VerizonReviews 1,042

I like the service as I noticed less dropped calls compared to AT&T which I had for about 8 years prior. Also noticed I could get reception in more places than others who had Sprint. A big negative is how Verizon treated their unlimited customers compared to other companies... although unlimited data has been eliminated from other carriers as well those companies seem to still allow grandfathered customers to continue use of the old plan. I get a discount through work so Verizon is cheaper than other providers which helps out.

Verizon is a bate and switch expert. Bills do not match what was promised, and customer service is a disaster. Even their "executive office" support team is awful. Run from Verizon as quickly as you can. Make sure you get your price quote in writing or they will switch you and not stand behind what there reps lie about. Very dishonest company with worst customer service.

Worst service compares to T-Mobile. None of the customer care representatives is trained. The network is bad compared to T-Mobile.

I'm too tired to even get into the details of the 16 hours I have spent talking to Verizon in the last 48 hours All I can say is they suck. You can literally talk to six different people and you will get six different answers. They never do what they say they're going to do every time I call in they not only screw up my account on my bill they also during the 16 hours of phone conversations managed to turn off my mother's cell phone for some reason after which they had already turned off her home phone with no notification but we're continuing to charge me for it. This company has us by the balls I can't even get out from underneath them because I still owe on a phone that they will not let me pay off therefore I cannot go to another company and take my phone number with me. So I'm completely stuck. I've never hated a company so bad other than maybe spectrum but at least with spectrum you can get away from them...

I have been trying to get phone and internet service for about 2 weeks now and nothing is working. I have been calling every other day abt this matter and the tect department keeps telling me they have to speak with the order department and the issue would be fixed the next day. It is now 2 weeks later and no internet, can't activate the devices and no seems to be able to help the issues. I would give 0 stars

I've been with Verizon for past 10 years and honestly love the service. Only giving it a 4 start because I wish they would lower their prices down. I would long time ago switch to a different company but I have a whole family who would need to have number changed and some don't approve so we kind of stick paying a high bill. They do have good promotions ones in a while and I do like when bill can be lowered. But if i we're to start I would go with bit cheaper company! With slightly better benefits

I'm 60 years old, did not give the senior discount. Those pieces of $#*! are gonna pay! Verizon is a deceptive business. Don't go there!

To: Verizon Wireless Executive Relations (CASE *******)

In response to the above-mentioned case and shared with the BBB (complaint #*******), I will again correct you on the term of contract being one month, not one year.

Your legal response for continuing to bill me for the line is in the Customer Agreement, "Once you've completed your contract term, you'll automatically become a customer on a month-to-month basis for that line of Service." If a customer no longer needs a line, they must contact Verizon to process any disconnection or termination transactions."

My purchase order: Mobile no: *******908
Contract term: 1 month

Your customer agreement is an 8-page micro print agreement, where I can find the word "automatically become a month-to-month basis for that line of service". Considering the top of my purchase order stated a one-month term, I should have known to read the fine print where you let me know it is actually an automatic month to month contract? Seems a bit deceptive to me.

Next, we have got, "If a customer no longer needs a line, they must contact Verizon to process any disconnection or termination transactions." I never needed a second phone line, it was set up by you as a promotion to sell a phone, you made up a phone number that would never be used or needed. Check the usage data, there was no messaging, no data used, no talk, and no text. But yet, I was expected to contact you to terminate what I was led to believe was a one-month contract?

The fact that you see no problem with billing someone for years of access fees, surcharges and taxes on a line set up to sell a phone and not for use because of the fine print in your customer agreement tells me this may be common practice and most likely there are probably many others out there like me. It would be interesting to see a report on how many lines there are with automatic month-to-month "contracts" with zero usage data, paying years of access fees, like me. Seems a bit fraudulent, but profitable.

It is obvious at this point you have no intention of making it right after numerous offers of insulting "credit" amounts, so seems the best I can do is make others aware and warn them of the deception and fraud you legally get away with.

