VerizonReviews 1,043

I went to the local Verizon store and paid off my phone so I could go to a different cell service provider then I transferred my phone number to the new carrier. About a week later got a bill from Verizon because I switched mid month so I just paid it. Now it's been two more weeks and I get a notice from Verizon that they are going to bill me next month! I have a new carrier and don't owe them anything. Looks like another trip to Verizon store and then to my bank to block them.

Verizon sales team are the most unethical manipulative liars on earth, do not, again do not sign with them before they give it to you in writing. I believe, the team some how like the mother company, do not, again do not sign a 2 years contract with any service unless you are 100% you getting the service you deserve. I have a 4 lines business account with them they made a mistake in my bill which I was billed for over than $3,000 in a month and they did whatever they do with all customers and they disconnect your phone Friday evening after business hours and they leave you with one option which to be connected only to their collection office in the Philippine that have only one option that yo pay in full before they return your service, we are sales people "Loan Officers" and imagine how much we lost during our summer season weekend, even today I called billing at 9:00 AM I stayed with their rep for almost an hour, she discovered the mistakes and told me she will fix and turn back the service in less than an hour it is 1:30 PM now and nothing happened. Verizon is he most unethical manipulative liars on earth hide behind its 2 years contract.

Worst company ever. Dint know hoe they are getting away with this. I canceled my service and paid out my phone and all charges. Confirmed 3 times all charges were paid. Received a bill today and when i called customer support I was told it wasn't verizon it was the government charge for porting my number to another carrier and I could either pay it or contact the government to dispute the $18.95 charge. And then, because of the charge from the "Government" for porting my number I owed Verizon $1.39 service fee for billing it to me. Worst shadiest company ever! I thought there were laws against these kind of practices?

Had my appt for installation today. Only to get an email thanking me for rescheduling at a better time for me a week later. I never rescheduled. I ordered the 2g's highest internet and apparently the infrastructure is not up and they can't install. I will be loosing my job this week because I have no WiFi. Not one rep told me about this and a supervisor Chris told me the system showed it was ready for installation but in fact was not. Now I'm out a job and Verizon's only way to fix it it to offer first month free. I don't know what that's going to do when I can't feed my kid or myself. Thanks a lot Verizon. Buyer beware Verizon will lie just to get a sale. Then tell you sorry there is no other option. One rep she told me she didn't care what the situation was that the installation ain't happening. How rude and unprofessional. This company is a joke. So ready to switch carrier for my 4 cell phones and get another WiFi company. Verizon SUCKS

Verizon staffed with incompetent people. Billing department doesn't know what they are doing, they do not interact with the operations department, resulting in false billing. I was subjected to false billing for months (I had no Verizon account) with resulting collection activity and negative reporting with loss of credit rating by Verizon to credit agencies. I have received an official apology from Verizon but my credit report has not been corrected.
Recommend any prospective Verizon customer explore other options as Verizon is not to be trusted.

I am very angry about how they accepted the disconnection of my internet without having asked me the question, they never asked me as the owner of the account, now my house is unsafe without security cameras, my children do not have security, yesterday I found one of the doors open, I called an agent and he told me that I have to get some new internet equipment and pay for it but first he promised me that he would help me but when they called me from Verizon I gave a good review, then the agent called me again telling me that he can't help me and he said sorry, never trust an agent. Does anyone know how to take legal action against them?

Customer service person refused to address issues. Would not return calls or emails. Organization is a disjointed MESS. STAY AWAY!~!

I used Metro and decided to change because they offered me a better signal and for my Samsung Galaxy Note Ultra they lowered me 1000 for the z fold 5. The Internet signal is terrible. I never have 5G, only 4G. They blamed Samsung. Then they want to make you believe that they gave you 1000 dollars. No, what I did was a barter. I do not receive the service I pay for and they do not solve me. I regret leaving Metro for Verizon.

First of all:
Bad customer service
No live agents and aiF you get a chance to talk to someone they charge you $10.00
Wifi and phone service are mediocre at BEST and this is in major US cities!
T-mobile bought all of verizon cell towers so thei service for Verizon is terrible now!
I am locked into a payment plan and they send me offers tgat are ONLY valid online but i cannot get online because the services are horrible!

