Vayama

Vayama sucks. Booked flights for two to Amsterdam. Received email saying: "Vayama is processing your booking
Vayama will email your ticket number within one business day.
Vayama will provide customer service for this booking:" Next day received email with subject: RE: KUSW-******* ///Booking Cancelled [#*******]" No explanation, no nothing. Now I have to scramble to find other flights at higher price. Vayama's policy is to charge $300 per ticket for cancellations. I expect the same from them. Vayama, you owe me $600. VAYAMA SUCKS.

I have never written a negative online review in my 27 year old life. I cannot emphasize enough how terrible of a company Vayama is. My wife booked a flight under her maiden name at the time. We had to switch the name to her correct last name sending copies of our marriage license and passport per Vayama rep's request. After a week, I called back and "Karen" which obviously is not her name due to her thick indian accent and apparently the "supervisor", told me that the flight has to be cancelled. I told her that is not the case per the last rep. She then told me to hold on and they would get back with me in an hour. I asked her why I could not get a straight answer and she hung up... like wtf is this boujee s***

I booked a flight and received an email notification a week later that the flight was changed for the next day's flight. No apologies and no follow up from Vayama. I had to call to say that I do not accept the flight change and to change my booking back to the date originally booked. I was told that I will receive a response within 24hrs.
We are now 7 days later and the several occasions I call back I stay on hold for more than 15 minutes with no response on the other hand. It looks like Vayama is a Scam!

The worst customers service ever, I'm done with this website. You don't have the right to talk to a manager when you are not satisfied, all they do in hang up the phone on you. I booked a ticket and by mistake I entered the wrong date so I called to change it knowing that I'm allowed to make changes within 24hrs but I was told that I have to pay $50 to cancel my tickets and buy a new one and thats the only way I can do it. Under the DOT's regulation I do have a right to do it but they refuse to hear it (Under the DOT's regulations, as long as a customer books a non-refundable ticket at least seven days ahead of the scheduled departure, an airline is required to offer one of two options: allow that customer to change or cancel the trip within 24 hours without penalty, or hold that reservation at the current price for.)

Our two sons went to Russia on holiday, (18 yr old and 16) on the way back British airways check in desk would not let the younger one board the plane to come back home unless he had written permission from us to say he could leave Russia to come home. The older one had to leave him with a friend who came to help. He is now stranded there and Vayama could not be contacted to rebook the ticket. When we finally got hold of them they passed the buck to BA, even though we had insurance through Vayama. BA is no help too. Our son is stuck in Russia. For all Vayama and British Airways know or care he is 16 years old and alone.
We contacted the Russian Embassy and they said the reason for the written permission is because of the human trafficking into the UK. They have to safeguard children. WTF, yes just dump him at the airport in Moscow instead.

Booked tickets to Tokyo through them without too much problem, but in retrospect I would have been better off paying a little more for tickets rather than dealing with the long layovers I had. But I used them again to book tickets from Florence to Copenhagen. They charged me for the tickets but never issued them. I contacted them and was told to email my credit card statement to them. Never heard back from them. Tried calling, waited forty minutes to get through, talked to someone for 5 minutes who asked 3 times for my booking number, which I explained 3 times that I didn't have because no tickets were ever issued, then she hung up on me. Called again, got a different person who asked for a booking number then hung up on me when I couldn't provide one. Gave up and filed a dispute through my credit card company and let them handle it. I'll never book through Vayama again. You get what you pay for. Except with Vayama, I didn't even get that.

Watch out when they quote you. I am in Canada and they give you a price in Dollars which is the currency we use here.
What they don't tell you that their quotes are in U.S. dollars.
So a ticket that they try and tell you is only $800 dollars is actually over 1000 dollars.
When I tried to contact them they hung up on me.
They do not state that their price is in U.S. dollars. I am in Canada and am looking at other sites that all know that i am in Canada and quote in Canadian dollars.
This is misleading and dishonest.
They won't even consider refunding my money,
Never again
Stephen Depner