How would you rate VibeShop?
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New York
1 review
0 helpful votes
Follow Randson Z.
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They are awesome
April 21, 2016

So I've been in an unwanted long distant relationship with my boyfriend for about a year now. Yes as a gay man I did some shopping on this website. Ive done more shopping on this website though as cause has a little more detailed on in products. I love the customer service. They are very polite and humorous.
Seriously if you are looking for toys or lingerie then I definitely recommend you try some of these products before you put all the doubt in the can. Ive shopped at many other sites, but this one is my favorite. The packaging is 100% discreet. It saved me from worrying if my room mates would see what they were. But no they never did. All around I have nothing but awesome things to say about this site.

Date of experience: April 21, 2016
Illinois
0 reviews
0 helpful votes
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Love this company, have ordered from them a few times always received quality products for cheap prices well packaged and reasonable delivery, most of the time I get my package fast, but couple times took a little bit longer, but I'll be shopping with them again. No complaints from me and highly recommended. Thanks again.

Date of experience: April 20, 2016
California
0 reviews
0 helpful votes
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Good company
March 25, 2017

A few weeks ago I've ordered two dildos from this store. The package arrived on time and I was really excited to use my new toys. However, one of dildos did not look like what I've expected. The color was much darker and it was a little longer and fatter than it looked in the pictures. I've contacted them to get the return information and reorder the right color and size. But it turned out that they did not have a substitution, so they just told me to keep both dildos and issued a refund for one of them. It wasn't an expensive toy, but I still felt like it was a nice gesture.

Date of experience: March 25, 2017
California
0 reviews
1 helpful vote
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Happy client
March 11, 2015

Prices are very good and I found items that are discontinued and I bought them. A week later I got my products as expected. Also, I called to ask for info late at night to see if they actually have the item I wanted. They were very helpful.

Date of experience: March 10, 2015
New York
0 reviews
5 helpful votes
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They processed payment, sent me confirmation, then a tracking number that doesn't work. I've Googled the tracking number with every known carrier and it doesn't exist. I've called and left numerous messages with no return phone call and it's been weeks.

Date of experience: June 6, 2016
California
0 reviews
0 helpful votes
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I am new to sex toys and a week ago I bought my first rabbit vibrator. I was hesitant at first to buy such a product and was nervous, but I ended up buying it, and yesterday I got it by Fed ex. Why was I waiting that long to buy a toy like this? This rabbit has exceeded my expectation and made me feel foolish of not trying rabbit vibrators until now. I am very happy with my purchase especially I bought it when it was marked down 25%.

Date of experience: August 10, 2015
New Jersey
0 reviews
4 helpful votes
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Buyers Beware
April 14, 2016

I placed an order and receive confirmation on April 5,2016. The confirmation stated that after 1-3 business days I would receive an email with shipping information. 10 days later no email on the status or shipping information for my purchase. I emailed them at least five times on the order status and did not get any reply. I called their phone number numerous times and days with no one answering. Beware.

Date of experience: April 14, 2016
New York
0 reviews
0 helpful votes
Follow Marounne H.
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I ordered one of the items which is much lower than anything else I could find online, and I have just received the product. It is exactly as described online. I will purchase again and all what I can say that I had awesome experience over all and I am very happy

Date of experience: July 25, 2016
New York
0 reviews
0 helpful votes
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Outstanding Service
March 8, 2016

I have received my merchandise today, and I did not expect it to be that great. I have called to purchase my product over the phone because I was debating with many similiar items. Tiffany the person who was helping me answered my questions and made me feel not shy to ask questions. With her help I decided to buy one particular item which is awesome. Thank you

Date of experience: March 8, 2016
Utah
1 review
2 helpful votes
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I placed my order over the phone cause I wanted to know if the product comes with warranty. The staff member was polite and professional and answered all my questions and concerns. I placed my order on a. Friday and I got it the following Tuesday. I am pleased with service and product and happy with their low prices

Date of experience: March 25, 2017
Massachusetts
0 reviews
2 helpful votes
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Poor Customer Service
March 10, 2015

No real ability to follow up on orders. Number provided goes to voicemail even though message says staff available from 10am - 3pm PST. No return calls and it's a rare time that "staff" actually answers. Wouldn't purchase from them again.

