Joyce T.

My band initially booked a 2 week stay at the MGM Grand for 2 weeks in August of last year. Complications arrived and our band schedule had to cancel our trip so I called in 5 days prior to the arrival date and asked for a refund. The lady's name was Tracy I believe, she was very kind and polite in assisting me with my refund.
All I said was I need a refund immediately and replied, "Okay, I will get that start for you. Anything else I can do for you?" I replied and said no. After I hung up I realized I forgot to ask her the process of the refund but didn't think it was a big deal.
I waited for months up till December, I STILL did not receive my refund. I called them and realized they FILED FOR BANKRUPTCY!
They jipped me of my money! I spent over $1,200 and now there is no hope getting it back. Don't bother calling there alternative number because they just lay excuses all over you.
People should know by now, by all the negative reviews!