Verizon

The people on the CS team can't comprehend anything, they don't listen and just follow a prompt.
I spent 30 minutes trying to make them know I got a FEDEX note about a missed package and the CS guy kept trying to send me a box so I can return that...package to them. Dude I told you 5 times that I have not RECEIVED the package, so how can I send something that I have not received?
They are beyond frustrating

I have had Verizon for over 5 years. At one point I told everybody Verizon was the absolute best. About 2 years ago Verizon turned into the worst phone company in my area. As soon as they went to 5G all my phone ever does is buffer and drop phone calls. I absolutely hate Verizon an absolutely nobody should get service with them. They knew their service was horrible so they tried to trick people into staying with them. Never before did they offer a long-term customer half off a brand new phone. Those kind of deals were only for new customers. They recently started offering this to their current customers. This was just the way to lock you into a contract since you're not in a contract with them. Yes they obviously got me with a new phone and half price if you make payments for 18 months. If you pay off the phone early you have to pay for it and full. Well sure was a great way to keep customers with you that want to leave. I am one of those customers that is stuck with Verizon but I am tired of it and I am going to pay this phone off and give them all of their money just to be able to walk away from them! Stay away from Verizon if you go with this service I promise you will regret it!

If I could give this company a MINUS -5 Star rating I would. They have certainly earned it! This company, Verizon Wireless, actually enables their online Ad Sales Team to repeatedly harass potential customers by blowing up their email inboxes multiple times daily with their unwanted Ads. Pirates! There is no way to UNSUBSCRIBE or REMOVE this constant harassment. There is no live chat where you can talk to somebody to explain your issue and there is no email address provided to address your complaint. I will NEVER give this company my business! I have hundreds of deleted VERIZON ads that hit my email inbox, multiple times, every single day! Any company that is this desperate for sales, that needs to harass people in this way is just plain wrong!

Prepaid 80 a month no hot spot I pay the same price as post paid customers prepaid is an absolute ripoff through Verizon I'm trying to go to post paid they want 125 down and I keep my phone what. Crock Verizon is all hype this prepaid unlimited is a rip off slower than a snail calling customer service pisses me off that automated lady repeats ur balance it seems like 600 times then you get close and she says either call another number or ur call can't be completed if you
Say purchase new device ur call is transferred after you press 7 for other options I'm going to Metro PCS for 60 unlimited all hot spot all that good stuff Verizon can shove this prepaid unlimited up their asses

Verizon unlimited prepaid is like having 2G super slow, I just found out they use CDM like Sprint and not GSM like Tmobile. I hate Sprint and now I hate Verizon. Only good thing is I can get service better inside buildings and in areas Tmobile can't but super slow. Like Sprint Verizon is using a tactic to force you to upgrade spend more. Also as soon as I switched to Verizon I began receiving a lot of telecommuting calls and from different callers who also have Verizon. I guess their super fast internet service is only for competition to beat other companies but it's not for us. Goodbye for good Verizon going back Tmobile or At&t

After nearly 20 years as a business customer we switched our phones service to a platform that is more compatible with what we needed for our office and patients. Apparently, Verizon states on 6TH PAGE of the 7 PAGE BILL when your renewal is coming up and if you do not reply within 60 days they automatically renew it for 2 YEARS! The supervisor, Tanesha, was no help what so ever. Although this is legal, it is quite the gray area.

Verizon customer service used to be good. At most, I'd wait 5 minutes and have a real live person assist me with any inquiries. Now, it takes about 10 minutes to go through Verizon's useless automated message system that tries to convince you that talking to a robot will solve all your problems. This is Verizon's way of cutting down costs and wasting your time. Now not only does Verizon waste your time by having you wait at 40 minutes-1 hour to get a live person on the phone but they also waste your time through their outdated backward website. It appears that their website has not been updated since the 90s. Case in point: you cannot manually delete any saved credit card payment on your account You have to wait for a "random" time period and their system will erase those cards stored. I'm trying to get a hold of a person to fix this problem as the automated person gave me their phone number to their financial services. So far I've wasted about 1.5 hours on this and who knows how long it will take to solve this problem. So much for automation and efficiency. Clearly Verizon is not efficient and needs to get with the times.It's clear to me though that they don't care about that either. The executives want to just fill in their pockets. We are commoners to them.

ATTEMPTING TO GET A LIVE PERSON AT VERIZON IS THE MOST DESPICABLE, BIGGEST WASTE OF TIME EVER! VERIZON WILL TRANSFER YOU AROUND FOR HOURS TO WORTHLESS PROMPTS AND THEN HANG UP ON YOU! THIS FIRM IS THE MOST PATHETIC, LOWEST QUALIT7Y COMMUNICATIONS FIRM ANYWHERE. THEY CONSTANTLY OVERCHARGE, DO NOT ERASE WRONG BILLINGS, AND COULD CARE LESS ABOUT THE CUSTOMER, EXCEPT TO GET YOUR MONEY! IF VERIZON WANTS TO DO UNCLE SAM AND AMERICANS A BIG FAVOR, THEY SHOULD TAKE THEIR BAD SERVICE TO CHINA OR IRAN. THEIR PHONE SERVICE WILL DEFINITELY SENT THOSE COUNTRIES INTO THE ABYSS.

Cancelled Verizon service after getting overcharged numerous times over the past year for services NOT PROVIDED, then experienced the nightmare of Verizon's Customer Service giving me a run around for months on end. It should not take as many calls and hours I've spent getting these overcharges straightened out - and I no longer actually have a Verizon account! AWFUL CUSTOMER SERVICE! Use another provider if you want to keep your sanity and don't want to fight Verizon every single month for recurring charges on a Verizon account THAT IS CLOSED!