Date of experience: March 10, 2015
Joe H. VibeShop Rep
over a year old

This guy ordered a masturbator and a lubricant on February 15th. We sent him the product by fed ex and tracking number is: 627662105686 and was delivered to Sylmar CA 91342 on februrary 20th. We looked into his claim and he called us twice. First time he called when we were helping others and it says that on voicemail. If you call during business hours then our staff are helping other people. He called again one more time and someone helped him on the phone.

New York
1 review
2 helpful votes
Follow Katherine w.
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I recommend them as a company because they made a mistake, but fixed it professionally. I ordered 4 items from them, and one of these items was a babydoll lingerie for my girlfriend. I received the 4 items promptly, but the babbydoll they sent me was the wrong size.

I panicked at first because I bought these items as a gift for her birthday which was only 4 days away from the day I received it.

So I called their customer help desk and I explained the situation for them, so they have overnighted the right size for me. They have made a mistake, but surely they fixed it immediately. Yes I will definitely buy from them again.

Date of experience: June 9, 2016
New York
0 reviews
10 helpful votes
Follow Tahoun K.
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Highly recommended website, and their customer service is wonderful. They were very helpful on the phone answering my questions, and I have received my package extremely fast in a discreet box. Thank you

Date of experience: October 21, 2011
California
0 reviews
5 helpful votes
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It is a trust worthy site
December 24, 2013

It is a trust worthy site. I had some concerns at first but in fact my shipment arrived one day earlier. Because it is an adult toys website I was really careful. I called their customer service phone lines and they answered. They were really helpful. Even huge companies don't even answer their business phones so it made me feel better to talk to a real person. The product I received is as advertised. I recommend this site if you are shopping for affordable toys.

Date of experience: December 24, 2013
California
0 reviews
2 helpful votes
Follow Todd Z.
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Very nice website with huge selection of toys for men and women. Easy to navigate and buy your favorite toys at low prices. You can even find some stuff that they still carry, yet it has already been discontinued. I have bought from them 3 times already and I never had any problem with any of my orders.

Date of experience: October 14, 2013
California
0 reviews
4 helpful votes
Follow fahda f.
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My boyfriend bought me some stuff from this website which I loved. Now I purchase from them regularly, and when I am confused of what to order or if I needed more info about a specific product, their staff was always helpful over the phone. I highly recommend them.

Date of experience: September 9, 2013
New York
3 reviews
3 helpful votes
Follow Georges A.
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The easiest website to navigate out there. Great prices and really huge selection of sex toys to choose from. I have placed my first order with them back in January 2011. Since then I have been ordering from them once every 3-4 months. I am very pleased with the items I have received, and I have never had any issue at all except one time long time ago where I have received my package one day later than anticipated. However, it was not a big deal even at that time. I would recommend them and I would continue buying from them.

Date of experience: November 8, 2013
Florida
0 reviews
5 helpful votes
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I ordered on 4/19, payment was processed and received a tracking number that did not work. I have called several times as well as emailed and still no response or product and it is now 5/23.

Date of experience: May 23, 2016
Virginia
0 reviews
12 helpful votes
Follow Nicolette S.
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They have great selection of sex toys for women with great prices, fast shipping and wonderful customer service. Their website is easy to navigate as well. In summary I had good experience with this company and I will shop for more in the future.

Date of experience: March 24, 2011
New York
1 review
2 helpful votes
Follow Rita A.
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I am so happy with website. I have been able to make many purchases from their website at a low cost for several years now. I am a huge fan of toys, lingerie, and sexy shoes, and have found some great deals on this site. Also, every customer service representative is very helpful and respectful. So happy and I recommend them to others

Date of experience: October 13, 2013

Overview

VibeShop has a rating of 4.2 stars from 85 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with VibeShop most frequently mention customer service, sex toys and great experience. VibeShop ranks 54th among Adult Products sites.

service
4
value
3
shipping
4
returns
4
quality
3