UserTestingReviews 148

I've been a tester for over a year now, I work hard at it and take pride in it. I have loved doing this, I have referred friends and family to it, being I did so well. Well... My husband signed up and tried it. He works a lot so he isn't on very often, yet we use the same computer and sometimes if one of our phones is dying we will sign into the others to take tests. So, in human error, I may have accidentally taken a test while logged into my husbands account (unknowingly), I keep usertesting open at all times. So Now they think I have been defrauding them and that I have two accounts so they deactivated both accounts, without even a hesitation or question and will not respond to learn the truth. Instead the are backlogged with issues. So they can't respond. If you can't do your job neither can we. We are human and if you would listen, you would know the truth. BUCK UP AND RESPOND TO ME! I pride myself on integrity and honesty. It is sad when the company who provides a service to other companies, doesn't care enough about their own or those who do the work for them, to respond and help and listen and actually care. WOW! WAY TO GO USERTESTING, you have a social responsibility and seem to know care.

When I decided to go back to school, I was looking at things that I could do to make money while still able to go to school. I came across user testing. Their site tells you that this will not make you rich, but it will allow you to make a little bit of cash. So far I have made $110. I do not open the site up everyday, but I still have a little bit of extra cash to use. They actually pay you. They pay through PayPal :) I would recommend that you also have another source of income. This is just a great way to make fun spending money. The money that I make from this site, helps pays for my gym membership :)

They say some solid sum of money for each test, which is great... But tests come and go rapidly so you have to be ready to go right off the bat before it is gone! If you are lucky enough, you will get to take the qualification test. Once you take that, you MIGHT get to perform the evaluation. You can be disqualified for many reasons ranging from your web usage, how you do your taxes, or just by what devices you do or do not use. Overall, you spend two to five hours (if you are lucky) taking periodic evaluations while waiting for the ding of a new test and you may get paid for one.

I qualified and unlike some of the other reviewers who never got reviews because they weren't currently working, I was working at the time and also fit most of their demographics.

Even so, I went through more than 30 surveys before I got any test I was paid for. THIRTY.

If it's not a live interview, it's an obvious way for them to collect free research. ONLY the live interviews pay.

There were two website reviews I went through. They were officially "not recorded" by them.

The one live interview I did, they have taken over a month to pay me for. In fact I'm still waiting.

I wish I had read the reviews before I signed up and wasted a lot of time. This company needs to be sued and driven out of business.

Usertesting has a service that can be a true lifesaver for those that are looking for a little cash. Especially for someone like myself who has been battling with the highs and lows of job searching. However, there is a dark side to this website and that is its rating system. I had been using this site for 2 months. Getting qualified for test is nearly impossible but when it happens for you, you're satisfied. Recently, I took a test and received a low rating for a reason I disagree with. I had a 5 star rating before so I knew there was a possibility I'd come across at least one bad apple. Ever since I had taken that test I haven't gotten anymore invites to do another. Before I would at least get 3 invites per day but now? I'm only getting 1 test every few days. As soon as another user testing company arrives that doesn't place so much emphasis on survey questions, with a steady stream of tests and reasonable pay to its testers: Usertesting.com will be in trouble.

Initially you will verbally review a website and actually be paid the $10 promised. After that you will receive a multitude of screeners but you will qualify for none of those. But in the process of determining whether or not you are a qualified participant for this particular study you will share a lot of information about yourself and your life for free. It will be for free because once you are done that sharing this information you will be told that you do not qualify for this screening. Get out quicker than you got in!

You spend a vast amount of time making an initial application video showing that you can review a website, only to fall at the screener questions. As everyone here says, you get asked a ton of questions and get rejected for every survey... and I mean EVERY survey. Total and utter waste of time. It didn't occur to me that this is a SCAM until now, clearly it's a clever way to get you to answer a load of personal questions and get a load of data about you for nothing. Utterly ridiculous.

