Why can't the consumer return product and get refund when it doesn't fit. I was asked to take a picture of your product after I informed them it doesn't fit. I will send my email that I receceived from vessos to national consumer complaint in America and whatever country they're in sorry customer service. Unacceptable, refuse to give refund of product I lost over 170.00 US dollars. They should be shut down.
This company is a joke! Stay away. I ordered items online after reading about Free Shipping and when I reviewed my order it stated that I requested Express Shipping (which I didn't) and charged me $6.00. Over 2 weeks later, my items are still in transit! Customer Service was AWFUL in resolving the issue and did not believe that I didn't select EXPRESS shipping (by the way, the Customer is Always Right is not their method of service) and continued to charge me.
Placed and Order on the 3rd as of today the 15th the entire order has still not shipped! All I get from Customer Service is it takes 1-8 days to fulfill the order... well 11 days later I still have yet to receive any of the order nor has the whole order shipped... Needed this stuff for a bday party! Should have ordered for a US company instead of China! Do not do business with this company
This website delivers cheap clothing that makes the word cheap an understatement for what you receive! If you even receive your full shipment because 4 weeks later I did not! Do not shop here!
ASSOCIATED WITH THE COMPANY AUCKEY... BIG SCAM! WHEN YOU REPLY TO THE EMAIL THEY HAVE SUGGESTED... THEY CANT BE REACHED... IT IS REDIRECTED TO THE LEGALITIES OF THEM COPYING AND ARE BEING SUED BY VENUS CLOTHING... THEY HAVE MANY COMPANIES FROM CHINA UNDER AUCKEY SO WATCH FOR THEM... BASTARDS SHOULD BE CHARGED... BUT IT SURE DOESNT HELP US WHO SPENT THOUSAND OF DOLLARS
Fairyseason is a fashion online store, a sub-company of Aukeys International Group, which is located in ShenZhen, China. Contact details
Account manager:
James Mogavero
*******@webgains.com
Advertiser:
Dave Wong
Very bad quality and materials, but on top of that I've received size L instead of S dress and still have no response regarding my complain.
Quality is terrible.
Sizing is inaccurate by far.
No way to return items, no packing slip, no customer service to contact via phone or otherwise
Comes from China and packaging is in Chinese
I did not like the blouse I ordered but the customer service was good and responded my emails. They even sent me a little money back because I was not satisfy with the product.
Still waiting on order, no correspondence, on there part, go onto website, telling me no longer available
I also ordered the beach towels and got polyester napkins that were a completely different print. Only one of two items came. Wish I knew about THIS site before I knew about THAT one. Never again.
I ordered 11 items on 6/21/16 and received 8 of them by 7/11/16. So... 20 days and counting. It was a mix of dresses, shirts, romper, swimwear and in L or XL as I am 5'7" and size 16. I tried on the romper and two swimsuits. The romper fits (thank goodness) and the swimsuits (one piece) I can put on but I have NO coverage for my boobs (36D) so those are a fail. It's like missing half of the material in that section and one is cheaply made, costume fabric but it did not rip or stretch at the seams. I looked back at photos and it seems the same amount of bra material as the models but somehow theirs fit. The bra part's material is the same as the swimsuit (no padding, no underwire, no support. I wouldn't buy swimwear from them again but so far everything else I am pleased with. I bought the round indigo looking beach blanket and the material is like silk/polyester and I am pleased, it seems like it will release sand easily for packing up and replacing on the sand. Most items cost not more than $10-$13, it's free shipping and they give coupon codes so I can't really complain. You have to go into it knowing what you paid for. It's not a perfect company (yet) as far as quality (all material seems polyester-ish) and design (size, material, details like boob coverage in swimwear are a slight gamble) but... I got 11 items for $139 including shipping and I am planning to order again from them around the same amount. If you are the kind of person that gets out of character mad about $10 clothing quality then this site is not for you.
Overview
Vessos has a rating of 1.3 stars from 56 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Vessos most frequently mention and customer service. Vessos ranks 1966th among Women's Clothing sites.
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- Shenzhen, Guangdong, China
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