VerizonReviews 1,042

This company has started off with like upon lie when I set up my service. First I was to get a 400 dollar visa to switch that never happened. Then my phone was stolen and I did not have insurance so I did the by one get one it's a 30 month contract I was not told about. Even when you pay the phone off you are stuck for 30 months. I just found out they were charging me for a year for the supposedly free phone. If you are not on top of your account this company will Rob you blind. It took 15 calls and 8 emails to corporate to finally find an angel named Gretchen in customer service that helped discover this Issue and she went above and beyond to fix it. My question is why 27 attempts to contact someone anyone to get my account straight. I cannot wait to get away from this company. I pray it is soon as I need to now pay off a 4th phone to hopefully get away. See the email below from corporate they simply DO NOT CARE!
Hello Ms. Bryan,

I hope you are having a good day. I reviewed your account confirming a promotion was added to one of your devices and an adjustment was provided for the previous months you did not receive it. I apologize for the error.

I am happy that Gretchen is assisting you regarding this matter and am sorry you are considering cancelling your services. Thank you for the time you've been a customer of Verizon Wireless.

If any further assistance is needed Verizon Wireless is always here to help. You may contact our:

Customer Service Team at *******204

Chat Support via verizonwireless.com or the My Verizon App

Respectfully,

Jillian

Sr. Analyst, Executive Relations

I recently went to my local Verizon tcc in Thomasville AL today. When I got there there were 9 people there ahead of me and then KIM showed up and had us all taken care of very very quickly. There was another girl working there but she didn't seem to be as fast, helpful, and experienced as Kim. Maybe she is new but I just wanted to say that I only go when I know Kim is there. As an outsider looking in, Verizon has major potential for huge quality management skills waiting to be discovered! Amazing job Kim!

Verizon has -0- customer service. If you call them with a problem they will keep transferring you and dropping the call till you give up and don't fall for the bring your old phone in and get a free upgrade because they will not receive your old phone from the store you gave it to so you get to pay full price! I would have kept my old phone! Now I am stuck. I have to pay the "free phone" off before I can switch to any other company. I hope this will help at least one are two people out there.

Good luck.
John

Verizon has the worst customer service anywhere. One rep tells me a store will help me transfer data with a new phone, the other says they no longer do that, only over the phone help is available. My husband lost all his data due to their unwillingness to help. Their website used to give you all the information about your account, now it's a black and white advertisement, no information easily found. They are so bad with customer service. The prices are off the charts, the service is GONE. After 20 years, I am so done with Verizon. There customer service is the absolute worse anywhere.

Had to buy a new 5g phone, paid for 5g ultrawideband service and when i am in 5g internet is snail paced... Go back to 4g until you can support this expensive service

My fiancé & I took his grandfather into the Buckeye location on Watson to activate his older flip phone that we were assured would be compatible with Verizon service. We walked into the store a few minutes after open, & there was already a line formed ahead of us. Only one employee was working in the store, & she said her name was Esme. We proceeded to sit for over an hour, waiting, while Esme chit-chatted with only q one single customer, looking through photos, & just generally making those of us waiting feel unimportant. While we waited, 4 other customers entered the store, & then left, due to not wanting to wait. We were repeatedly told by Esme that we would only be waiting "10 more minutes." Luckily, after over an hour of waiting, another employee came in & actually clocked in 40 minutes before his shift was scheduled to begin, in order to help us. While he was helping us, Esme interrupted to tell us that she didn't think they could even help us with our request. Luckily, she was wrong, & our issue was completely & quickly resolved by Caleb. He was very helpful & got us on our way as quickly as possible. Although we were grateful to Caleb, overall we were completely disgusted with the way Esme handled things. And unfortunately, this is a trademark of Verizon customer service. Avoid them if you can!

Verizon send me a email asking me to come back to them. Saying if I come back, they will pay off my remaining balance up to $1000. Plus give me the iPhone 13. So I sign up for Verizon. The never paid At&t not my credit score dropped. Plus I still owe At&t $700. Plus stuck in a Contract with Verizon. Can't get anyone to help me with my problem. They put you on hold for hours. Customer service they do not have a customer service. All they do is give you the runaround

I have been a customer of Verizon for over 20 years. Apparently that means nothing to them. Worst customer service ever and their callback issues and hold times are outrageous. Everyone you talk to tells you something different. Can't say enough bad things about them. I'm leaving them. Don't sign on with Verizon. You will regret it.

