Vanilla giftReviews 438

I have tried several times and days to obtain my balance and the systems says try at a later date. I appreciate if someone would look into this problem and correct the problem. Thank you.

ZERO customer service. Only a recoded line that activates the card, tells the balance, or lists commonly (definitely not EVERY) asked questions. Cannot transfer funds into bank or phone app. Cannot get cash. It's useless.

Bought a 200$ vanilla card because I am going on vacation and wanted to order some clothes, tried to use the card as soon as I got home and it didn't work. Read on the card if can take 24 hours to activate so I waited and tried again two days later, still no luck. Called the help service I got no help for about 3 days finally got a hold of someone and was told the card had no money when I never spent anything on it. The purchases were made over a month before I purchased the card and will probably never get my money back. Never buy pre paid cards!

I bought a defective card that wouldn't scan. It's been several weeks of phone calls and emails to no avail. They are holding $200 of my money. They don't respond to my emails, and the customer service from overseas does everything they can to delay. I don't know what recourse I have. I would spend more money on a lawyer than what they owe...

I bought a 150$ vanilla card from walmart and they told me it is already active. I sent it to my friend and when he wanted to use it, it wasn't active. I contacted the Vanilla customer service more that 10 times. They asked me a lot of documents and I sent all of them. They told me we will back to you in 10 business days. But after 40 days, they didn't call me or active my card.

GOOD LUCK TRYING TO GET THIS CARD ACTIVATED IT'S A PAIN IN THE A$$.
IF YOU CALL ANY OF THEIR PHONE NUMBERS THEY WILL NEVER ANSWER THE PHONE.
YOU WILL HEAR "ALL OF OUR SERVICE REPS ARE CURRENTLY HELPING OTHERS"
THEY NEVER WILL ANSWER YOUR CALL.
STAY AWAY FROM THIS CARD!

OOhhh you don't even know how much I have tried and tried to get a real person on the phone.
I am talking hours being put on hold. I have yet to get to speak to someone even
As I am writing this. It's a joke.
Here is my # *******376 I would appreciate a call back damnit.
My Vanilla gift card /mastercard has the wrong spelling of my name and when I try to
Enter the card # and exp date and CVC# it says invalid #. So I get nowhere but put on hold. And
Nobody gets on the line. Do something about this! Where in hell is the customer service with this company.
My next email goes to the Better business Bureau. I have had it!

1/10 they won't answer the phone i will never be getting a vanilla gift card again.I've got robbed..

I was given a vanilla gift as a Christmas gift, it was missing two of the 16 numbers, contacted vanilla gift on February 16,2023, sent them info, then had to send info again two weeks later, never heard nothing, called April 3, they said would be an update in 48 hours,Called April 7, told once again there would be an update in 48 hours, called again April 13, told once again there would be a update in 48 hours, this is a terrible company, they sell gifts card that don't work and they won't resolve the issue, I would advise you to avoid anything by this terrible company, it s gotta be against the law the way they operate! I can't believe Visa would let them do these terrible things!

On the whole internet it appears that the funnel money through PayPal accounts when you check your balance at vanilla gift cards site then the attempt to capture your personal data through another separate account when you report the fraudulent actions

The website says that there is an error with the system when trying to check the balance, and calling to check the balance of the card says that the information in front of me is inncorect.
We are trying to contact a representative and been in the call for 30mins as of now, and it keeps saying all the representatives are busy with only one song playing on loop... I do not recommend buying this as a gift for anyone or for any reason at all, unless you want that person to suffer through trying to get the cards to work.
Also, the card I have has already spent $5 on it, just to get it to ship to me and won't work anymore.

Purchased a $500 Vanilla Card from CVS on January 11 only to find out the card will not work. Called Vanilla and they say it's a problem with CVS (The merchant). Went directly to CVS to talk with a manager, who was extremely rude, and said it's not their problem but a problem with Vanilla. I called Vanilla customer service while at CVS and the manager refused to even talk to them once I had them on the phone (each time waiting at least AN HOUR or MORE to speak to someone.) First customer service then the "Escalation Dept." in which each time I seem to get a different answer and always told the same thing. We need to send this to our "BackTeam" and we will have a response within 24-48 hours. I've never received a follow up from Vanilla. I've sent all of the documentation they have asked for (receipt, drivers license, copy of the card). Three months in and I still have nothing to show for the $500 plus fee I spent. I will never purchase another Vanilla Gift card or another card from CVS in Frankfort, IN These two companies appear to be in this scam together.

I received a gift card for xmas that was compromised before I even opened the sealed packaging (The money was already spent). It took 4 months for the company to investigate and provide a replacement card. The replacement card was received and found to be invalid and could not be used. So far I spend hours on the phone waiting for a representative to accept my call. (No response). What an embarrassment to the one that purchased the card as a gift. What a hassle for the recipient.

My friend bought me a card for a gift and after a few purchases someone bought the very last amount in my balance on a dog coat! Customer service said it would be investigated in 90 days and amount credited. Called several times and referred to someone else. Website is impossible to check balance now….won't let me. Save your money. Get a restaurant gift card Mo one can hack into or use for anything else. Susan

I was given a $500 gift card and when it couldn't be activated, I had to jump through hoops to obtain a receipt from the Dollar General where it was purchased.
Once I had the receipt, I emailed the receipt along with other requested items to the email That I was given by the gift card company. It has been 6 weeks and the issue has not yet been resolved.
The customer service is no more than music on hold and after 40 to 50 minutes you get a person who reads from a scripted dialogue and no satisfaction whatsoever.
I would highly recommend not purchasing these gift cards.
If I do not get my $500 soon, I will be reporting them to the better business bureau for stealing my money.

I make purchase for 1 item that it cost 80 and I bought a card for 200 and now my balance is 0 wtfnn

After waiting 30 minutes waiting for customer service, the person put me on hold three times so she can talk to her supervisor. Then she said that the card would have to be replaced. Then she put me on hold for the fourth time, then hung up. I do not recommend the Vanilla Card. I had to get 3 different cards replaced at least twice. Bad customer support, they are hard to understand and are not U.S. based.

Could not use the thing and when trying to call customer service number they never answer un$#*!enbeileveable

My opening statement or review is I hope my sister who sent me the VANILLA GIFT CARD - Debit VISA; I received a GIFT CARD that I cannot at Any time check the balance, call for assistance using the card CUSTOMER SERVICE phone number ( when called it is not a working number) if you call the Vanilla card customer service number (*******376) you will get someone on line trying to sale you a lot of services that you do not need. YOU WILL NEVER reach a customer service representative to find out WHY YOU CANNOT check your balance or to assist with getting your Vanella Visa Gift Debit Card activated.

My rating on this GIFT CARD - ZERO + + +.