Prestige Cruises

We booked a cruise from Australia to New Zealand. As US citizens we needed visas. Prestige Cruises never told us that anyone over 74 must have an extensive (and expensive) medical exam from a doctor selected by Australia. My wife had to travel five hours to get the exam that cost hundreds of dollars and they did not accept any insurance. Very disappointed that they did not tell us about hidden costs. Be careful when booking with Prestige

Do NOT Book with Prestige Cruises.com! They are Horrible!

I had a terrible experience with Prestige Cruises. There are so many hidden charges and misleading information. They initially told me that taxes were included, but later I was charged additionally for them once I received the paperwork. They also promised easy transfers between locations but failed to follow through.

Once you book with an agent, good luck ever reaching them again! You're directed to customer service, where the representatives are incredibly rude and unhelpful. Calls go unanswered, even from supervisors who promise callbacks and never deliver. It's been three weeks, and I still haven't received a response.

Make sure to scrutinize all your documents and confirm every detail before ending any call with them. What is discussed on the phone is often not what is documented, and changes are impossible, no matter how dissatisfied you are.

Beware, your deposit is non-refundable, and this is where they trap you. I'm losing $400 just to avoid this cruise because if there are issues now, imagine what it would be like on the actual cruise!

Read all the reviews. Most customers share similar horror stories, and happy ones are few and far between. I wish I had read the reviews before booking. Do NOT book with Prestige Cruises.com!

Worst travel agency I have ever dealt with. There is no customer service. I have left over 20 messages over the last 2 weeks. You cannot talk to a person, you have to leave a message. Once you book you will be unable to talk to anyone and most of what they promised will not be done. I leave in 4 days for a 10 day cruise/land to Alaska from Vancouver. Worst experience in my life.

I have called 3 times in the last two weeks to book cruises with air to Europe. Always I am given a much higher price than is advertised on their webpage. They show Travelzoo trips including taxes and fees with air included. It is never anywhere near the price shown and they say oh their is a glitch or that must be sold out and we just haven't updated our website. Attached is example of Northern Isles trip, balcony with air $1899.

I just booked a princess cruise from Seattle to Alaska for my family and I find the best price on prestige cruises, it's cost $2000 less for one statement than CostcoTravel.com. But after I booked mine, I googled the ship information and found out that the ship has a technical problem which caused a lot of change in the itinerary but unfortunately it's like a final sale so I can't change or cancel it. I called prestige cruises and Jody answered my phone and let me tell you, she's the best agent I have ever talked to. She understood my concern and feeling and she spent two days contacting Princess cruise and she helped me to change my cruise to another ship. She's a life saver. I recommend this company especially Jody to anyone!

We booked a cruise with them and because of COVID we would like to cancel and get our money back. After several phone calls and attempts to reach them, we have been unable to connect with someone to cancel our trip. The original person we booked with, Stephanie, said she would cancel it when we called two months ago yet it was her last day with the company and no one ever followed through. Over the last two months we have made 8 attempts on different occasions to simply cancel and get our deposit back. If this continues I plan to make a report to the Better Business Bureau as well as local news outlets.

When booking our cruise they stated we would get a free room upgrade. At the time of booking the agent stated we should wait to upgrade until closer to travel date. When I called Prestige they stated that we were already given an upgrade. I told them that the agent just assigned us a room that it wasn't an upgrade. She said the call could be reviewed but seeing as it would take 72 business hours for them to review we would already be on board by that time. So just be careful if they offer you an upgraded room you just might not get it. Spoke with Patrice at 5:15pm Wednesday 1/22/20 after being cut off 3 times.

I booked a cruise in Europe. I had some questions about the final bill and i wanted to change rooms. I called the customer service number and left a message. They were suppose to call me back. This is now day 3 with 3 messages left and still not able to get a response. I just left a 4th message I am going to cancel my trip and rebook elsewhere. I guess they think Im just suppose to wait around all day long until they call me back for multiple days. They are awful. No customer service.

My band initially booked a 2 week stay at the MGM Grand for 2 weeks in August of last year. Complications arrived and our band schedule had to cancel our trip so I called in 5 days prior to the arrival date and asked for a refund. The lady's name was Tracy I believe, she was very kind and polite in assisting me with my refund.
All I said was I need a refund immediately and replied, "Okay, I will get that start for you. Anything else I can do for you?" I replied and said no. After I hung up I realized I forgot to ask her the process of the refund but didn't think it was a big deal.
I waited for months up till December, I STILL did not receive my refund. I called them and realized they FILED FOR BANKRUPTCY!
They jipped me of my money! I spent over $1,200 and now there is no hope getting it back. Don't bother calling there alternative number because they just lay excuses all over you.
People should know by now, by all the negative reviews!

I tried to make a reservation through this website and at the end when I purchased my reservation, the screen said "This reservation is not available." I assumed that my credit card will not get charged for this transaction and made another reservation directly to the hotel website I would like to stay. However, the vegasview.com still charged my credit card 2 hours later and completed the suppose to be "This reservation is not available". So, I end up having 2 reservations at the same hotel. This website is a ripoff. Do not make any reservation through this website!

This site is RIP OFF! BEWARE, i booked a vacation package for my husband and I, we got there to check into our hotel and they told us that the parent company filed bankruptcy and never paid the hotel for our rooms. WE HAD NO PLACE TO STAY! Luckily the MGM was nice enough to give us a suite for the same price we paid these idiots! Complete rip off DO NOT book with them, also all the show tickets are cheaper if you buy them IN Vegas, we purchases tickets from the site as well and they were $40.00 over priced. BEWARE

Yes, I would not recommend this site. First I had to call and argue with with because they did not honor the coupon code I entered, they finally saw their error but said it would be the next billing cycle to get the money back. Then a month before our trip we tried to get different rooms and they wanted to charge $170 for the first room and warned me it might go up as we did the 4 rooms in total. How can that be? But when you look online it's supposed to be $5. Then they are rude on the phone warning you how much more the rates go up as it gets closer to your arrival date. They say they are open 24 hours a day but when you call they pass you all over and you get an answering machine that they never listen to as they never call you back. I will NEVER use this site again. A RIP OFF!

I was actually smart this time ans read the reviews BEFORE I attempted a booking. I was searching for a decent hotel in Las Vegas and came across the Alexis Park Suites on Vegas View. They listed them for $71.00 per night. Not too bad for a suite. I then went DIRECTLY to the hotel's website and low and behold they are only charging $62.10 per night if you have a AAA, AARP or Government issued ID. What a diference this saved me and my family. My recomendation is to AVOID this site and either book with the holte online or call them directly.

Booked a room for 2 nights through Vegas View for $52/night + taxes and fees for a total of $124. Make sure you read all of the small print if you use Vegasview because they include a note that some resorts might charge an additional resort fee. When I checked out I was told I would be charged a $5 resort fee. When I received my invoice via email there was $15/day resort fee + tax for a total of $33.60 in fees and taxes. The $52/night wasn't such a good deal after all fees and taxes were paid.