9/20, was charged for the order, and never received it. Trying to get money back and it has been a struggle.
Received a damaged coffee table and a second one that was waterlogged customer service just wants to replace parts we want a complete return
Used vidaXL to fit a new office with furniture. Very pleased with solid wood product that works with industrial look and will last well.
Received intact with all the parts. Installed in about hour and half even though the instructions were basically caveman drawings. So far so good.
I would definitely recommend this company to a friend. The order was processed quickly and I received my product in less than a week.
Shipped on time/ as described. Sinks are smaller- but I knew when I ordered them. They are heavy duty/ feel and look like stone.
Return item back never refund beware it. Don't buy anything from it, open PayPal case still can't get money back because I remember tracking
Dear Customer,
Thanks for taking the time to bring this to our attention.
Please let us apologize for what you have experienced with us.
At the same time, we understand that you have contacted our colleagues and confirmed that your issue has been resolved. On behalf of vidaXL, we would ask nothing more than to offer you an excellent service. Your satisfaction is always important to us.
We will continue to make effort and do well to provide you with better experiences with us.
Please know, our dedicated support doesn't stop with the order. We're here if you need anything!
Wish you a very pleasant day.
Yours sincerely, Nora
I needed 4 extra teak chairs, pronto! For my 60th birthday party. They got here on time and the quality was much better than I expected!
I had an issue redeeming my new customer offer and they promised to retroactively give me discount. I emailed them 4x but with no success.
Website is very user friendly. Lots of variety in product selection. Afforable prices for all items. Extremely fast shipping and quality product!
They are fast and easy to use no hassle, rcv my purchase fast, all good. Would certainly shop there again.
Ordered a child sized wardrobe/dresser for my daughter's room. Two packages A and B arrived in a timely manner (a little beat up, tears in the boxes etc. but could have been the shipping company). Packing was very neat and efficient. Upon laying out all components for assembly (not as high quality wood as I had been lead to believe) I quickly realized there were two pieces missing (One magnetic catch for the wardrobe door and the wooden block which hangs down to hold it). I found the instructions straight forward enough and begin putting it together only to find several pieces were missing pilot holes and others with seemingly random holes with no purpose. Once the main structure was assembled I had to, several times, disassemble and replace pieces I had already handled because a new pieces was off from fitting by a small degree (usually less than a 1/4 of an inch). When assembling the drawers it was much of the same. I had to drill my own pilot holes on several pieces and the grooves for the bottom of the drawers did not line up from side to side causing me to forces the sides and bottom together. When put in place, the assembled drawers were tight and and stuck to the point of not being able to use. I had to pull out the wooden rails and sand them flush and then level them. Still two drawers are just flat out not fitting. I was happy to find small wooden dowels provided to prevent the drawers from being pulled out completely (assuming I could get them to at least slide) only to realized they did not fit in the holes on the drawer sides. Overall very dissatisfied with the experience. Low quality design, execution and components caused a very frustrating several hours (4+) with something that should have taken 2 hours max. The pieces looks good now that its been put in place but the low quality wood is clearly unfinished and in places unsanded. Buyer beware.
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- RANCHO CUCAMONGA, California, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Bill.
I am so glad that you have a positive experience dealing with us.
If you need anything else please let me know
Kind regards
David / vidaXL