Vidanta

If I had to summarize Vidanta in one word it would be Predatory. Their sales tactics worked on my elderly parents so they bought into a timeshare not understanding anything about it. I now accompany them to make sure they don't continually get scammed and the sales person told my 70 year old father he should come alone and not bring me. I wonder why. The place is pretty but everything is expensive and you do not ever actually receive anything they promise you. Save yourselves the time and the headache. But if you do go make sure to call and block sales from calling your room because they will, every hour, starting at 7 am. Disgusting

Dangerous. Negligent. My family member was injured by an exposed, rusty nail at the edge of the main pool. The resort did nothing to accommodate this injury caused by their negligence. We were there after the death of a family member to grieve together, and this treatment by the resort only serve to add insult to our pain. Well, the workers are great, management is unethical, miserly, terrible. Do not stay here! Do not waste your money!

Our room stinks of mold. Asked for another room. Was told no. The food is mediocre and extremely expensive. Went into town to buy groceries. Spend most of your time riding around on the shuttle to go anywhere on the property. All they are interested in is selling you a time share for $28,000 US. After repeatedly telling them no, the price was down to $2,000. Also it is no cash. Everything is charged to your room. Asked for a bottle of water. Had to call the front desk and there was a charge for that! The maid doesn't ever sweep the floor. I will never return here

The sales representative and sales manager working for Vidanta told us several lies in their presentation. Their finance office went so far as to video record the sale closing to deny us any future claims for the promises the sales staff made. When we realized how they screwed us, we tried to meet with them face to face, but they both literally hid from us. The vidanta staff then claimed that their salespersons were independent contractors for whom Vidanta/Vida Vacations had no control over. We were fools for trusting these people. This has been the biggest financial mistake of our lives. My advice: tightly grip your wallet and RUN!

The breakfasts are a bait. To trap you. The salesmen are very proficient at trapping you. Once you sign on, the rules change all the time. Then they get you into something more expensive. The food is outrageously expensive. Do not trust them. They are human barracuda! I would categorise as predatory and. Deceitful company.

We had our anniversary dinner tonight at bleu. The French restaurant at Nuevo Vallarta Vidanta plaza.
We love the ambience and the French bread is amazing.
That being said I don't think we will return other than for a bottle of wine and a loaf of French bread.
We had the rack of lamb for dinner. The lamb was so tough I could have used it to sole my shoes. We sent a piece back to the chef to taste and also told the manager.
Surprise. No apology no acknowledgment and no. Can we give you a dessert to compensate.
Just the bill and 930 pesos for inedible meat. The onion soup and the lobster bisque were good but I doubt we will return for a full meal again
Bah humbug

Just purchased a report, for $17.95. Do not waste your money or time. The primary info I was searching for, was a titling timeline, from manufacture date to current. (1999 vehicle). Only showed that it was titled in MS, in 2006. Very limited info. Not nearly enough to make an informed decision on a vehicle purchase, compared to CarFax. Guess you get what you pay for.

The moment we leave our room, we realize that we are profit units for Vidanta at all levels! The facilities are a satisfactory façade where one gets charge extra for absolutely anything and everything…

There is a very aggressive attempt to sell you basically a time share that they don't call a time share. They try to convince you that you can make money on your purchase when in fact, you aren't.

Stay away if you can.

I lost my hard money from the sales executive of the Riviera maya resort. Whatever he promised there is nothing I'm getting. Everything he lies. He sold me limitless vacations membership and I paid much amount for that. I could travel more than 3 countries on that amount. Customer service is also very bad

The rooms were Ok, but the appliances including a toilet were all in need of repair. Flies everywhere. Very expensive food and located far away from any other dining options. Registration was lengthy and poorly managed. Sales pitch was lengthy and almost threatening -we certainly did not buy. DO NOT GO THERE

The biggest scam company thorough the world! They only take much money from you via their big traps!
I wish I didn't trust them! Vidanta or Vida was one of the biggest mistake & loss in my whole life!

If you like very low quality food and a Carnival atmosphere, then Vidanta may be for you. We tried to like this place. It is very beautiful. However it is way too big. All the employees act like they are too important. There is no heart or soul to Vidanta. We are in three different restaurants while we were here and then just gave up and went to town the rest of the week. The Mexican restaurant is like you would find a sports bar in a shopping mall. Terrible food and very poor service. The Asian meal the next night was even worse. On a scale of 1-10, these places do not even reach a 2. Do not even wast your time. As an insult upon injury, they were 2 to 3 time more expensive than anything comparable in town.

We just got back from there last night and the only reason I gave it one star is because there's nothing lower. The staff however was wonderful, the room was ok, nothing to brag about. We are "members" and were told that as "members" we would get certain perks, discounts etc. However, upon checking out we were charged full price for everything and were told that even though we were "members" we didn't get a discount on anything unless we sat through yet another presentation. So there are no perks to being a member with Vidanta. They're liars and cheats.

Went there on the presence of having a botanical garden tour. Got a free breakfast and there were flies or some other bugs buzzing around the food... gross/disgusting. Followed by 3.5 hours of high pressure sales. After 50 No's, you would think they would understand! Oh you can leave, but you won't get any free stuff we promised. Smells of paint, varnish and mold. Bathroom did not flush and paper towels dispenser did not work. Passed from one person to the next. In total 6 hours... left, refused to provide massage as promised. I would never buy here nor would I stay here! Nor would I trust them!

I fell at the swimming pool in November 2021. The resort refuses to accept liability for the incident. They will not pay my medical bills nor will they offer any pain and suffering compensation. All I asked for was our resort fee to be reimbursed since our family trip was ruined after my fall. They never checked up on me to make sure I was okay and are now being uncooperative with correspondence. Horrible horrible company and customer service. Even the waitstaff at the pool commented how this was a continuing safety issue but the resort refuses to make safer. Very irresponsible and unprofessional. They need to accept accountability for their neglect to fix the problem. I am still trying to just get my CT scan bills paid as I literally cracked my head open.

Beautiful Nature! Workers are nice. Everything is Super expensive. However I fell and broke my wrist and hurt my head. I have NOT heard from anyone in authority to see how I am! I had to cancel my trip along with my 2 companions and fly home in a hurry. I have my arm in a cast for 3 months. I will need rehab following so I will miss work. Go somewhere all inclusive! It's cheaper and just as nice! BEWARE!
Do not buy!

Vidanta now will Bribe you having to go to a time share if you dont go you will be given a bad roon. We have been a customer for 26 years. It seems that the longest you are with them the worst your treated. This is happing all the time now. Read these review before buying. I head another story when I was there a women bought a time share and when you be come 70 years old you don't have to pay any maintence fee when you go. She call them up to make a appointment and then said no availabel rooms.These people will lie to you about every thing