At the beginning of the COVID lockdown, in April, I ordered a pair of shoes that didn't fit so I sent them back. I then spent the next six months dealing with their terrible email-only customer service attempting to get my refund. To be fair to them, I didn't have the mail tracking number any more but it seemed ridiculous to me that they had no way of tracking the shoes based on the order number. In the end I didn't get the refund, but my main complaint is how incompetent the customer service was. I had to explain the situation at least five times, and never got to speak to anyone with authority as they don't even have a customer service phone number.