Celeste S.

I'm too tired to even get into the details of the 16 hours I have spent talking to Verizon in the last 48 hours All I can say is they suck. You can literally talk to six different people and you will get six different answers. They never do what they say they're going to do every time I call in they not only screw up my account on my bill they also during the 16 hours of phone conversations managed to turn off my mother's cell phone for some reason after which they had already turned off her home phone with no notification but we're continuing to charge me for it. This company has us by the balls I can't even get out from underneath them because I still owe on a phone that they will not let me pay off therefore I cannot go to another company and take my phone number with me. So I'm completely stuck. I've never hated a company so bad other than maybe spectrum but at least with spectrum you can get away from them...

I would give this company a zero if it gave me that option. This company is so difficult to deal with there is no customer service whatsoever they are rude. I was told point blank there was more customers waiting so they were more important that they were done talking to me That's what great company this is.