Yes, I would not recommend this site. First I had to call and argue with with because they did not honor the coupon code I entered, they finally saw their error but said it would be the next billing cycle to get the money back. Then a month before our trip we tried to get different rooms and they wanted to charge $170 for the first room and warned me it might go up as we did the 4 rooms in total. How can that be? But when you look online it's supposed to be $5. Then they are rude on the phone warning you how much more the rates go up as it gets closer to your arrival date. They say they are open 24 hours a day but when you call they pass you all over and you get an answering machine that they never listen to as they never call you back. I will NEVER use this site again. A RIP OFF!