I first became a user a few years back. I was excited to score at least 10 reviews a week, it really was not hard to qualify at that time. I gave it a rest and decided to go out and get an out of house job as being cooped up for years trying to make it online with many other ventures was seriously getting to me and leading to too much competition and roadblocks... Anyways so now it's 2019 and i've come back to the user testing sites. I've even decided to try out some of the newer ones. And for good reason. Like many of you on here complaining about qualifying on usertesting, it really is like trying to win the lottery! They really should not be so specific. If companies are going to seriously think a set demographic is going to come in and view a site in a specific way they want to beta test, sure might be realistic in some ways but what a complete waste of time for them. This should only be based on some basic criteria... not if you work for a company that has 100-499 people in it, or... damn i didn't get it because i work for a company that has over 500... and i didn't eat eggs for breakfast that morning, and didn't use a specific brand of toilet paper. Seriously? It should be... you work for a company? Do they use this program? Do they sell this type of product? Ok you're in. First come first serve. Ok i get it, they do a lot of this to cut down on BS artists. But come on, maybe find some other ways to find trusting usertesters?

I signed up for this user testing thing, have done a ton of screeners, no tests and now I'm getting spam emails lol. Y'all, i've been duped. The most OBVIOUS thing of all? They don't ask a specific question in the screeners, they ask you multiple choice - like, "in the next 6 months are you planning to: 1. Buy a car, 2. Go on vacation, 3. Remodel your home, 4. Buy clothes - so if they weren't phishing, wouldn't the customer just ask you a question that's relevent to their product? Oh my.

I have been using UserTesting for about a year and made around $1200 that comes out to about 2 test per week. But it didn't go that way. One week i might qualify for 6-7 and the next week 0. But from all the sites I have tried this site by far had the most test available for you even though you won't qualify for most. Their customer service has been good too as if there was a problem with a test they would usually pay me anyways. As you can see in the photo there is 5 pages full off $10 payouts to me. But out of the blue I just stopped getting any test coming through... I went from 6-10 test coming through daily to 0 for over a week now and no email response yet besides automated reply. And I have a 4.9/5 reviewer rating so idk what happened.

I have been using for several weeks now and have qualified for ONE test the whole time for a grand total of $10.00 made. Very frustrating when you're trying to supplement some sort of income while trying to find steady work. Seems like no matter what answers I give when I take the screener, I don't qualify to review whatever it is they want to get reviewed. It's ridiculous. I have even answered the screeners with every answer they provide and was still denied. I think it is a total scam.

I made an account with UserTesting about 2 months ago. I completed the initial unpaid "test" and received 5 stars, so I was pretty pumped to start making the advertised $10/test. I saw several pages of tests, but the screener survey disqualified me from every single one. Rinse and repeat for 2 months with no results. I now realize their sneaky business model: your first unpaid "qualification test" is probably an actual test for clients, but UserTesting just keeps the money for themselves. Then once your account is accepted, the "screener" questions are actually surveys whose results are sold to other companies for profit. You get paid absolutely nothing in return. Other similar sites like UserLytics and UserFeel probably work in a similar fashion, because I never made any money with those either. It's truly disgusting what these companies are doing, and even more shameful that some big name YouTubers are promoting them, not because they work, but because it gets them more clicks and popularity in order to promote affiliate partners. The other issue is with privacy... UserTesting, UserLytics, and UserFeel all involve recording videos of your screen. Who knows what other info they are stealing from you when you agree to install their apps on your computer. Stay far away from them and spread the word.

I haven't used UserTesting a whole lot, only done a few tests. That is, the peek test that every tester receives upon account creation, and a few other tests. I got paid for my tests (3$ for the peek test and $10 each for the others, so $23 in total.) and the site seems to be a legitimate way to earn some extra cash. There are a bunch of reviews claiming the site to be a scam because of a lack of tests, or because of screener questions which seem to always deny you.

This isn't true, but let me explain. The way UserTesting distributes tests is through demographics. Companies are looking for certain kinds of people. Maybe they live in a certain area, or subscribe to a certain service, or maybe they have a certain kind of lifestyle. These demographics influence how many tests you get. Unfortunately, there's no real way to know whether your particular demographics will lend themselves to getting you a bunch of tests; they're a crap-shoot. The website even acknowledges that the amount of tests you get will vary, depending on these same demographics.

This doesn't mean that UserTesting is a scam, just that there aren't many companies looking for people from your demographic. It sucks, but what can you do? There are plenty of other ways to make money from home, so the reactionary responses caused by your bad luck aren't warranted.