VerizonReviews 1,042

Extremely Dum and poor customer service. I dont know how they hire people. Unreliable and do not take any accountability for thier worthless, substandard services.

I called them to disconnect all lines from my account - 6 devices. The reason is that despite being told that my home area would have 5G service as soon as it rolls out (I live in a metro area of 4 million people, not the sticks). That time is now, and we still do not even have reliable 4G data service. At best, the phone screen says 4G (grayed out) but there are zero bars shown for signal strength. Sometimes we can only make voice calls using the WiFi calling feature from the cable company. I know that the 5G works on my phone because it is indicated in nearby areas but not where I live. I have to work from home due to covid so I do not care if it is available nearby. I am paying for premium service at my house and I do not even get good 4G here.

After waiting for one hour on hold, I got some woman who could barely speak English. When I finally made it clear that I wanted to cancel all my lines, she would not do that, instead transferring me to another department so they could get the necessary information from me. I have now been on hold for nearly two hours and it is nearing the time when they will shut down customer service for the evening.

I signed up with Verizon at the end of August. They lost my phone and tablet and I STILL haven't gotten my rebate for my old bill.

If you need to talk to a real human at Verizon, get connected to their Sales Dept. This takes one minute, compared to the average 45 minutes of waiting on the phone, waiting for a call-back appointment (yes - they ask you to make an appointment!), or even just waiting to chat. Apparently, they care more about selling their brand than taking care of those who've already bought into their brand. If the sales Dept can't help you they will transfer you to their "Care Team".
I've been with Verizon, literally from the beginning when they took over Airtouch. Their service used to be worth paying extra for but, hey, love doesn't always last forever.
I'm leaving and I'm not waving goodbye.
%*#@!

I placed an order online, credit approved, was financed and verizon processed my payment. About 2 hrs later I received a cancelation email for further verification docs (i. E. state ID). An email link to upload doc was sent. I uploaded my ID but never got a ref number. I took pics of front and back of ID and emailed it to Verizon. After several calls to the fraud dept, I finally went into the Verizon Corp store with my ID because online they claimed they couldn't scan it. A rep scanned my ID, gave me the 9 digit ref # and told me to call back in a couple hours to provide the ref #. Because this was a shipping order, that's all he could do from the store. I called back to the fraud team to provide my ref # and here's where it went south. The older man I spoke with said my order was conflicting because it was being shipped to another address. The address is where my grandchildren live and the phones were a late Christmas gift. The older man then proceeded to say, "I'm not pushing this order thru... these phones cost $1400 a piece" Now you're assuming what I can and cannot pay for. Total disrespect. All he kept saying was how much the phones cost and he's not gonna push the order thru. I believe Verizon should go thru the COMPLETE verification process essentially BEFORE YOU TAKE A NEW CUSTOMER'S MONEY. The only fraudulent activity I see here is 1) you should properly verify before taking downpayment. 2) Train your reps to properly speak with a customer, and 3) well you already know... 1 less future customer. I'm supposed to get a refund in 3 to 5 days, but it only took you a few minutes to get my money up front... go figure!

Absolutely terrible provider. Was promised rebates, low prices, etc. they found every reason to not honor the rebate and their prices are higher than promised. Good luck contacting someone to actually talk to from customer service. They purposely drop your calls, the automated systems cannot answer your questions and their customer service is horrible! Would NEVER recommend to anyone this provider. Was with ATT for years with zero issues and wonderful customer service. We only switched for the gizmo devices and now we realize we should have stayed with ATT and got apple watches. It would have been cheaper due to all the hidden fees Verizon has!

Their customer service in South Salem is THE WORST. We were told that we would have to wait for a half hr, it was over and when I asked how much longer it would be he's said it tablet shut off and he forgot about us then followed me and informed me that it was on a priority basis. Since I'm still waiting at this point the same jerk yelled at my husband from across the room to pit his mask over his nose ( it fell down) while another guy who was their before us has his down around d his chin and the Lil punk kid didn't say a word to him. I finally was helped by another guy who informed me if I wanted my old phone content transfered to my new phone I'd have to come back the next day as he didn't have time to do it I also was not given a return label like they said the would gi e me so I could return my trade in phone SMFH

