UserTestingReviews 148

I had retained a very high rating (five stars) over the course of my time there, yet they dismissed me when the storm Debby knocked out total services in my area and I was unable to attend a session. I relayed this message, but they still deactivated my account(with$511 pending payout) I have ALL of the correspondence sent to them with no response. Additionally,, the customer they claimed gave me a low rating actually reached out to me for another session with them and couldn't t understand about the accusations of the low rating. Things started out well, but went downhill quickly. I am definitely warning others on working with this company

They will scan your bank account and purchases if you consent to this scam. They are just getting free important information off you. Then probably selling it to another scam artist. Beware.

I have been very impressed with User Testing during the 3 years I have worked with them. The projects I've worked on have been very satisfying and fulfilling, and payment arrived exactly 7 days after the task was completed - just as promised. I have only had a couple of tasks in which the system let me down, and I have always been paid (at least partially) for my trouble. Recently, the wait time for payment has been changed to 14 days after task completion, but it was clearly communicated and seems to be working. My only real issue is with the survys that I can't get rid of, which appear on my list again as soon as I delete them. Also, a few that are completely irrelevant to me, but do not provide a 'non applicable' option. Very small issues compared to how much I enjoy working with User Testing.

I used User Testing for about 18 months and I used to make a regular £20-30 a week from them, tests were interesting and insightful, some were short and some involved a one on one interview which were higher paying. My rating on the site was 4.5 out of 5 after doing 301 tests and earning £3000, so all was good until at the end of December I stopped receiving any invites. I got in touch with User Testing but they sent me an automated response which did not answer any of my questions. I tried again and received the same response. In the end I gave up and cancelled my account as from looking at other reviews the same thing seems to happen to lots of people using the site. Its a shame they cannot give you a proper response to why they have stopped sending you tests.

I have been using usertesting.com for some months now and I have completed several tests for various websites and apps. I have always followed their instructions and terms of service, and I have received positive feedback from the clients. However, on January 26th, 2024, I received an email from them saying that my account was suspended and all my funds were voided due to suspicious activity. They accused me of using multiple accounts to cheat the system. This is a complete lie and a scam. I have never done anything like that and I have proof of my identity and earnings. I tried to contact their customer support and appeal their decision, but they ignored me and refused to give me any explanation or evidence. They basically robbed me of $300 that I had worked hard for and wasted my many hours of testing. They are a dishonest and unethical company that does not care about their users or their clients.

They deactivated my account when I did not violate anything. I asked the reason why, received a response telling me they cannot accomodate my question anymore as I am no longer a member. And that's it. Haven't done anything wrong but got the account deactivated.

It's a very attractive website for the teenagers because mostly animes are watched by teenagers all types of animes are there it is a safe website without any malware by this website it si very easy for people to any anime we don't have to waste time for searching for the anime we want to watch

I have tried USer testing for the last month. I have qualified for 14 tests, and taken them. The tests are okay, just follow the instructions, it's all legit. But after the test is complet, the recording is supposed ot upload, then they will pay you via PayPal. I succusfully completed 14 tests, but have only been paid for 7 of them. 7 remain unpaid. Imagine if your employer only paid you for half the work you do?

I have reached out to customer support bu thte do not repond. This is borderline a scam. I hope someone from usertesting sees this, and that they address this issue. There mayhave been a technial difficulty with one or two, but 7 out of 14? This is bad customer service.

The user interface is really very nice and the payment mode is also working pretty nicely the interface is user friendly

Everyone can use it it's very much helpful.
I can assure you with this website.this launches many good guidelines

I worked my $#*! off for $10 and they $#*!ing returned it. They lied about giving a 30day notice and took it in 2. They also reject every single damn answer, racist, and homophobic. Should be canceled in my opinion. Major $#*! L. Dont waste your $#*!ing time my guy. For real.

I think you should make title bit interesting
Same thing people want to know about topic and all
Make it simple and spicy at the same time

Their are productive & easy to use, absolutely brilliant & a very special feedback from the system.

I used this app 2 times for a simple testing that I spent a great amount of time to complete, but unfortunately they replied back to me for each time that I did not qualify without even stating the reason. They dont give feedback pf how you dis so that you can improve yourself. Definitely a 0 rating.

Worst platform ever to word with and on that they don't even allow us to qualify for the test really bad

User testing uses unqualified testers to test apps. I paid $10,000 and could not use the feedback provided. I ever tried to discuss my issues with admin and they didn't care about my experiences with the app and I wasted all my investment. I am reporting them to BBB.

They gave me feedback that threatened to give me a one star review, but didn't because it was my first test. They said I gave "little verbal feedback" during the test, even though I was giving feedback the majority of the time. The only time I was silent was when the game was doing nothing/loading or the gameplay was the exact same for the 50th time in a row and I could not for the life of me think of more feedback to add.

Not going to waste my time if they have such unreasonable expectations for reviews. This is a $#*!ty company that does not understand at all what being a reviewer is like. Not worth wasting your time over.

I received a email from Usertesting for a test comissioned by my ban. I clicked the link a couple of minutes after the email, and there is nothing. I signed on, since I previously got a similar offer for another bank's survey. There is no test when I click through signed in or not signed in, in which case I have to sign in. Screwing around their site to see what's up, as there is no way in a couple of minutes the survey is closed or they filled their quota. I wasted more time screwing around being screwed around than the survey would have taken. For absolutely nothing.