Vanilla giftReviews 438

Absolutely horrible company! DO NOT PURCHASE A GIFT CARD. Card declined at 5 merchants. Customer advice was to try a different merchant. I requested a dfferent card and was told would be delivered in 7-10 days. NOT! After pressing the issue was told a replacement would arrive by fed ex in 3-5 days however could not send me a tracking number or a confirmation e mail. Customer service claims was a "safety feature" however I called and had a pin established when I activated. Was told when my other card was received and if I encountered issues, to call customer service. Poor company. DO NOT Purchase>

Complete rip-off--do not buy from here---no customer service--they make getting help impossible--hoping you will give up

These people are scammers. I brought a $500.00 card. As soon as i axtivated the card the money vanished. CUSTOMER SERVICE IS A JOKE. THEY WILL NEVER SEND A REPLACEMENT CARD.

I gave this card as a Christmas gift. When he opened it, part of the card number could not be read. I contacted the company and sent them the evidence they requested. After they received it, they sent me a claim number for the "Track a Problem" link. I tracked the progress; it said it would be resolved by 2/13/2024. So I waited. On 2/24/2024, I returned to the site because I still had not received a resolution. It had changed to 6/18/2024. I will never buy another Vanilla Gift Card again.

I've been dealing with this company for over 2 months trying to get the $150.00 my sister tried to send me for Christmas. They had the card locked for no reason, so I could not use it. After I receieved it 2 months after Christmas. I went online to activate it, it told me to call in. I waited on hold for an hour and a half. They "verified security" by asking me where I used the card on a specific date when it did not work. I verified all the other information the gentleman from India refused to accept any other possible verification. Then he insisted on sending me a new card. I new that was it. I was never going to see the money. And I was right. 5-7 business days later, here we are the card never and will never arrive. I tried to explain to my sister, she thinks I did it wrong. Its ridiculous. It should be illegal, but it just implies that it was some how the customers fault they never recieved the money. When the company never intended on the person recieving the money.

We were given 2 Vanilla Gift Cards as a present. On trying to use the cards we found that they did not work in most shops and it was impossible to find out how much was left on the card. The terms and conditions applying to the cards would need an experienced lawyer to understand them. They also charge a maintenance fee on the cards. I would advise anyone thinking of purchasing these cards as a gift to think twice and stay well clear.

Got for Christmas...tried to use 3 different places...different amounts.no go...tried logging in web site.big joke kept saying system error. Called number on back of card.1st time got put on hold then dropped. Second time.guy wanted to much info.address birthdate email.I refuse to give it.got hung up on.after 40 minute wait.called back same thing...lady wanted to verify me with all my info...when I refused and said I wanted to check balance.didn't want to give my info.put on hold I finally hung up.

SCAM! The card is accepted almost nowhere. When it is inevitably declined it locks up.

You are then left with trying to contact customer support which is an endless loop. DO NOT BUY.

A CLASS ACTION LAWSUIT WAS FILED LAST MONTH AGAINST THESE SCAMMERS.

I purchased a $500 gift card for a Christmas present. After I activated it with the purchase, it had a zero balance shortly thereafter. Someone had the card and pin number and used it to make a $500 purchase at Target. It wasn't me. I filed a dispute and they rejected it and said the card was present. It was not.
They do not back there product and they could care less if you were ripped off. I'm out $500. They are horrible to work with and I will never use the Vanilla gift card again. I SUGGEST EVERYONE DO THE SAME!

My wife and I received a gift card for Christmas sent by my aunt. When we opened the card up it was missing the last four numbers on the front of the card as well as no cvv code on the back. My wife called to get a replacement card and had to deal with a rude cs agent. So I called today to see where the replacement card was and was told that because there were 2 claims against the card, I needed to send the receipt along with the card and a copy of my drivers license to get the replacement. First problem being I am not sending a copy of my drivers license to anyone ( identity theft). Second my aunt is 78 and pays cash for everything and did not keep the receipt. So after going back and forth with the gentleman I spoke with, it was really clear that my wife and I will not see any of this money. I will tell everyone I know that this company is a scam and to stay away from them.

We received a $200 gift card as a wedding gift. I called customer service and emailed them pictures of the card. Of course, it was a gift and there is no receipt. However, the representative on the phone told me that they could see that the card has $200 on it and has not yet been used. Our card does not work in store either so there is no way to bypass the lack of CVV code. This is so frustrating. I would stay far away from them. They told me to contact the store where it was purchased from for a receipt. However, this was a gift, that was sent to us via FedEx. We do not live near the store. This is absurd. I would stay away from these cards! Not attaching photos, because what's the point? I e-mailed them everything already and the rep on the phone said they could fix it for us even without the receipt given the situation. No, they refused to help.

It has been over a month trying to get my gift card activated correctly sent all the required documents and was told that it would be fixed. 15 days later checked it was not fixed called again. They asked us submit the same information did it and got a confirmation email again from the website stating that my documents were submitted again on February 3 over a month later and they said they would prioritize my case was emailed on the eighth that they need a correct instant number called the number just to have a customer service agent tell me it's going to take another 2 business days, this is ridiculous. I'm just trying to access my funds.

Do not waste your money. Bought a gift card as a Christmas bonus, sent it over and it won't work, the linked site has an error message. There's no chat or email support so I called the 833 number on their site and they DO NOT have representatives, only automated options, took a shot and pressed 0, it said "good bye" and hung up on me. Tried again, no option for actual help. Filed a dispute with Paypal.

It don't wanna let me buy anything on line. Just a rip off... scammers... DO NOT BUY IT... there is no one to talk too... just a recording... fake

This was the worst experience of customer service I have ever encountered. Purchased a $50 gift card for a friend. When he tried to use it, a message that a hold had been out on the card. No reason given only that it was compromised. How or why? Called customer service took well over an hour and very angry. First they said it would take a couple of days to issue a new card for recipient to receive a new card. Why? Just send a new card cancel the other. Refund will take even longer.
Just a bad idea to buy these cards.