Second:

So I had been on Verizon for several years, auto pay since I got the phones for my folks. About two years later, I found out I never got/was not receiving the phone credit they promised me. So I went to the office. They said oh, you need four phones on us, and you only have two to qualify for the discount plan. I turn and said are you sure. Yeah yeah, me ok. A month later my billed doubled, I was ok, since this is the first time I started watching my bill and it was the first bill Normal for an new plan, but second month no change. Then when my bill posted on the third mo th called and they said oh you need five lines and you need to pay off your phones first. I turned and said the two other phones you gave me are still sealed. They said we are sorry, it has been more than 30 days and more than 60 you cannot return them. I was like what?, so here I am. I cancelled two of the lines already and took my service elsewhere, unfortunately it will take another month or so to cancel the other two lines, since I don't have 4k to throw away in one month. STAY AWAY FROM VERIZON, STAY AWAY! For your own reasons..

The worst company, bad customer service bad company bad everything they charge me stuff I never agreed to they give me hard time even I change the company they still send me bills for stuff to pay. Horrible company

Verizon wireless is the worst phone company in America. They don't care about their customers I've called 1 million times to try to get new phones or better service and they refuse me every time I don't recommend them to anyone and if I can give them them zero stars I would.

Most horrible experience ever nobody can speak clearly. They stole $485 from me and never sent me my phone.

I upgraded to a new phone and paid dearly for next day delivery. Well the next day came along and no phone.There answer is the delivery sevice fault. I asked to be reembersed for the delivery fee and they stated at would be up to 30 days. They took the money in 30 seconds but cant reemberse for 30 days.

I called Verizon today regarding the status of my refund for the return of the phone. The refund was supposed to be $760.65. Not only was I on the phone for over 45 minutes but the person I spoke with lied to me saying he put my refund through and he would send me an email with the details, none of which was true. There was no email or refund. So not only does Verizon have the phone I returned but they took the refund too. This is illegal and totally unacceptable!

I am very upset with Verizon at this moment, which is why I am reaching out to the corporate office. I have been a Verizon customer for over 20 years & I have Fios since 2007. I went on a birthday trip this past January 2024 on a cruise to the Caribbean. I called Verizon before I left for my trip asking what I should do so that I would not have a huge phone bill when I got home. I was told that I could pay an additional $ 10.00 a day to have internet, data, & make phone calls. When I got home there was a phone bill of 707.83, I called & was very upset about this bill. I was told several times that there was nothing they could do. I spoke to a supervisor and was told that he was going to take care of this bill. Time went by & I never heard back about. I had to keep calling over & over again asking about this bill. I kept getting the run around over this bill. I am out of contract & I will take my business elsewhere. I dont need to stay with verizon & $ 700.00 is almost half of my paycheck & I can't afford a 700.00 phone bill however Verizon can afford to absorb this cost. This is on verizon and not me because I did my do diligence and called ahead to ask these questions. I was never told I should not make calls in the middle of the Ocean because of the international charges. I am VERY FRUSTRATED with your company & I am writing to voice my disappointment and I WILL BE TAKING ALL OF MY BUSINESS TO ANOTHER CARRIER.

Verizon is a ripoff, racketeering, ponzi scheme, scam. I'm paying out the $#*! and paying for my phone twice! Fees like I've never saw in my life. I was promised so much when in the end I got nothing! I wish I could get out. Maybe a class action suit is needed. I was so taken advantage of.

Horrible internet, slow as hell. Only thing they're good at is cell service they suck at everything else.

When it comes to typing out things I want to share about Verizon, there are actually no real negative thing I want to say. I could sit here and complain that every month my bill is too high. Or I could say the suggestive add-ons could be a little bit better. But instead, the one main concern I've always had and I've never see not one word about it is...

For a gigantic company like Verizon, I would think that there would be some kind of unlimited discount to their valuable customers. I'll use myself as an example...

1. I've been a loyal customer since 2006. That's almost 2 decades (18yrs). Way longer than any of my relationships, and just about half of my lifetime.

2. From starting off with a phone for myself and for my grandmother, I now have one phone for my oldest son, one phone for my youngest son, a phone and a tablet for my grandmother, and for me... I have an iPhone, iWatch, secondary phone (the line used to be used for my oldest sons tablet during COVID), and a new Orbic laptop/tablet.

3. I utilize the combos for streaming sites... Netflix, Paramount +, Disney+, Hulu, Max, Discovery+,
4. I always end up upgrading my devices instead of keeping it, and perchance leave to go to another service company.

It would be nice to get something back for being a customer soon 19 years. Oh, and sometimes the 5G doesn't work for... you know what I mean. Loads for browsers would be slow, or apps won't open.