US Global Tech

I was satisfied when the work needed was completed. My agent's name is Lucy. She was very concerned and did everything I had requested to my great satisfaction. As of now, my PC is working as well as I could hope for.

It was a little confusing because I am not tech savvy, and perhaps because I have an old computer. I heard from different people and it started around 5 in the morning and finished around 11 at night. But it was done.

Rod was very helpful and patience today! Thank you for your help setting up my printer.

I would suggest that the instructions could be clearer and easier to understand in regard to setting up the connection to the printer and for scanning.

Again, thank you for giving me the support needed to work my printer!

Melanie Greene did an excellent job in correcting and cleaning the malware problem I had. She is extremely knowledgeable and LIGHTNING FAST...I tried to follow what she was doing but I was left in the dust. I will recommend your company and Melanie to any of my friends & associates to correct computer problems. This situation started last night when I entered a pop-up containing the bug. She squashed it speedily!
David K

Tech had difficulty finding my account info. I gave my name and address with no luck. Finally, I have to look up old e-mails to find my order number with US Global Tech. Once I provided the order number, they found my account and worked on my issue. They did a great job.

The experience with the two ladies who assisted me for many hours to solve a major problem with my printer were very proficient. They worked diligently and patiently with me. It was a much better experience that I had with the gentleman who assisted me earlier.

This company did a great job cleaning my computer and installing my printer, I would recommend this company to all my friends. The technician was very good and professional.

Thank you very much,
Brenda

I worked with Dan and he is most helpful and polite. He assisted me with the package and cleaned my computer. Later I was put in contact with him to address the double charge from McAfee for renewal of my subscription. Again he was very helpful.

My customer service tech Princess was very patient and helpful in dealing with a payment issue i was having with my credit card.She helped me figure out what was happening.She also explain what was the issue with my Mac Computer and took care of the problem..

My Hats off for your customer representatives that are engaged in bringing us on a better and easier way of communicating with the world. Much Aloha to you and your work force. Enjoy your work and saying /thanks again for all of your hard work

I started a live chat to find out how to download the total protection software. The person had a tech person call me. That was Charley. He was very knowledgeable and very helpful. Everything that needed done was completed. I am very pleased with the service.

Seems to have been forthright about the nature of the problem and how to fix it without high pressure sales. Prompt and friendly service.

Awesome Very much satisfied I wish that I would have connect
With HP/USGlobalTech.com sooner.
My computer is much quicker and the pop-ups are all destroyed.
I just want to thank both companies for the outstanding and
Professional work.I'll refer your services to my family and friends.

Thank You So Much
H.Addison

It reset all of my info back to 7 months ago. I could not access my yahoo account or Facebook. I had to have a tech get on my computer to reset all of my passwords to be able to access my own accounts. I could barely understand the techs because of the heavy accent, I had to keep asking them to repeat themselves.

I was put in contact with Global Tech consequent to attempted installation of McAfee Software with which I was having difficulties. In the process I was aided by J.C., a very articulate and capable technician who not only shepherded through the issues with installing McAfee, but helped me with problems with the functioning
Of my computer overall.

Excellent service! Gerald quickly made necessary fixes. We are in storm mode in CA, he understood the urgency to complete the fixes as I am a power company supervisor for outages & dispatching. I hadn't used your service before, however in the future I will continue to reach out with any computer issues. Thank you.

Edmund told me it would take 2 hours, and it is now 6 hours later. Spent my whole afternoon and half of my evening getting this update, cleanup and new Macaffee installed. Way too long and I had to leave the house for an appointment, only to come back and it still wasn't finished. Have to do better with how long it takes. However the technicians (2) were helpful and polite.

Brian and Jan were just wonderful to work with and took their time to explain what was happening with my computers and how they were going to get them back into great running condition and virus free. Great Job!