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I called Verizon today regarding the status of my refund for the return of the phone. The refund was supposed to be $760.65. Not only was I on the phone for over 45 minutes but the person I spoke with lied to me saying he put my refund through and he would send me an email with the details, none of which was true. There was no email or refund. So not only does Verizon have the phone I returned but they took the refund too. This is illegal and totally unacceptable!
Tip for consumers:
I have spent over 6 hours trying to get back money that never should have been taken with no results.
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Hello, managers or Verizon users. I recently had the worst experience of switching to Verizon...
