Prestige Cruises

Prestige Cruises

We just returned from an 18-day cruise-tour-cruise package that included a 3-day cruise from Vancouver to Skagway, a land package that took us from Skagway to Canada via the WP&Y Railroad, thence three nights in the the Yukon Territory. Then a very fine B737 charter flight to Fairbanks, thence Denali. We then rode the Alaska Railroad to Anchorage in 5-star comfort, and the next day rode the Alaska Railroad again to the second cruise in Seward, which took us back to Vancouver. Everything was Holland America "content." (Holland arranged the charter flight and not a third party.)

Prestige apparently put an 11-day cruise-tour package together with a 7-day cruise, and sold it as a single package. In any case, it was a great bargain that I could not match or beat with anyone else. Everything was HAL content.

I was VERY satisfied with the Prestige selling agent, and with Prestige's back office in handling some follow-up issues regarding our medical needs.

I HIGHLY recommend both Holland American and Prestige Cruises!

Steve McEvoy

Booking our trip to Vegas has been a nightmare with this company. A deal came up on their website stating that with booking came 2 show tickets. I even called the customer service rep over the phone before I booked the deal online to confirm that my booking came with the 2 tickets. Now a month later, (4 voicemail messages and 2 emails) I have been informed after I booked our trip that my booking DIDNOT come with the tickets and I paid extra money for the trip expecting the tickets. Of course, I can't get my money back and book with someone else, and they were NOT willing to help me out. SO FRUSTRATING, especially when I talked to one of their members over the phone before I booked and he said I would be getting the show tickets.
AWEFUL CUSTOMER SERVICE! WILL NEVER BOOK WITH THIS COMPANY AGAIN, and I will make sure I let others know of this!