Vacasa

We arrived at the rental property to find that the fireplace, hot tub, outside lights around deck, and master toilet had a leak. Called to report and they sent someone out the next day. The only thing fixed was the leaking toilet. The man who came to follow up on the service called and told my husband no one could fix the hot tub until till after the weekend, the day we head home. We have talked to 3 different supervisors with Vacasa and nothing seems to get resolved. We have been now not getting answers for over 24 hours. It's super frustrating because this is our first time renting a house instead of staying in a hotel because of the amenities a house offers. Frustrated and want to speak to someone above the supervisors to get these items resolved or moved to a new rental which is what the first supervisor told us. I feel bad for the owners of this home as they probably have no idea the company representing them isn't accommodating the customers.

I checked into one of their properties today and it was absolutely disgusting! Bugs and stains all in the floor. Mold looking stain is in the ceilings. They refused to do anything, and I don't even want to sit down in here, let alone sleep! I see these reviews now, and I absolutely agree. The listing was misleading on location. I have reported them to BBB and will not stop letting people know never to use this company ever again! Buyer beware!

My experience with Vacasa is that they are an extremely unethical and predatory business. In addition to the class action lawsuit that homeowners took against them, they have been taking advantage of customers during the pandemic. They cancelled a reservation I had with them but will not refund the money and will only give a future stay credit. They knew at the time of my booking that they would have cancel on me due to a municipal order prohibiting short term rentals, but proceeded with the booking so they could secure my money before cancelling. This is predatory business behavior and it's inexcusable to take advantage of customers in the midst of a pandemic. Anyone considering booking with Vacasa should reconsider, they really are a terrible, unethical company that only cares about their bottom line.

This is the worst company I have ever had the displeasure of doing business with. Zero integrity and zero accountability. They are nothing but lying thieves all the way up the chain. If you are looking for a management company, do not consider Vacasa an option. They cost us thousands of dollars in damage and nobody there cares! RUN in the other direction or you will be so sorry!

My family stayed at a Vacasa rental in Corpus Christi Texas in May of 2023 and had some some minor complaints about lack of amenities (toilet paper was nonexistent when we arrived) and a dangerous situation where there was a 1" difference between the entry from the garage to the house which caused a trip hazard as it wasn't immediately noticeable until you tripped or stubbed your toe on it. I left an honest review on their website about our experience and now that property, which had several reviews when we booked, now has no reviews shown and is listed as "new" on their site with no reviews yet. They did not just not post my review, they deleted the others and falsely listed it as a new rental property.

Cabin was inaccessible for parking, even after calling to verify. (had an elderly person with us that uses a cane. Had to walk down a set of steps - that the rails on the side fell over and then walk thru unlighted woods (not a path) to get to it. Customer service was awful. Started talking to them at 4 pm - was told someone would get back with us in 1 hour - to see about moving us to another cabin, no response. Called back - same response and same no contact. Did this until 8 pm and we finally had to leave. Received an email at 1:30 am stating that a full refund would be given. 2 weeks later - call them and someone says they will issue the credit. Then they only give a part of the credit due. Disputing charges with credit card company now for the balance. VRBO - could never get thru on the phone. Message said "high call volume" - call back another day.

Traveled 1500 miles to a (paid for) rental home only to find a swamp in the pool and the listing terminated by the company! Imagine trying to find another place after driving 20 hours in 95 degree temps. Was given the run around for 4.5 hours as I sat in my car that heated to a scorching 98! Quickly got on Airbnb and found a place in less than 20 minutes! How easy will my refund be refunded by Vacasa? Not holding my breathe! Scam or not, don't risk it and go through what I did! I will never book with anyone other than Airbnb in the future!

They will rent out your property for very little money per night but then charge outrageous fees. One unit I had was $147 in cleaning fees, $33 booking fee and a $15 waiver fee and $58 rental fee. I received $38 - they received the rest. I made hardly any money. Please find another reputable LOCAL company to run your nightly rental. I switched and my income has seriously tripled or more.

Girls getaway turns into roach motel!

Several roaches in condo no help getting them under control. Had to purchase our own roach spray to help control the bugs. Dishwasher was left with dry dishes, bugs were in dishwasher as well. Very disappointing situation and will never recommend this company for future stays.

