Bought a large tote 1 yr 3 months ago. Handles coming apart and fraying. Store said they would not replace but I could send it in and get an estimate for my cost to fix. Really!!! The purse is only a year old and was not used everyday. Wrote corporate and they said the same thing. 2 of my friends have the same purse with the same problem. 1 could return since it was under a year. Its obviously a defect in the product , workmanship. Will never buy another Kate spade product.