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Minnesota
1 review
0 helpful votes
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I'm not happy with my order through you guys. I place a order for next day air@$25-$35 and hoping to get my order before I head out for my vacation on the damn F**Ken 18th of February. I recieved a stupid email saying that I won't get my f**Ken order until the 19th of February. WOW! How the hell am I going to F**Ken get my order if I'm not home. Sorry for all the " F " words I'm just so mad@ the lie and misleading information on the whole process. Thank you for making it easy for me to never order anything online

Date of experience: February 12, 2020
New Jersey
1 review
1 helpful vote
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Ripped in 48hrs
September 18, 2022

They're made like **** ripped I'm not even 3 days... horrible quality. Bought them from vans in the mall

Date of experience: September 18, 2022
GB
1 review
2 helpful votes
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Do not recommend
September 3, 2020

Horrible experience, the amount of time I have lost on the phone trying to get the shoes delivered and the refund sorted. Lacking the words.
Called at least 6 times, being on hold for approx 30 min each time before getting through. Spoke to dimi, tony, sofia, sarah and couple more people, been jumping around just to get my shoes on time, which I had ordered a week before, obvs did not arrive on time (birthday present) instead been told to order them again and as recompensation been offered free express delivery and 20% off of the product, don't have to be a genius to be handling these numbers, however again the partial refund was not correct.
NOT calling a 10th time to ask for a couple pounds but definitely not ordering again. Got to remind them CONSTANTLY what they're ought to do.
Also, would recommend to check your emails since none of the replies to your general email address has ever been received. How do you expect your customers to stay in touch with you and being able to reply/ send your needed documents if your email address is not valid?

Date of experience: September 3, 2020
Texas
1 review
1 helpful vote
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Constant Cancel
October 5, 2021

I order shoes in stock. Days later I get an email it's canceled because it's not in stock. EVERY. SINGLE. TIME. I'm done with Vans.com.

Date of experience: October 5, 2021
North Carolina
2 reviews
23 helpful votes
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Terrible
August 20, 2018

Says 1-3 days shipping but my order hasn't processed yet and it's been two months. I can't even get them on the phone.

Date of experience: August 20, 2018
Texas
1 review
2 helpful votes
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Size
June 11, 2020

It would be nice if the shirts come in all sizes just stop at 2xl and it's not fair to human beings larger than that please take this seriously

Date of experience: June 11, 2020
Ukraine
1 review
1 helpful vote
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Great!
June 16, 2021

Since I skated and knowing that not every shoe is suitable for performing different tricks on it. I can confidently recommend you shoes of this brand. Because the sole does not wear off as in any other brand. Skated for over half a year and I will say it's great!

Date of experience: June 16, 2021
South Carolina
5 reviews
24 helpful votes
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Very quick shipping
September 18, 2017

The most recent order was a pair of vans socks for my boyfriend. My goal was to order them so that they come in time before our one year anniversary in a week. I figured it would take around a week for the shipping, and I was okay with that but THREE days later here they are. I was very surprised with how quick they shipped considering they were coming from the other side of the country. I have also shopped there multiple other times and online, their support team was very helpful, their items are completely true to size and everything is exactly how it looks on line and li everything is exactly how it looks online unlike other websites. Overall, vans it is a great website and I highly recommend using it

Date of experience: September 17, 2017
Pennsylvania
1 review
2 helpful votes
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Never gets old!
February 11, 2019

I have yet to become tired of Vans. I order a new pair of classics every year and love them endlessly. Their products (clothing included) are made properly and made to last wear and tear! I love their shoes and will never dabble in other sneaker brands. Vans are the one for me! Have not yet experienced an issue.

Date of experience: February 11, 2019
Connecticut
6 reviews
24 helpful votes
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Awesome shoes
April 9, 2018

Vans never disappoints. My husband loves their shoes. Order 2 pairs for him. Fast shipping quality product. Never have an issue with workmanship or material.

Date of experience: April 9, 2018
Netherlands
3 reviews
21 helpful votes
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Never gets old
November 14, 2018

It feels like Vans shoes will never go out of fashion. They are super simple yet very aesthetic and suitable for a lot of situations. They are rather expensive but the quality is worth it.

Date of experience: November 12, 2018
California
5 reviews
7 helpful votes
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The best shoes for me
September 20, 2021

Black authentic Vans is my favorite color but I am starting to add some color. Vans are so comfortable and cute. They are not expensive and look really awesome!

Date of experience: September 20, 2021
Florida
3 reviews
1 helpful vote
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Fast delivery
May 26, 2022

Purchases matching shoes for me & my daughter & they were shipped super fast. Quality of shoes were just as good as if I purchased in store

Date of experience: May 26, 2022
California
25 reviews
48 helpful votes
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Vans are classic
September 22, 2015

I've been wearing these since I was a kid. Vans are still great casual shoes. Somehow they've keep up with the times and are still cool.

Date of experience: September 22, 2015
Indiana
3 reviews
0 helpful votes
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Love vans so much they are so cute and go with every outfit. You can wear on clothes. Vans are my all time favorite shoe.

Date of experience: July 11, 2018
Nevada
3 reviews
4 helpful votes
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Love my new jacket! Product arrived sooner than expected, had no issues, and I was really appreciate that.

Date of experience: January 20, 2020

Overview

Vans has a rating of 2.3 stars from 37 reviews, indicating that most customers are generally dissatisfied with their purchases. Vans ranks 120th among Shoes sites.

service
21
value
21
shipping
19
returns
16
quality
21