ATTEMPTING TO GET A LIVE PERSON AT VERIZON IS THE MOST DESPICABLE, BIGGEST WASTE OF TIME EVER! VERIZON WILL TRANSFER YOU AROUND FOR HOURS TO WORTHLESS PROMPTS AND THEN HANG UP ON YOU! THIS FIRM IS THE MOST PATHETIC, LOWEST QUALIT7Y COMMUNICATIONS FIRM ANYWHERE. THEY CONSTANTLY OVERCHARGE, DO NOT ERASE WRONG BILLINGS, AND COULD CARE LESS ABOUT THE CUSTOMER, EXCEPT TO GET YOUR MONEY! IF VERIZON WANTS TO DO UNCLE SAM AND AMERICANS A BIG FAVOR, THEY SHOULD TAKE THEIR BAD SERVICE TO CHINA OR IRAN. THEIR PHONE SERVICE WILL DEFINITELY SENT THOSE COUNTRIES INTO THE ABYSS.