As a long time Verizon business customer I decided about a month ago to upgrade from an Android to and iphone. When I purchased the phone at the store in Briar Creek, Raleigh, NC the salesman said when you receive the phone just bring it in and we will transfer your data. When I returned for that purpose I was told, "We don't do that, but you can do it easily yourself." After numerous attempts and error messages (could it be Hughesnet) I returned yesterday and was told the same with the instruction to download Google Switch and it will be easy (I wondered why no one said that before). It hasn't worked and I am considering requesting that they buy the iphone back so I can find a company that offers the customer service that they claim. Tired of their lies!

Verizon brings a whole new meaning to FUBAR. I sincerely regret ever doing business with them. It all started with them billing me double the monthly rate that they quoted me upfront For two phone lines, and refused to honor their quote. I have tried for two months to get a Settlement with them on two I11 phones that I sent them as part of the trade in deal. When I the deal failed, I returned their phones to them with the stipulated time period, and I have been trying for two months to get a settlement from them on my two phones that I sent them. They can't return my phones. Their system doesn't allow for any exceptions. Contacting a supervisor is absolutely worthless. I tried that. I have spent at least 50 hours in contact with at least 25 Verizon reps and still haven't been able to settle with them. I have been lied to repeatedly by their people regarding this matter. I have been promised payoffs from at least six of their reps. Every time it has been a lie. I absolutely refuse to just give them my old phones, and I also absolutely refuse to do business with liars. I was promised shipment of two replacement phones if I paid an upgrade fee is $299.99 as a payoff. The payoffs was for the cost difference between their original trade in offer of $800.00 each for my old -11 phones. I repeatedly agreed to it, also. Agreed to several other payoffs that never happened. A blatant lie every time. Until I get an equitable settlement for my phones, they can shove their bills up their butt. I'm still trying to get a payoff, but Since i currently have two of their phones in my possession, they are not in a great position to debate it. I'll toss them in the trash before I return them to Verizon. Either I get an equitable settlement or they get the absolutely nothing for them. Just that simple.
If you still elect to do business with these a- -holes then you deserve the service that you are going to get.

So I recieved my new iPad Pro in the mail tonight. Excited to get it working. I called in to customer service to activate my line and set up my iPad. First call went right through. She took my info activated my line told me 34 for the activation 20 for the line every month. Great can u help me set the tablet up nope she said I'd receive an email with instructions and if needed more help to call tech support. This is where u people suck. I got an email alright my bill that wasn't 54 dollars more but 90. Then I proceeded to spend from 7 till 11 fighting for someone to help set up my tablet. The guy did pick up screwed it my iPad completely and then hung up on me after he screwed it up. The only help I recieved was from someone from land line tiffany! She was fantastic! However ur customer service sucks! I have been hung up on refused to be helped and my 1000 tablet was screwed up by one of ur tech support people and then when he realized what he did hung up on me. 20 years of loyal business this is how u get treated!

Never activated service after a "quality line check" done and speed was sub-par. Still billed hundreds

This is the worst company, not just for phone service but any business. They will tell you what you need to hear then not follow through or keep their promises. It's a scam for your money don't get catch with their 'promotions' they aren't real. They will make sure that it runs out of time and then charge you more on your bill because you now don't qualify. I spent from 1030-5pm on the phone trying to work out their system error. After being reassured it wouldn't happen again, that's right it did; and no help from the company. This is a horrible company, any company would be better than Verizion.

