Zadia B.

My fiancé & I took his grandfather into the Buckeye location on Watson to activate his older flip phone that we were assured would be compatible with Verizon service. We walked into the store a few minutes after open, & there was already a line formed ahead of us. Only one employee was working in the store, & she said her name was Esme. We proceeded to sit for over an hour, waiting, while Esme chit-chatted with only q one single customer, looking through photos, & just generally making those of us waiting feel unimportant. While we waited, 4 other customers entered the store, & then left, due to not wanting to wait. We were repeatedly told by Esme that we would only be waiting "10 more minutes." Luckily, after over an hour of waiting, another employee came in & actually clocked in 40 minutes before his shift was scheduled to begin, in order to help us. While he was helping us, Esme interrupted to tell us that she didn't think they could even help us with our request. Luckily, she was wrong, & our issue was completely & quickly resolved by Caleb. He was very helpful & got us on our way as quickly as possible. Although we were grateful to Caleb, overall we were completely disgusted with the way Esme handled things. And unfortunately, this is a trademark of Verizon customer service. Avoid them if you can!