Veja

At the beginning of the COVID lockdown, in April, I ordered a pair of shoes that didn't fit so I sent them back. I then spent the next six months dealing with their terrible email-only customer service attempting to get my refund. To be fair to them, I didn't have the mail tracking number any more but it seemed ridiculous to me that they had no way of tracking the shoes based on the order number. In the end I didn't get the refund, but my main complaint is how incompetent the customer service was. I had to explain the situation at least five times, and never got to speak to anyone with authority as they don't even have a customer service phone number.

VEJA shoes are very expensive but they are not produced to last. We bought the shoes for my daughter in April 2022 and by December 2022 the sole of the shoe had cracked and water seeped in. My daughter is neither a marathon runner nor a jogger, so the use of the shoes was of the ordinary type (casual walking around) but Veja warranty is for 6 months. These shoes seem to be produced to last the 6-months of warranty. Our recommendation: buy your expensive shoes at the competitors.

The Veja shoes are some of the best footwear I have worn. I took a while for the sneakers to break in and for the leather to soften - but when they do, they are the most comfortable sneakers ever! Give it time to mold to your feet and you'll love it.

After asking to talk to a manager, I received an email that explained that I could return the shoes to the store by shipping them at my own cost. I had to send pictures of the shoes to prove that they were in original condition and send them the tracking number. We promptly received our refund once we shipped the shoes. The resolution was good, it just took a lot more work to get there than it should have.