I don't even know where to begin with this horrendous company. They not only have the worst cell service around, non existent customer service, but they are the biggest crooks out there. When I was a customer my service was so bad that most of the time it didn't work at all. I would have to drive to a store most of the time to address the issue because customer service rarely ever answered the phone. Every time they would tell me that it was my phone, so I went through 4 phones spending thousands to correct an issue that was never corrected. They would add random fraudulent charges on my account including signing me up for some home protection program that they never had my permission to do and I had no idea until they stole the money from my bank account. When I called about that they had to admit that one of there own fraudulently charged my account and when I asked for my money back I was told, "Sorry, we don't issue refunds but we can credit your account later. I don't think that I ever received a refund. I was so happy when I left for TMOBILE that I could have done back flips. (Not because Tmobile is so great, but because I was finally done with this awful nightmare.) Since I have been gone I haven't had a single issue with my service or bill. Avoid this company at all costs.

I signed up with Verizon for a 1GB a month plan 6 years ago for under $50 a month. Over the years the price gradually increased until as of last month I was paying $65 a month. I rarely used the data, and I did not check it. Last month I realized that I was being charged double what the general public is charged by Verizon for a similar plan. The old plan which I was on was discontinued 4 years ago but they kept me on it. I am now on a different carrier getting 3GB a month for under $300 per year!
After cancelling the service I started seeing ads for Verizon with unlimited plans for $30 a month.
I called into Verizon about 5 times, not one of the people I spoke with was sympathetic. They all told me it was my responsibility to check on them to make sure they arent ripping me off.

This is the fourth times I will be calling customer service, they will pretend that they going to help you with the ticket and all processed. Also they will pretend your credit rebate will be on your next billing cycle but no... They are cheating me of $ 400.00. I guess that's how they were taught, let the customer give up, they'll forget about the money. After this contract ends, I will change to a different carrier.

Customer service was the worst i have ever dealt with. To talk to a real person you can only do though chat which is very slow and then still had to go back and set up a new account when i just want to switch devices.

I purchased a Verizon jetpack about a year ago that I use as a mobile Hotspot, bring that I travel a lot. Now they don't offer prepaid, pay as you go plans. What a waste of $125...

Very disappointing. Since receiving my new phone, with, I assume, a used phone number, I have received far... FAR more spam phone calls than I have ever received in my life. Sadly... MORE sadly, I seem to only receive about 50% of the legit phone calls I receive, but 100% of the "Suspected Spam" phone calls seem to come through. Almost daily, I get alerts that I missed a call or message, but the phone never actually rings. I am very disappointed in Verizon as I have been under the impression for years... decades that they were the best. In my personal experience, this is the worst cellular experience I have ever had.

Verizon has become such a massive size company that it no longer cares about their customers problems with their Verizon service! This is unacceptable to me. I just tried asking a question online and spent thirty minutes sifting through their process of a customer asking a question just to be told by a computer, not a human being that they did not have an answer for me. Wondering if anyone knows how to contact a Verizon customer service human being instead of the above response method?

FRAUD ALERT! After going into the Brentwood, Missouri Verizon store to purchase a phone, I realize Toni, the associate had added $150.00 per month in add on charges to our account. These add-ons were never authorized by me. Be aware of the fraudulent business behaviors by Verizon!

Unfortunately working with Verizon On billing problems is extremely difficult. Basically, approach cautiously as you would Someone who steals your money, lies to you, and purposely make it as painful as possible. My wife bought a new ipad in phone. Even though she denied insurance, They charged it anyway. After about 4 or 5 months we caught The overcharge. At 1st they said you should have checked your bill sooner as if that's a good enough reason for you to hang up. Later they acknowledged on the record that she denied insurance. At that point Verizon said well, you need to go talk to the people who sold you the phone At the franchise store. At the franchise store they told her 6 months was required. Finally after much haggling All incorporated, It was decided that it was not required. They then said they would credit read it the amount over 5 months. I guess I can't afford to refund the money they stole in the 1st place. I wonder if we'll get interest?

On July 30,2022, I call to have my Apple Watch replacement. I was on the phone with the representative for 1 hour. I have insurance on the device also. He told yes you are eligible for a replacement. He told that he was ordering the Apple Watch. He said it would be in about 2 days. After 2 days had passed. I call Verizon they claimed that there where no order been placed. I had 2 representatives lie to saying that the order was on its way. All lies and they get away with that! Verizon is a bunch of sh. T!