I have been fooled by Verizon customer service.
The story starts from receiving an email with offer to exchange an old device into a new one. I've called Verizon customer service for the details and got details said that if I purchase a new iPhone I will get 600$ for my old Samsung Galaxy that will go towards balance that I have.
So I received a new phone in a couple of days with return package for my old device. My old device was in close to mint conditions but the "600$" deal supposed worked out great.
However night mare started once I got my phone back from Verizon with a broken screen (few chips from the hit). Letter told me that my device is broken and I'm not eligible for the exchange program. I called customer service immediately. They looked at the broken device trough the screen of my new. They went over shipping information and came to the point that shipping took too long and it is the cause of existing conditions. They were sorry for what happened and issued me a new shipping label. They also told that they gonna close some fee for other device as a complimentary sorry. The situation was weird. I had to spent on the phone for a long time. But I understood and even left the person a 5star review as I received a call back asking for review. I sent my old device back the same day.
I had to regret it latter. More than one month after I sent my device to Verizon for the 2nd time I received a bill with 600$ extra on it. I called Verizon customer service again. The person who took my call said that I don't have to worry about he has submitted a request to return my money. He also said that he is gonna call me within 7 days to confirm. 12 days later I haven't received any call back from Verizon and decided to call there again. They transferred me from department to department. I've been on hold for more than 2 hours. Finally somebody promise me another call back. Once I received call back I was told that now they don't believe in the case where my phone could get damage during shipping. I can't return my new phone because it's too late. But the most horrible thing is that I can't receive my old phone even with cracked screen. She said it's the policy. On all my questions about previous calls and "why did they sent me my phone in the first case" I received the same answer: "I don't know". It's weird when the only person after all taken time for research replies you jus "I don't know"
Bering customer of Verizon with family of 5 and home internet. Without any missed or late payments I definitely reconsider them as a service provider.
Be aware of horrible customer service and huge amounts of waiting time.

I do not have Verizon service and never did. After my recent experience I never will use Verizon. I have a prepaid tracfone, area code 505 (New Mexico) and a landline, service thru Comcast, area code 302, (Delaware). I have been contacted by a very aggressive collection agency, Jefferson Capital, trying to collect a bill from a "Mike Davis", a person unknown to me. When I asked these collection agency employees how they got both my phone numbers I was told Verizon provided them. I had a long exchange thru Messenger with Verizon Customer Service - I mainly want to know how Verizon got my phone numbers and why they gave them to the collection agency. It was suggested to me that maybe "Mike Davis" had both my phone numbers in the past - a very, very remote possibility. I had the tracfone number for 5 years at that point and my landline for over 4 years. After multiple exchanges I was promised this would be looked into and I would get a response in 48 hours. I waited a week and was told no one can tell me how Verizon got my phone numbers and I should call their fraud department. I thought this was a waste of time, as I wasn't suspecting fraud. I got a real curt, abrupt person there, after about 1/2 hour on hold, and was told "fraud can't do anything about this" and to just block the caller. Neither of my phones have that capability and the collection agency uses multiple phone numbers, so blocking one is useless. I shouldn't have to live in fear of phone calls from collection agencies working for a company I have never had an account with.

We had AT&T for years, we were browsing other carriers for cheaper plans. When looking into Verizon the unlimited plan we signed up for was supposed to be about $120 for 2 phones. We found the price increasing every month, we also have a military discount that seems to be taken off then added back in other fees. We've since stopped paying because it became too hard to afford it. Last month for 2 phones were having to pay over $350. They're customer service is terrible also, don't expect any help and you'll be on the phone all day with no resolution. We contacted their financial assistance because this price per phone is insane, they really don't care. They aren't being charged for it so it's not their problem. I regret ever switching, well be switching back asap.

Wasted six hours trying to get simple answers and kept getting contradicting answers. Made no progress. Also scheduled 2 appointments for rep to call back. Rea never called.

I was told to use my bank account and auto pay to get a $10 discount on my overall bill. First bill came and it was $135 for two lines and a watch. Second bill came and it jumped $285. Found out the company had a bunch of extras on there. Got them removed and got about $75 credits for my next bill. 10 days later my service was shut off and they put some other number on there. Lost my original number and told me the number I had been using was a temporary number only and that i had requested that they use the other number. To get service on my phone I had to get a whole new number because the number that "I requested" was not available. They refused to give any credits to the account. I switched to ATT and they slammed me with a bill for $318 which I am still trying to figure out why since we did not have a contract. Just be very careful if you do business with Verizon. They are very shadey.

I can't get ahold of anyone, I can't stop the charges, can't login to my app. And I am traveling in another country with these problems. My last bill exceeded $300 and I have many more charges to dispute you know, after I can finally make it back to Ohio. These people do not care and I am literally stranded in another country. I do not recommend them at all and I'll never use there service again!