Vayama

I booked a flight from Vayama from US-India (Turkish Airlines). It was non-refundable flight worth $845. But due to some reason I had to cancel my flight and now the story starts:-

I called Vayama to ask how much my refund would be. They gave me a classic answer, that they can't give me amount till I cancel it or I can check with Turkish Airlines (TA). After checking with TA, they said I am going to get 20-25% i. E. tax amount as refund but had to cancel with Vayama. So I went ahead and cancelled ticket with Vayama and guess what i got a refund of $3. They further said this is what I am eligible of. After going through receipt I found that Vayama did not give me any break-up of amount on my receipt. After exchanging more than 25 mails and threatning them with complaint, they refunded me $63 and still not giving details of amount on my itinerary.
Vayama have some business ethics. You would not sustain in market with this review and rating.

Bought insurance for cancelling, and after going through a hurricane they never wanted to help to give back money or use credit for future trips. While American Airlines gave us full credit to use it for future trips even though we didn't buy the cancelation fee. They understood the situation and showed empathy. Thank you american airlines, And Im sorry for Vayama, terrible human service. Vayama charged 200$ to cancel our trip too. Terrible.

This vendor does NOT deserve anyone's business! I lost my money, I hope you won't.

The purchase itself was fine. However, I had to cancel my trip. The airline charges $150 cancellation fee, OK fine that's standard. Vayama/Travix charges $100 cancellation fee themselves for "administration costs" - this is an automated website so it is unreasonable to charge such high fees.

The customer representative agreed to reduce their fee by 50% before we went through with the cancellation.

Weeks went by, no refund nor written confirmation. Repeated requests via email to get a written breakdown of the refund was not responded to; they did reply saying they will "honor the agreed arrangement" (without stating the 50% in writing).

After 2+ months, the refund finally comes. BUT, not only did they NOT HONOR the agreement, they actually OVERCHARGED $50+ worth of cancellation fees without any explanation!

Attempts to clarify and work this out with them were unsuccessful.

I booked over 2 month before my trip to Wurope (in March). Easy to book and a good price. 3 weeks before my trip I got constantly emails that my trip date was changed by 1-3 days earlier. I called and got it fixed but I kept getting same message again, 4 times total and I cancelled my flight. Vayama says that its the airline that does it, customer service and sincerity are not there. Its was very stressful and I probably would have gone through the same "change of schedule" when flying back to US. I did not research this company before booking which was my big mistake. I also learned through my research that Kayak advertises Vayama flight through their site.
To book a flight through them is very risky!

Thieves, I was charged for a flight I couldn't take and of course they would credit my account only when I use the account I had to paid fees that was for the amount credit. Legit yes, but a scam since the ticket was e-ticket and charges could have been reversed at any time before my flight. They use the excuse that the changes and fees were out of their hands, but when it was investigated China Airlines never issued a ticket and Vayama collected all the fees. I will never do business with them again and hope others will follow. There is no customer service and if you follow what everyone else is saying on these reviews, stay away from Vayama,

I paid for 2 Business seats and when I showed up at the airport (In India) I was told I only had Economy tickets! The airline couldn't help me because I didn't book the tickets directly with them and they only Vayama could make the changes. When I returned back home and contacted them they returned this email
"
We are very sorry to hear about the problems you encountered during your trip.
We would like to negotiate with the airline on your behalf, but they have indicated that due to privacy laws they cannot allow a travel agent to become involved when dealing with a complaint.
They made the reservation! So both sides are saying they cant help. They basically took over $600.00 from me. DONT Use THEM!

I had some issues initially and if interested it is possible to find in some cache web-sites. However issues have been resolved and since I put previously some personal information into review, I am updating it with this quick note.

After booking 2 separate flights by comparing prices with other possibilities I received e-tickets with a note of these flights do not include luggage. But the ticket price did not have this warning before the purchase. I could not find an apparent fee on UIA WEBSITE which is the airline for these tickets I assumed a price for 1 bag would be like in USA about $25. But I assumed wrong and paid $170 for only 1 bag for these 2 flights which I find outrageous. I paid for the tickets about $325. I asked vayama customer service for a refund. They denied it. So I got ripped off. Luggage fee must be reflected on the advertised ticket price. So watch out for these rip off genarator.

Where to begin? I was charged $900 for tickets that I was told 'weren't actually confirmed' when I arrived at the Kathmandu airport in Nepal. I could see my tickets online, but could not board the plane. Calling many times the following two days, no one would give us a refund or help us. I'm now trying for a full refund and will file a fraud claim with Chase if I have to. I can't imagine worse service- please, please book directly with the companies you see the tickets are through, even if you search through Kayak. It's also good to remember when traveling in countries abroad that small airports often can't help you and their sales teams aren't big enough to do anything, especially last minute. Anyway, worst treatment and travel experience ever.