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US Postal Service

How would you rate US Postal Service?
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New York
1 review
0 helpful votes
Follow Kateryna Y.
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Everything is broken!
March 20, 2021

Photo... that's enough. That comes! Terrible! It was a gift for my daughter! What's happening? It should not be! I pay money for shipping!

Date of experience: March 20, 2021
Australia
1 review
0 helpful votes
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Extremely slow delivery
October 15, 2020

Extremely slow delivery with no explanation of why. Took almost 1 month for a package to arrive, while my other package arrived in 2 weeks

Date of experience: October 15, 2020
Oklahoma
1 review
4 helpful votes
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Short of manpower, long waiting always, not friendly, not polite. CEO should visit their stores often and will discover what the problems are.

Date of experience: May 23, 2017
Missouri
46 reviews
94 helpful votes
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This site is very easy to understand, all actions are visible, checking tracking numbers is the easier part. I would recommend it.

Date of experience: February 2, 2014
Georgia
1 review
2 helpful votes
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Never on time!
December 6, 2021

There is no longer overnite or 2 day service. I've paid several times for both and regular mail delivery is the same.

Date of experience: December 6, 2021
Virginia
1 review
0 helpful votes
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Hiring Process
February 20, 2021

On 10/10/20, I decided to fill out an application for the USPS. So I did and I pass the assessment with a 91. It took the HR representatives a month later to send me the necessary emails that I needed to fill out my paperwork for background check. Then, it took them another month to send me an email, telling me when and where to come fill out more paperwork and to have my fingerprints taken. When I was finished the lady told me to look for an email for my Orientation.

After, I did all this I did not received an email for my Orientation, even though I passed the assignment, and went to my appointment. I sent email after email asking about my Orientation date, but my emails was ignored. Instead, this is what was sent to me from an HR.

Because your background results came on 12/30/2020 and our last date of hired for Peak was 12/19/20, we won't be able to hire you for this position. You are welcome to apply for any other position in our website that are open now.

Respectfully,

Eliezer Rivera Mangual

HR Generalist (Principal)

1801 Brook Rd, Richmond, VA *******

Office *******096

Fax *******266

Good Afternoon Sophia,

Date of experience: February 20, 2021
Texas
3 reviews
3 helpful votes
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2 days from California to New York. And 11 days somewhere in Local post office. It's how my package travels. Still waiting.

Date of experience: June 25, 2019
Alabama
1 review
0 helpful votes
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It seems like every USPS package coming to me that passes through Nashville gets delayed there. I'm going to have to start doing business with companies that only ship with UPS.

Date of experience: April 28, 2023
Alabama
2 reviews
8 helpful votes
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Spend exorbitant prices shipping a package and the great workers (HAHAHA) at the postal service completely trashed the box - they opened the back, tore the cardboard, ripped it open, got it wet, broke the glass inside, bent and twisted the contents, then hand printed the address on a flap --- what's that about? ---- all this on a box that had FOUR FRAGILE stickers on it. They are thieves and inferior workers - that's who's handling these packages and they're charging big bucks to mail items - my package cost $36.75 to ship and I'm furious! Why should I pay postage for a complete travesty by paying all this money for the terrible treatment this package received? I'd like to put one of the postal workers in a box and ship him - he'd be in for a surprise -- what was left of him on arrival! I asked the PO for my shipping costs back because of what they did - instead they sent me $50.00 check for insured portion only. USPS IS COMPLETELY INCOMPETENT - WORKERS WHO DON'T CARE - NO WONDER THEY ARE ALWAYS ON VERGE OF BANKRUPTCY. I'D BE HAPPY FOR THEM TO CLOSE - FIND SOMEONE WHO CAN DO QUALITY WORK - THEY CAN'T EVEN SPELL QUALITY!

+7
Date of experience: July 27, 2020
California
1 review
2 helpful votes
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ACTUALLY SO bad. Like U had ONE SINGLE JOB to drive by my house and PICK UP ONE LITTLE BOX and yet cant do it. And the audacity to LIE to me and SAY U PCIEKD IT UP IS SO DISGUSTING LIKE i trusted u with my whole life REMOVE YOUR ENTIRE COMPANY AND PICK UP SERVICE IT'S SO $#*! I SCHEDULED MY PICK UOP TWICE AND NEITHER TIME WORKED $#*! YOU YOUREW ACTUALLY SO $#*!ING DOG$#*! AT WHAT YOU DO. JUST SHUT DOWN I HOPE YOU ROT IN HELL AND GO BANKRUPT

Date of experience: August 13, 2023
Minnesota
2 reviews
5 helpful votes
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USPS lost package again
January 19, 2017

I ordered 3 separate orders from China, they all arrived surprisingly in Chicago the same day and same time considering they were orderd on separate dates. Then the next day they all were processed through the hub. The very next day only 2 of my packages arrived to my house of course. They all left Chicago and 2 went to the Saint Paul hub and then to my house. So what happened to the 3 package. LT*******CN Is the tracker number. Calling usps does nothing and they tell me package is on its way. It's been 4 days now since it left Chicago and should have scanned in somewhere. It is so frustrating to deal with this crap and trust me, the usps does not want to help find the package in any way. It's hard enough to get your international package to reach the USA, but when it does arrive it gets handed over to the usps, and then to get lost here at home. By the way this is the 4th package to go missing scince Christmas. When I called to find out where it was going after it left Chicago they won't tell you. There should be a reference number of what truck it was on and where it was headed so I could call the next hub. But no they won't tell you that. Let me guess, your employee stole it or you smashed it. Come on guys

