Verizon

My main cable box went out, was on hold for over an hour. The direction was terrible. Went to the web site which was some help, but terrible. So close to 2 hours, by trial and error, plus google we were functional. We received a call from India and would get a technician to call us, never happened. The TV, internet, and phone are great, way better than Spectrum. But their customer service and technical support -10! NOTE: if you have to change your main box, remember to disconnect the client boxes.

I spend over a $1000/month with Verizon. For this they give me nothing but grief. Customer service is non existent. If there was another choice I would switch immediately. Simply put a horrible, horrible company.

Well first to say been 2 two weeks on service I cannot use cause they lied said phone compatible well it ain't and took my 117. Dollars and been lied to for everyday phone calls that was at least 3 hours long to say we sent refund then next one has no information on refund or my phones class action lawsuit im goin to file to be on just refunds they owe people was on phone with agent and chickens goin nuts in background hung up on me said to bad never ever go to verizon I will be telling everyone I know and social media to cancel it now

I'm spending my evenings with Verizon customer service Support Team for nothing. Talk to 10 agents all of them will give completely different answers. Their agents don't know what they doing. For the same issue I had to repeat myself over and over. They don't have a system where the following agent can pick from the info from the previous conversation. I was on the process to switch from T Mobile but i change my mind. I wish there is 0 star option

I had Verizon for about 3 years. Both my teenager and I had a phone with them. On more than one occasion my bill went through the roof. ($300+) I dealt with it. Sent out the appropriate threats to my teenager regarding data. Then my child support ended. Holy Cow. Things would have to change. I did EXTENSIVE research into the cheapest cellular service that was still a good service to have. I decided on Republic Wireless. I'm not reviewing Republic Wireless so I won't go into detail about that company, but I have had them for 4 years and I am very happy. Until that point, I never knew what cell service really costs. Verizon is laughing all the way to the bank folks.

I live in Washington State. Verizon coverage in rural areas has not improved in 15 years. They are literally doing nothing to fix dropped calls and dead zones in our state. I now work in the city during the week and only have 1 bar of reception, constant dropped calls, can't do business like this. I called customer support and they now want to divert everyone to a text/web support that ends up NOT connecting you with a tech support person, but rather a list of articles you can read about your problem. This company is charging top rates for their service. At this point they are just cruising on their publicity and old network, doing literally nothing to improve service for people in spotty reception areas and they don't even want to talk to you on the phone if you need help. Unless you are stuck with no other options for rural coverage, stay away from Verizon. You will be paying top dollar for mediocre to bad service.

Had nothing but problems from day one, they stole my trade in, never got the full 5 hundred dollars that was owed to me for cancelling my other contract, kept upping my bill, service stinks, and the customer server is even worse, they give you a credit and then the following month they would charge me for it, either my husband or i was on the phone with them at least once a month with no help, id go buy a pre paid monthly month or go without before i go back to verizon

Verizon has the worst customer service I've ever experienced in any company I've dealt with over the last 40 years. Their website is unusable and often is down. Their customer service via phone is terrible. Oftentimes you can't get an actual human on the phone and when you do they are from the Philippines or India. Difficult to understand and they turf you off to someone else where you have to repeat the whole scenario all over again. It's really pathetic that these people are getting paid a salary to do what they're not doing.

Even though they have great cell-phone reception, that is the only good thing. If you ever have a customer service related question you will never get help.

I've been hung up on before by customer service representatives. I have had problems making calls, getting access to receipts, and the employees have never been able to fix a single problem even after spending hours on the phone. I was assigned a special employee to help me directly, who never answered any e-mails or returned calls. It is unfortunate that this is one of the best networks out there, because the employees are a disgrace.

While trying to become a customer of Verizon it took 10 people...yes 10 people... to attempt to resolve an issue, which has NOT been resolved. I was told that it would be resolved in 24 hrs. Yet when I contacted this company 48 hrs. Later, was told 7-10 business days. Very glad that I have dodged this particular bullet and saved myself future interaction with this "service provider".

If anyone reads this...DO NOT use this company. Your time will be wasted without apology, and it will be sweep under a rug as if you were in the wrong to begin with.

I never write reviews… But Verizon offers very poor service and has obliged me to write this. Coverage and speeds and reliability are terrible. And good luck trying to talk to someone to about service problems or email offers after normal business hours. They have cut back their local store hours and live staff that answer calls…So you have to try to resolve everything via text messaging… And even then, the response is fragmented and basically useless. Awful.

Just switched to a new plan with new phones in January to get my bill under 100.00. Wake up this morning to a bill nearly 15.00 more. This is not what I signed in January. My husband called and the non English speaking he spoke with could not help. I'm looking in to Mint Mobile. I got screwed over years ago by AT and T, not Verizon wants to screw over already struggling Americans. Verizon is being a very shady company. Like the others, they will get exactly what they deserve. A company that refuses to work with customers who have been loyal for years, eventually lose their customers. I will not pay another cent to these people. Absolute rip off.

This company is horrible in customer service from the beginning to the end. First, they are extremely expensive. They don't explain much about the terms and conditions of the contract, and when I closed my account, they charge me double early termination fee for phone line and WiFi. I was not aware there are 2 different accounts because it was always only 1 bill. Very insensitive and greedy way to take as much money as possible from all customers no matter what. Very deceptive and sloppy customer service. All the customer service representatives are always argumentative and constantly talking over me. They don't even know how to provide a good service to make customers happy and provide with satisfaction. I'll never go back to this company ever again.

We have been with them for more than a few years now, and from the beginning they've been very misleading about pretty much everything. There are a few good customer service reps when it comes to dealing with them over the phone, but if it's over chat or something like that you're going to have problems. You're really better off going with a different company, I'm no longer under contract so I'm looking for somebody else.

These companies spend thousands of dollars to get you to switch to their network but when you've been with them for 20 years it means nothing. You get a crappy Phone that has been replaced and still doesn't work to our satisfaction they won't trade it in or make it eligible for an upgrade. They can spend thousands of dollars to con people into switching over but can't spend $500 to keep a loyal customer with 7 active lines. After all these years if I could give them a lower than 1 star I would. Very sad that they don't take care of the loyal customers

Worst customer service. Had to call police on tech first time for threatening my wife. Gave it 8 months tried again. Took off work for install they cancelled 1/2 hr before install. Set up next day they blew off this appointment. Worst company ever

Absolutely terrible provider. Was promised rebates, low prices, etc. they found every reason to not honor the rebate and their prices are higher than promised. Good luck contacting someone to actually talk to from customer service. They purposely drop your calls, the automated systems cannot answer your questions and their customer service is horrible! Would NEVER recommend to anyone this provider. Was with ATT for years with zero issues and wonderful customer service. We only switched for the gizmo devices and now we realize we should have stayed with ATT and got apple watches. It would have been cheaper due to all the hidden fees Verizon has!