I am reaching out because we were lied to! We paid a total of $11,000 & I want ALL of our money back. If you have no problem lying to me now, there is no way that, would good conscience, I could continue with this company! I DO NOT TRUST YOU! We bought on October 3,2022 in Nuevo, Vallarta & got talked into being a part of the Ambassador Program at the very end after saying NO the entire time. You had to convince us to make this work with our finances and that included telling us that Hawaiin Vacations would be able to SELL our current timeshare, Worldmark. I received a phone call from Hawaiin Vacations last week to find out that in order to receive what we were promised we would have to pay an additional $3000 & they do not SELL our current timeshare. They can only have us deposit our points with them. We were verbally told that I would be able to get everything that the platinum package provides but they omitted to tell us it would cost us an additional $3000. After paying the $3000, the platinum package includes a reoccurring fee of $99 a year instead of $299 a year for basic plan, 100% inventory, 40 weeks on the platform that never expire, 4 authorized users on the account, 2 free cruises a year, airfare, prorated nightly room rates, gain full access to Hawaiian Vacations Maintenance fee protection & Platinum Rental Program which means Hawaiin Vacation would be our property manager, small brokerage fee, to advertise and rent out our units for us for the units we don't use to receive money back to make a profit. I also thought and was told that if we don't use our timeshare, we would be able to rent out our units on our own, to get cash back, through VRBO or Airbnb using Vidanta website pictures and descriptions BUT to do this there is a $3000 fee to initiate rentals through those websites and the lowest I can go to rent for a week is $850 - $1900 BECAUSE I'M NOT PLATINUM, which means NO PROFIT! Platinum for a week is $699 to $899 and I am currently $850 - $1900 for a week in the basic plan. Under the platinum plan at additional $3000 if we chose to rent out our units, we would make a profit... that one's a kicker because without the platinum package our weeks will cost is $850 for a room and $1900 for a suite for a week! Here is another issue I have and that's the Ambassador Program. We were told we were chosen because we live in Washington State, and they wanted more people from our State to check out the Vidanta properties. We were given 10,8-day 7-night accommodation certificates which include ground transportation from airport to resort. They stated for us to donate these 10 certificates to Make a Wish Foundation in Washington State and when Make a Wish Foundation auctions them off, we get paid for each certificate auctioned off. We could get up to $5000 a year if all 10 are auctioned off and any money collected gets put on a Vidanta visa which we would collect when we go on a vacation at a Vidanta property. We are supposed to get 10 certificates this year and an additional 10 certificates next year which could bring in $10,000 in 2 years. In the paperwork, there is no directions on how to donate these certificates to Make a Wish Foundation in order for us to get our certificate credits. I contacted Vidanta and requested help on the process to get a return email that states the following "Make a Wish Foundation & Vidanta Resorts are two separate and independent companies. Therefore, to receive accurate information regarding my request to donate certificates, I should contact Make a Wish Foundation in Washington State directly." WHAT! Vidanta is who signed me up for the Ambassador Program and now that I have questions you can't help me!? Nowhere in the paperwork does it tell you how to donate certificates to charity's nor is there any contact information for questions. I am left in the dark on how to donate and make sure that I get financial credit for the certificates I am donating. I don't want to donate, and take the chance that Make a Wish Foundation doesn't know anything about the program, and I do not receive the $5000 as was stated to me once all 10 certificates have been auctioned off. The welcome package for the Ambassador program does not mention CHARITYS. It only mentions friends, family, colleagues and also states that guests only pay the usage fee for the room type in our contract which without platinum it's $850 (room) to $1900 (suite) for a week depending on if they want an entire suite or a bedroom. That's a rip off for a week! Nobody is going to want a certificate for a week for that price therefore we won't get any money back. When we were sold this Ambassador package, we did the math and thought to ourselves that there was no way we could lose but this is farthest from the truth! I feel that we were frauded for their gain. We signed the contract, after being there 6 hours and wanting to leave, TRUSTING that what we spoke about was what we're receiving. Shame on us for trusting them! I will be going all over the internet to let everyone know to steer clear of purchasing ANYTHING with Vidanta properties because we feel we have been ripped off! I DEMAND ALL OF OUR MONEY BACK otherwise I will be very vocal about your lies on ALL PLATFORMS!