Ordered a package that would take a week or so to get to my house. Delivery status updated to 30 minutes from my house. Turns out they sent it back half way across the states to NY? If you were 30 minutes from me why send it back the same day and not deliver!
I hate to leave a horrible review, but the usps sucks! Things are never on time, and too many wrong mail, and package deliveries. Once a month there's an error so just think how many more there are. My mail usually comes around 10:30 a.m., and knowing that helps plan trips, and etc., but every time I am waiting on item either the item comes around 8, or the postal worker is to lazy to deliver. UGH!
Tracking my envelope delivery which is 7hrs away. Today is day 5 and still no envelope. USPS is just getting worse, increases with declining performance. Go with other delivery solutions if you want something on time; UPS, FedEx, etc...
My mother lost her green card because of their mistake. I have a letter from USPS accepting the error on their part. The green card was not delivered to the valid forwarding address on file. They wont even refund the cost even though all evidence was sent to them. I do not know how this can be resolved as the customer service is terrible with them.
Usually when I track a package, I'll see "your package is out for delivery" and "will be delivered by 8 pm". Today I tracked and saw, "Your package is out for delivery, expect delivery between 11:30 am and 12:30 pm". Great! I thought, this is new, never say that before! Then at 1 pm it updated to, "expect delivery between 1:30 pm and 2:30 pm". You an see where this is going. It never comes when they say t will, so the "expect" time just gets moved up. Presently, it will arrive: "BY MIDNIGHT"! Who the heck delivers mail at midnight or is up to receive it? Totally nuts and unhelpful.
I'm frustrated, really the service is terrible. No solution, they lost very important immigration documents and the only thing they sent was an apology letter, it seems to me a low and very bad service and I paid extra money I for insurance and priority server I lost $650 they don't refund me nothing
I got a message saying I my shipping address was incomplete? I know that's a lie, I just orders 4 other things from Amazon and got all of them! Please I'd like my blanket which is for a little kids Xmas
Usps has been a disgrace for a long long time. If u ran ur business like they do you'd of been history a long time ago. Whenever I see something is coming usps I HATE it. I know it will be late at best. Lots of stuff lost and even more destroyed by folding to bits including photos. They are crap. Should be dissolved and forgotten like a bad dream.
Email confirmation mail would be stopped for a short period yet it was still delivered. Called Virginia Beach post office and was promised a response which never came and also my survey never responded to.
Bad service, they didn't deliver my priority mail on time(Business hours). It was an exam very important to me. The delivery was supposed to be Friday until 6pm. They attempted to deliver on Saturday and nobody is there.
If you can't do your job then quit, and let Amazon do it. Your wasting a lot of people's time, and patience. Delays for 8 months are you kidding me? Completely unacceptable when it's people's medication. I cannot believe how much better the mail services used to be. This is 2024, things are supposed to be better by now. The Supreme Court is getting involved makes me laugh. Can't wait till your contract is canceled, should be soon with how your running your business in to the ground.
Priority mail sent on 5/6/2021 and arrived at destination city 2 days later bit now it seems to be stuck in a distribution facility where it's been for the last 10 days. Claims filed and no response provided.
Will NEVER use USPS again. They have become the Walmart of shipping.
Service online is horrible, first wait 45 mins to get information about click-&-ship after all the wait, the agent that answered has no idea! This is the second time i call and first was not good either. I need a job and i would make 100 times better... not be informed and dont give a solution is the worse. So disappointed, B. Franklin would be shame of this institution.
1/13/2022
I live at the Y. W. C. A Downtown Columbus Ohio. I tracked a Gift card that was sent to me for Christmas. It was sent to the correct address but I never received the gift card. Meaning the mail man/woman put it in the wrong mail box or took it for themselves. The Gift Card was spent. I am beyond livid! Then again maybe someone needed it more than I. I pray that the Lord's Will be done concerning this matter.
Saddened but WILL get over all,
Kimberly Chandler
The postal service is an at all time substandard level. They can't deliver a package correctly if it was tattooed on their foreheads! What's worse is they don't even pick up the phone! Omg I'd give a zero if I could! EPIC FAILURE!
They might be one click better than fedex, but they are still horrible. Paid for priority shipping on an item, came 3 days later than it was supposed to! What's the point of paying for priority shipping if it's not a priority?
First time in fifty years completely not satisfied with postal service.She Opened my storm door letting my chihuahua out and he nipped her! Tiny bruise. I picked my dog up and me and my dog nearly got pepper sprayed! Then they refused to deliver my mail! Animal control came to my house and I had to prove my dog had his shots! I had to get a mailbox along the road! Several packages were not sent to my mailbox they were kept at post office with no notices. When I have to get stamps there they don't even give me choices of stamps! Not good service!
I packaged some expensive ear buds to be shipped by USPS. The clerk said he would tape the box shut for me and the tracking number issued showed that it never left the original location. The package somehow got lost. I wasn't offered insurance and I didn't ask for any. USPS said my loss!
They are the worst. They steal and nothing gets delivered by them. Their customer care people hang up if you want to file a complaint and ask for claim. Too arrogant when you go to post office to get information too. They should be shut down, for good!
I am waiting for my shipment since 3 weeks and it Departed from Dallas and after 10 days i get a notification it has departed from New york. I seriously want to know where is my parcel and when it will reach its final destination. On top there is no proper channel to speak to a customer care live. Its the worst service ever and i'm hoping to really have my parcel?
Overview
US Postal Service has a rating of 1.4 stars from 892 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with US Postal Service most frequently mention post office, customer service and priority mail. US Postal Service ranks 391st among Shipping sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members