It would be so nice to actually talk to someone without some voice saying try your app. Lol, that application is a sad and pathetic joke, so do not waste your time on it

Verizon customer service used to be good. At most, I'd wait 5 minutes and have a real live person assist me with any inquiries. Now, it takes about 10 minutes to go through Verizon's useless automated message system that tries to convince you that talking to a robot will solve all your problems. This is Verizon's way of cutting down costs and wasting your time. Now not only does Verizon waste your time by having you wait at 40 minutes-1 hour to get a live person on the phone but they also waste your time through their outdated backward website. It appears that their website has not been updated since the 90s. Case in point: you cannot manually delete any saved credit card payment on your account You have to wait for a "random" time period and their system will erase those cards stored. I'm trying to get a hold of a person to fix this problem as the automated person gave me their phone number to their financial services. So far I've wasted about 1.5 hours on this and who knows how long it will take to solve this problem. So much for automation and efficiency. Clearly Verizon is not efficient and needs to get with the times.It's clear to me though that they don't care about that either. The executives want to just fill in their pockets. We are commoners to them.

For being the most expensive wireless company on the planet, they provide zero customer service or support. Every time you try to call them you are prompted to text a computer service that doesn't work and then it hangs up on you. Verizon get your $#*! together and provide actual customer service.

They PROMISED a gift card AND no contract. Lied about both. Called the rep back and she ignored my call. When i called with a different number she picked up. I started to talk to her and got angry about why she ignored my calls for so long. She said that she cant talk to me because i got angry and she hung up. To cancel is a $550 fee. They are garbage people. And when I told them that I had issues for so long and thats why I wanted to cancel, they said that they had no record of it at all in the system. I have emails discussing this issue. They didnt care.

Wait times of over 30 minutes are routine. If the call is dropped after you reach a representative, they may or may not return your call. Absolutely unacceptable.

I used to have T-mobile and because of a promotion Verizon had, I decided to switch to Verizon. The promotion was giving $250 e-gift card. They didn't email me the gift card and when I contacted the customer service, they said the retail employee might have been wrong and there was no gift card promotion. I had to contact them every month and it would take me at least an hour and half because the customer service is extremely slow. Not only that, but on every month's bill, they would charge you for extra things you didn't even ask for. One time when I was checking my bill, I noticed they were charging me more than normal and when I contacted they said I was right and they would fix it. What I meant by this example is that you always have to pay attention because they just look for a chance to get money from you.
Their live chat is also horrible and you should know that if you decide to contact them, your whole day is gone, that's how slow they are.

For a "communications" company, Verizon is terrible at communicating. Orders a new cell phone from Verizon... never delivered. Have spent 3 hours calling Verizon and on hold to actually speak to a human being. Nothing. Absolutely unacceptable. They really need to get their act together!

Getting food customer service with Verizon is a nightmare you can take our after hour after hour and then when you promise to call back call back never comes what horrible terrible service

I get terrible reception at home on my Verizon phone, which only really matters when I lose power. Unfortunately, this has happened several times over the last couple of months. I tried for hours on multiple days to talk to an actual Verizon rep. I stayed on hold for hours. I got hung up on. When I finally got ahold of a representative on chat, I was told I have "no service" in my area. You take money from me EVERY month, and now you're telling me I have no service?" She said I have 5g and 4g in my area, and a contract would get me service. (I'm prepaid, by choice.) I said I had no idea I got inferior service as a prepaid customer and told her I needed more information about this. She said, "let me connect you," and nothing else happened. Nothing. I waited another twenty minutes before I ended the chat. Verizon can kiss my a**.

I had been with Verizon for years and the price kept going up and I could not afford it. I had them cancel my tablet because I did not use it and did everything to lower my bill. Finally went either another carrier paid my final bill and kept getting a bill. Called and found out they were charging me over $120 for the tablet I had taken off. After 3 hours on the phone paid what I thought would be the final bill again and received another bill. I will never go back to Verizon again. They can't get their billing right. Horrible customer service. Will put a complaint in to the BBB

Their online tech/help support center is horrible. My phone seems to have died and I'm trying to chat with them. They need to send a message to my phone. WTF? Why do idiot companies do this? Might as well not even have a tech support option online. Oh, and no 24/7 customer service center. Way to go Verizon!