VFS GlobalReviews 359

Try booking and appointment or if you do not subscribe to SMS service, the tracking link will not work. VFS wants to make money and not provide service. Calls to their customer service are charged. You will need to provide a credit card before a rep comes online

Who designed this website? Even a 5 year old with minimal experience of HTML can do better job.
The worst booking system ever! Exceed the number of requests once you are logged in and just click once?!
I am not even sure how secure our data is!

VFS visa office always makes me feel like a second-class human being. You know what I hate EU and the countries that belong to this union. I am much more than you can ask for. This disgusting visa office is quite offensive. None of you deserve my money and time but unfortunately, this corrupted system forces me to get to a European country to attend a conference to present my precious work! I am just wasting my time! History is repetitive and this arrogance will end one day.

Really terrible company. I have been chasing them for a refund since June 2022 and still don't have a result. Their customer service is unprofessional and inefficient. They just keep repeating the following process: "asked for my information and told me to find a solution on their website by myself, I told them I can't apply for a refund, and they ask my information and tell me to refund on their website again." Believe me, its easy and efficient to contact the embassy and apply for the visa by yourself. I successfully applied for Japanese visa last week, I only take about 2 days for preparing the documents. You shouldn't spend your money and time on this company.

I am only giving one star because I cannot give zero stars. For 2 weeks I have tried to get an appointment in Singapore for a France visa. On each occasion I have received an error message. I have spoken on at least a dozen occasions to help line staff and have been told to change browsers, change email addresses, try different computers. I have tried everything I have been told to do and it doesn't work. I am now running out of time to apply for a visa and have been told by VFS that there is no way that I can have a visa unless I make an appointment with them. As their service is so poor that it is impossible to make an appointment I believe that I will have to cancel my French holiday. Absolutely garbage product, garbage support and the worst consumer experience of my life. If you don't have to deal with these clowns then by all means DO NOT!

If you can avoid going through VFS Global, do it. Their systems don't work, the agents don't read the information provided and ask for it again, when you complain they don't take action.
Obviously the countries using VFS Global don't want to issue visa's and are hiding behind this company.

Their appointment website for Italy is literally broken, OTP does not go through to emails and expires in 3 minutes, I am basically stuck on this page. If by some miracle make it takes you the payment page I keep getting errors about login in to many times and I don't even know why as it is on one log in by that time the appointment is gone. The website is literally broken. Fix it! This has been going on for a month now.

Missed 2 trips due to the lack of appointments. Is this company actually open? I've been trying for months to book an appointment and I've been unsuccessful to find any available appointments for a Schengen visa

The booking website has one job! To schedule bookings and it fails. It fails at multiple steps requiring one to make numerous attempts. I don't understand how VFS is still in business with this absolutely horrendous service! I honestly hope a competitor enters the space and forces you to improve your lackluster service and/or drive you out of business.

I wonder if somebody has been succesful to book a slot for visa application with them. It seems that the mission is impossible.

I am trying to apply for application and after 2nd attempt they locked with our with 2 hr timer. When I was finally able to login, the session timed out on the payment screen and when I re-logged in, my application was NOT found. Upon starting a new session i was locked out for 2 hrs again. This has to be the most ridiculous security in all of internet. VFS has autonomy on most visa application and its disappointing that they aren't able to provide a good customer experience in 2023. Service should be shut down or taken over by another capable vendor

Completely unorganized organization You always need to wait for hours after your appointment and they are really really bad when it comes to appointments. They never update their website and in multiple occasions, they asked me to pay 120 Ponds because their website always have error and you can not by any way reserve an appointment. They are experts when it comes to taking your money, even if you have all the papers they asked you for before the appointment. You will indeed be asked to print papers their as they will tell you haven't brought all the papers and charge you 2 pounds for each black and white paper. Try to avoid them and go to any other agency in your country as you will burn your nerves becuase of them.

Mi aiuti per favore Invio il visto familiare per moglie il 12-09-22 Ma dopo c'è molto da fare. Per favore aiuta mia moglie a venire da me

0 online services, very poor customer service. Can't book appointments either log in the portal 2 time. Bring back postal service to make citizens life easy. India has gone on the moon, vfs is still decade behind. Indian citizens are suffering not foreigners. Look into it.

The receptionist who checks the document is unsupportive n ridiculously asking unnecessary documents.Inside another lounge system is so horrible I waited for4 hours with my 2 kids,even though I paid 600 dhs for lounge.,very bad behaviour he had he returned back my application n threw it on my face he said for sure it will be rejected 99.9 percent so inhuman to kids such a humiliation to be at vfs 3time we returned from reception for unwanted documents. Unfortunately in this vfs the staffs are unprofessional.it was saudia visa application lounge.Be aware!

They lost our biometrics and called us 18 days after our interview that we need to go to NY office again as soon as possible. We live in Boston and were not compensated for our travel. They sent a text message from a private number without an email thread to keep hiding behind their mistake.

WORST EXPERIENCE EVER, these people are cheat, first they will take 270 AED for service charges and when you application will be completed they will ask an other 463 AED which are hidden charges, I'm an Emirates Airlines staff and my insurance is valid for international travel but they did not let me use my insurance and they changed extra 212 dhrams on the name of insuranc, these people are big time cheat, I asked them to cancel my application and said that sarvice charges are not refundable, so even if you want to cancel application you have to bare this amount, BIG Disappointment, don't know why I have to give even one star to them