I just finished an appalling Live Chat session where a) approximately 10 minutes passed before human contact was made - with minimal efforts to let me know how long the wait would be - and when I got to a live person, 10 minutes more elapsed before I just threw up my hands and gave up. How complicated was my issue? All I was looking for was to identify the time of day I called a specific number last Thursday. Is that so complicated that it couldn't be answered in 20 minutes? Or, maybe, is it an indicator that Verizon views its customers as irritants to be put up with between billing cycles? Moreover, they don't even provide an option for customer feedback on their website. Do you honestly believe they care a bit about anything other than your check clearing? They should thank their lucky stars that the dirt balls in the Republican party share their disdain for customers. Don't believe me? Wait til you see what happens without Net Neutrality
You are so lucky Comcast sucks worse.

Mr. Verizon - Pray to your god of Mammon that the American people never elect a Congress with the balls to regulate you. Pray... and keep those campaign contributions flowing.

Stupid company, freaking lie to people
Customer support is non existent
Rebate department is the worst
They wanna sales whatever takes just to sale, and they miss information customers just to sale
I will switch to T-mobile which is better service, better customer service thanks stupid Verizon
Please Verizon get out of business shut yourself down, we work hard for our money, so get the $#*! out

I've been a Verizon customer for about 2 year's now and the service has gotten worse by the month I've never been with a carrier that throttles your internet speeds down to the point you can't even open Instagram without it taking five minutes to load pictures and if you want to watch a video your definitely going to need about 30 minutes to watch a video that's less than a minute, I have the highest data plan they offer and this is the results take my advice don't waste your money and unless you live directly on top of a 5g tower don't expect to get 5g because Verizon is probably 10 years behind in covering major cities and another 30 years behind reaching rural areas

I paid my past due bill and still have my account turned off for 4 days with the customer service number telling me to just pay everything or just hang up. Want to talk to someone too bad cuz you can talk to the automated system. PATHETIC. DISGUSTING CONSUMER HELP ANYWHERE IN VERIZON

Nice employees unable to do much with their company's terrible products. Avoid any 'perks' - Verizon elevates their prices to make their offers seem reasonable (Apple One cheaper with Apple; Streaming channels cheaper with their own sites than thru Verizon). Hours and hours spent attempting to access their offers, use their website, work with store employees to NO AVAIL.

I was having problems with AT&T so I went over to the Glastonbury Verizon store and dealt with a woman named Rachel who does not know her $#*! from her elbow. She told me that stuff was free and then I got billed for it. She also told me that there was no time limit that I could bring my devices back in for a trade-in. I have a devices with me two times she said don't worry about it we can do it anytime. Also I signed up for a paper bill to be delivered to my house every month, when I haven't been receiving the bills I contacted Verizon and they told me they could send them to me but I would have to pay for them. Why should I have to pay for something that I signed up for if Rachel doesn't know how to her job properly? Then I'm informed that I only have 30 days, And that time period is already up. Verizon added $200 to my bill a couple of months ago and still no exclamation as to why. I really wish this review had zero stars because that's what they deserve for the customer service and their ability to help.

Their customer service in South Salem is THE WORST. We were told that we would have to wait for a half hr, it was over and when I asked how much longer it would be he's said it tablet shut off and he forgot about us then followed me and informed me that it was on a priority basis. Since I'm still waiting at this point the same jerk yelled at my husband from across the room to pit his mask over his nose ( it fell down) while another guy who was their before us has his down around d his chin and the Lil punk kid didn't say a word to him. I finally was helped by another guy who informed me if I wanted my old phone content transfered to my new phone I'd have to come back the next day as he didn't have time to do it I also was not given a return label like they said the would gi e me so I could return my trade in phone SMFH

Ordered 2 apple watches at Christmas. They had to cancel and resubmit my order. Rep said it would not be a problem. We'll, they double charged me on my bill. It took them 2 months, my phones getting shut off, and still overcharged in the end. I was on the phone 4 separate times with reps for anywhere from an hour and a half to two and a half hours each call! All 4 times by end of calls reps told me the issue was resolved and me bill would be fixed. Each tome is was not. I'm talking overcharged 320.00, not a few dollars. Also, on with 4 reps on chat. Same thing. Torture. Fraud departments, billing, everything. In the end, I waited to pay bill because they were double charging me. They finally resolve it. 3 days later, waiting to get paid on friday to pay bill, they shut my phones off!?!? Takes me hours to get put back on. And, they tacked on over 100.00 with no explanation!? The next morning, on my way to a job, MY PHONES ARE OFF AGAIN!?!? Lost a big job, alot of money, because of it!? Took me 3 hours the get back on. I'm done with Verizon. Ilk try to finish out my contract, then never again. Any other issues, I'll just leave Verizon, break contract, and take the hit on my credit. Don't care. The have great connection service. That's it!

If I could give them less than one star I would I called to inquire about getting service cellphone service through them I have been with T mobile 31 years I paid $95 a month unlimited they told me it would be $55 a month no hidden charges no activation costs or fees. They said they would, on my behalf contact T mobile to cancel my account and transfer the line...none of that happened in fact the bill was a $136 a month hidden fees activation charges after that it would be $95 a month which is exactly what I pay with T mobile., meanwhile they never closed my T mobile account so I'm in $221.05 for T mobile a $136 for Verizon that's$ 360 plus dollars to save $40 a month and I wasn't saving anything at all.
But most importantly it's the time it took to try to straighten everything out on both carriers ends. The time away from my life my family...the distress waiting on hold an hour and 32 minutes getting people who dont care. You can never get back time is priceless! So, I'm sticking with tmobile. They said they'd cancel what I owed for the 3 hours I used their sim card and my account.
Ill check credit karma daily as I see that $136. For 3 1/2 hours i used sim card, entering collections