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Andrea N.

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  • 1 Helpful Vote
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Experience: Travel

Member since January 2020

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1 Review by Andrea

When booking our cruise they stated we would get a free room upgrade. At the time of booking the agent stated we should wait to upgrade until closer to travel date. When I called Prestige they stated that we were already given an upgrade. I told them that the agent just assigned us a room that it wasn't an upgrade. She said the call could be reviewed but seeing as it would take 72 business hours for them to review we would already be on board by that time. So just be careful if they offer you an upgraded room you just might not get it. Spoke with Patrice at 5:15pm Wednesday 1/22/20 after being cut off 3 times.

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