Date of experience: January 19, 2017
Georgia
1 review
0 helpful votes
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Shipper Beeare! Don't ship with USPS!
April 27, 2022

I mailed a large box from GA to CO on 5/7/22. Three weeks later it still hasn't been delivered or found! I shipped it ground $108 & unfortunately without insurance but none of that would have matter, it still would have been lost! I've gotten emails & phone calls pretty much saying they're "looking" for it. It has only one scan in the system & it says it's still near my local post office! Why wouldn't they scan a box sotting around waiting for a space on the rented Fed Ex planes just to let everyone know it's still alive? Probably because that makes too much sense. How can a package get lost from the post office to the distribution center a few miles away? I'd like to say this is my first nightmare experience with USPS but it's probably #10! Stupid me keeps going back to this incompetent organization! But I can guarantee you it will be my last! I don't care if it cost twice as much shipping it with someone else, I will NEVER SHIP A PACKAGE WITH USPS! After 250 yrs being in business they STILL SUCK! Give the government control of ANYTHING & they will DESTROY it! STAY AWAY, spend the extra money for peace of mind!

Date of experience: April 27, 2022
Kentucky
1 review
0 helpful votes
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If I could give ZERO stars I would!
Ordered some DND Dice for my husband as a stocking stuffer. They were delivered by USPS, didn't think there would be any issues but then again, I don't usually have any packages delivered by them. The package was delivered 4 days after ordering, (which is impressive IMO considering so many other individuals have yet to receive their packages). My package was delivered "in/at mailbox." When checking my mail, my package was not there. Living at a apartment complex, I came to the conclusion that the delivery driver can't read numbers correctly and stuck my package in the wrong mailbox, now one of my neighbors currently has my husband's Christmas gift and at no point do I see them doing the generous thing and knocking on my door to hand them over. Contacted the Company I ordered the dice through and they can't give me a replacement, or money back because USPS considers the package delivered. Now I'm SOL! Thanks USPS -- glad I didn't order the most expensive set of dice.
** Decided to lookup the reviews for USPS. After reading a dozen reviews this all makes perfect fukn sense, good job!

Date of experience: December 20, 2021
Hawaii
1 review
3 helpful votes
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Worst Customer Service
October 25, 2017

These people that work for this government agency just don't care about customer service. They are rude to people.

Date of experience: October 25, 2017
Colorado
5 reviews
5 helpful votes
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What can I say? USPS is a rock. They're always their, perfect tracking, on-time delivery, and reasonable prices. I hope they are always there for us.

Date of experience: April 29, 2018
Georgia
1 review
1 helpful vote
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I literally watched the USPS employee throw my package causing damage to the outer part of the package DESPITE 3 seperate fragile labels. What the actual h*ll is wrong with this workers?

Date of experience: February 11, 2023
California
1 review
0 helpful votes
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Ex employee
February 26, 2024

Do not work for USPS. The bad customer service comes from bad management. The supervisors get a free pass and sleep around with employees.

Date of experience: February 26, 2024
Ohio
2 reviews
2 helpful votes
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Incompetent is an understatement
August 24, 2022

USPS has got to the most inept company there is. I sent my very important medical records to a major hospital in Maryland by way of priority mail express because I really needed to get them there and they were supposed to be delivered next day. We're multiple days out and they still are not delivered but through tracking I've got to watch them being bounced all over Maryland and going pretty much everywhere except where they're supposed to go. First they were rerouted to Linthicum Heights MD, then to Rockville MD, and then to Gaithersburg MD. I have no clue where they're at currently. If I wanted them to take several days to arrive I would have sent them through the standard $#*!ty USPS mail and not spent over $26 to overnight an envelope weighing only 4 ounces. I've never delivered mail or been to Bethesda MD but through simple gps I'm pretty damned sure I could very quickly find the National Institute of Health in Bethesda MD. It's a very large and major medical research facility that is very well known nationally so it's not like it's some tiny hole in the wall clinic out in the middle of nowhere. I know that privatizing the US mail system has been discussed many times before and perhaps we need to make that happen. No private company would tolerate the waste, inefficiency, and incompetence that is so routinely displayed by the USPS.

Date of experience: August 24, 2022
Indiana
1 review
0 helpful votes
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Horrible
August 11, 2022

This is the most odd thing I had ever went threw my package was sapless to be here at 3:43 when I put Gary Indiana they changed the time to 7:00 pm
Worst thing ever do not get or youse

Date of experience: August 11, 2022
Missouri
1 review
0 helpful votes
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I've been waiting for an item for almost 20 days, when USPS was contacted, they admitted they lost the package but they are not welling to reimburse me for it, they just denied the claim.

Date of experience: February 1, 2021

Overview

US Postal Service has a rating of 1.4 stars from 892 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with US Postal Service most frequently mention post office, customer service and priority mail. US Postal Service ranks 391st among Shipping sites.

service
458
value
412
shipping
425
returns
309
quality
384
+199