UserTesting

I am not a consumer, but I am a current tester of over five years. I tell everyone I know that UserTesting is one of the best things that has EVER happened to me. From the very beginning, customer service has been stellar. They gave me useful feedback on my practice test and have included and paid me consistently since. I've received multiple tests each week. I've never had issues receiving payment. I can see them on my dashboard within minutes after I finish a test, and they are paid to my account exactly a week later to the hour! If I could do this all day every day, I would be a happy camper! Please ignore the negativity and try it for yourself. It might not be for everybody, but they certainly are a legitimate company that pays you to test, and it's fun. No, I didn't get paid for this review, but I do get paid to test.

Most of hou are complaining about usertesting. But in their website they will tell you that it will not make you rich which is true. If you will sit all day long in front of your computer waiting for test to come then you will really suck on it.

I made a lot already in usertesting without wasting time waitimpng for test to arrive. This is not the only source of money online! Search for more and do other jobs! And when a test arrive go try and take it before anything else, I believe that 10 dollar / 20 minutes test is far more way better than any other sites!

I am alway wondering if a website is real and if they will pay for you doing questionnaire, in person surveys, online surveys, etc. Well User Testing is real and fun to do. Amazing all their clients that use the site and the questions we get ask to give our input into. I like the fact they are listening because I have opinions and always wondered how to be an influencer. Where here you go and you get paid. I would much rather do this than uber, instacart, etc.

I can understand why others are leaving bad reviews, but I don't believe the reviewers were honest about the amount of effort they put in for their results. You do have to fill out screeners and lose more than you win... just like any other commission or gig based job. I have never not been paid for my work, unless I was told why my payment was cancelled (It has happened twice and I agreed with the reasoning). I have had technical issues I had to contact them for. Sometimes I waited 2 days, sometimes I waited 5 days, but I have always received a response and in most cases the response was more than I had asked for. I average $200-$400 USD per month and last year made approx. $5,000USD. If you're willing to work and keep your quality high, this job pays!

You do make money off of this UserTesting (my average is $20-40/week). That's obviously not enough to live on, so don't expect it to be your main way to gain income or even your main side gig.
The only reason I'm writing a review is because I've had technical difficulties. Long story short, I took a survey using my iPhone. When I got to the last question, the test unexpectedly stopped recording and failed to upload. This happened a second time after, but before it happened the first time, I could take tests provided for phone just fine. So, that means $20 have already gone down the drain. BUT I have made $140 off this website in the past three months, meaning I really only made $120 with the $20 lost. This is because I am able to take desktop surveys with no complications whatsoever. What I have decided to do from now on is ONLY take their desktop surveys because after losing $20, I'm not willing to have happen a third time.
The reason UserTesting, which is a 100% real website, has such negative reviews on SiteJabber is because UserTesting customers have too high expectations for this website. They come in believing this will be their main side gig. But I came in knowing this wouldn't be the case since it takes such a long time for websites to find the correct pool of customers that will best suit their needs.
Did anyone else experience difficulties taking the tests?

This is my first time using user testing and it very easy to do and you are able to understand the test quite easily.

They gave me feedback that threatened to give me a one star review, but didn't because it was my first test. They said I gave "little verbal feedback" during the test, even though I was giving feedback the majority of the time. The only time I was silent was when the game was doing nothing/loading or the gameplay was the exact same for the 50th time in a row and I could not for the life of me think of more feedback to add.

Not going to waste my time if they have such unreasonable expectations for reviews. This is a $#*!ty company that does not understand at all what being a reviewer is like. Not worth wasting your time over.

I have been using UserTesting for about a year and made around $1200 that comes out to about 2 test per week. But it didn't go that way. One week i might qualify for 6-7 and the next week 0. But from all the sites I have tried this site by far had the most test available for you even though you won't qualify for most. Their customer service has been good too as if there was a problem with a test they would usually pay me anyways. As you can see in the photo there is 5 pages full off $10 payouts to me. But out of the blue I just stopped getting any test coming through... I went from 6-10 test coming through daily to 0 for over a week now and no email response yet besides automated reply. And I have a 4.9/5 reviewer rating so idk what happened.

I opened a case with their support because their app suddenly closed while uploading a completed test so consequently, I received no credit. I am on my third email to them over the past week and a half, and still no reply. There is no phone number to call and it's apparent, they just don't care!

They are dishonest in their business practices. They do not pay out testers. They have bare minimum customer support. Speaking with their support team feels like interacting with bots. It's so bad! I completed two tests, and they claim that they won't pay me for them. I will be reporting them to the BBB as well.

These guys are really racist. If we want to be exact we can call it profiling. In their defense they have that right. Still they won't have the true results as they slant people during the screening process. Be warned! I see this type of influence on most of these types of sites. I wonder how intense they'd profile if we reported them to the IRS.

I've found that this site you can most definitely make money on. But it also gives an impression that you must have a unique background such as a college degree. Most surveys I found that I actually had experience with I still could not get and I don't know why. I've only managed to make $10 so far but it's a frustrating process.

Contrary to what they tell you in promotional material and your sample video, you will NOT be reviewing sites/products/etc. They say you will be paid for making excellent video reviews and this is not true.
ALL of the "tests" are product testing surveys, identical to Respondent.io and are primarily programming based. I have yet to see one video review job. They are all software product testing surveys.
If you want to do software product testing, visit Respondent.io, they pay more than UserTesting and dont require a BS sample submission video nor are you given "ratings" by "moderators".

I feel like they are so many tests and when you fill them out, at the end website always says you don't qualify. The funny part is, that they take all the information about you from those surveys, you waste your time just to earn $10 and do not get any tests to do.

I tried UserTesting for about 3 months and was able to earn a mere 160 bucks. On a few occasions, the moderators gave me a low rating of 1 stars! Once because my computer fan was on. Another time because the moderator said I was difficult to understand, which is not true. True English is not my native tongue; but I speak good enough English to earn an MBA in the US. Anyway, after getting a low rating, I stopped getting invited to tests. I. e. Available tests always shows nothing! I complained to customer service but they ignored me... not recommended at all!

It's been 4 days. A couple of screener questions, no tests so far.
The only way to know if there are any available tests is constantly going to the site to check and answer some filters if available.

I wanted to make at least $40 or $50 per month, which seems hard to achieve so far.
At this moment it feels like a waste of time, I could give it a try for 7 more days or so, I'll update if my review changes.

And last but not least, I'd like to know why their app is not on Play Store, is that Google does not approve it?