Be careful when employing this company for short term rentals.
I used them for my house for over a year and ended up with few one star reviews from my guests complaining of total lack of response from Vacasa when they had a problem. After termination they kept my deposit allocated to cover unexpected expenses. They returned only portion of it after I demanded this return.They did not respond to my inquiry why only part was returned.They did not credit me with unused linen subscription.I was totally ignored! Just like my quest.

After having our reservation for a 5 bedroom house cancelled due to the owner deciding they no longer wanted to rent their property through Vacasa, our family ended up having to be separated in 2 condos. When the reservation was made it was a noted requirement that it had to be handicap accessible. Had I not brought my rails and shower seat from home it would have been impossible for me to safely use the bathroom or get a shower.

This review is strictly on Vacasa, the property it self was nicely decorated and was very well maintained.

Our management company was bought out by Vacasa. We never had an issue renting our beautiful Florida home until Vacasa took over. They assured me the transition would be seamless, but they didn't follow up on anything. They did not ensure the garbage was taken out. Our pool was solid green and they never noticed. I would feel terrible if someone rented our home and walked into heaping garbage cans, green pool, and linens tossed in the closet. I would NOT recommend you trust your home with Vacasa. Even after I pointed things out and they apologized, nothing improved. I had to hire a local company to double check on everything to insure it's right so guests wouldn't arrive disappointed.

Our son went out into the surf to rescue someone Friday afternoon, and it took a while for Hatteras Island Rescue to get there. After being in the water close to 45 minutes with this other guy, our son was pretty shaken up that afternoon. I asked if we could get a late checkout Saturday morning since Friday afternoon was awful- even an hour later would have helped. I was told no outright.

Two accommodations this management team provided me one had no electricity and the other had black mold. This took place in Playa Del Carmén Mexico on our family vacation. Nothing was ever done. I urge you to check management team that mentions. VACASA to avoid booking with them at all means necessary. This statement is provided by a military family on vacation from the United States of America. The worst experience I ever encountered. They managed many of properties. Google them a you will see several customers complaints with a rating of 1.5 which is not justifiable. AVOID VACASA Oh a first accommodation was five star with no electricity day after check in second accommodation was one star black mold present with strong musky smell.

I will not ever book again with Vacasa, there is a complete lack of responsiveness. We needed to change dates 5 on this in advance and the dates were available. It took me a week to get them to respond and it was still available. I answered the verification question they asked via email within minutes, and then again no response until they emailed and said sorry now the house is booked. Glad we found out how bad they are before we arrived at the house. We are well within the cancellation period, but I am sure that will take weeks to get a response on.

We recently stayed in a Vacasa rental house on a sea island in South Carolina. When the vacation was over Vacasa emailed to ask for feedback and reviews of our stay. They first ask, "What did you like about the rental?" On the next page they ask, "What can we improve at this rental?" They only publish the positive comments from the first question in the listing. We had plenty of complaints including a broken mattress held up by a bed pillow, old, dirty, torn and very uncomfortable furniture, and water leaking from the ceiling. If the price were reasonable we would have overlooked these things but for what we paid it should have been perfect. Be wary.

Vacasa's sales consultant gave us bad information about the cancellation fee. $531 was charged for a booking fee and they would not allow us to credit that to another property. DO NOT USE this service in anyway. They are awful to work with. I did not even want to give them one star...
Michelle Marchesani

Be warned. Unless you purchase the ridiculously high-priced trip insurance, you can make NO changes AT ALL to your reservation (even for medical reasons) without losing HALF of the total price of your trip. I will be leaving negative reviews on every site that I can find to warn people of this. They should not be allowed to "manage" vacation rentals. All they are doing is stealing from people using loopholes in their "vacation agreement."

I'm not surprised to see a one star rating here for this company. They are truly a disaster. Plus, they charge exorbitant amounts of money in fees to both the owner and the tenants! Unacceptable considering they don't do much to justify these high fees. We will be giving our "notice" and will find a property manager to handle rentals from now on. Nothing but a headache dealing with this incompetent company from Day 1.