UserTesting

UserTesting is an interesting survey company to say the least. Even when a tester has a respectable track record of good reviews they take it upon themselves to lower your rating in one instance for biased costumers who want free advice and subsequently snub your payment. There is an unspoken rule at this company in which you cannot tell the customer that their (ie. Site, idea, etc.) is bad or risk getting a low rating thus decreasing your chance of getting further tests. As others have also pointed out there is no consistency to the tests themselves unfortunately. The majority of tests don't even align within your own demographics or area of knowledge. The operators of the site are disrespectful and care very little about the tester. I can only imagine with the percentage they receive from the back breaking work testers do all day the least they could do is provide a decent service whose operators respect their testers. I've been also noticing a high amount of spam to my email address and calls to my phone number. Don't be a tester for this company, you'd be better off flipping burgers honestly. I made a mistake signing up with them.

Almost all of the reviews that I have read here are negative. The majority of people writing them are obviously not educated on what UserTesting is for.
UserTesting is for extra cash and not meant to be a part-time job.
They never claim to be an alternative to a job nor do they say they will send tests at a specific time to specific people. The amount of tests you receive depends largely on your demographics and your diligence to check for them.
With that said I will go on with my review:
I have been usertesting for over a year now. The first few months, I was not very impressed just like the rest of the people reviewing. I didn't get many tests and didn't qualify for many.
However in the past 4 months UserTesting has been amazing for extra income. Last month I made $300 USD just by testing websites.
I will say, though, that I am signed up with multiple usability testing websites; not just UserTesting. I probably made around half of that with UserTesting though and the other half with another company.
I think they are incredibly generous to offer a $10 payout for 10 minutes of your time. So what if you have to wait a while, just leave the site on in the background and take it when you get one.
I love this website! UserTesting and the other one I use are the best usability testing sites I have ever used.

They don't care about you if you work for a company that is less than 50 people. The "Account Executive" who supposed to help me set up a trial did absolutely nothing. Started from 15 minutes late from the meeting, the late response to the email, to the end, he just stopped writing back. Got NOTHING from the trial except me myself had to tell them what to do. WORST ONLINE EXPERIENCE EVER. The whole back and forth took me over a week. IF you need your customer to tell you what to do, you are not doing your job, Josh, or the whole UserTesting Team.

I had to write this because I'm reading reviews from people saying that Usertesting is biased against them because they don't make a certain salary, are unemployed, etc. This isn't bias- it's how Usertesting works in conjuction with companies who need their product tested. If they want it tested by people who speak Swedish (and they will pay quite a bit to get your feedback videos), they should get what they want. It's pretty common for companies to want feedback from certain demographics.

I have been a tester with Usertesting for about four years, and have made between $500-$1500 per year doing it. I have it open only certain times of the day, and have only gotten 1 4-star rating and countless 5-star ratings. It's all about being clear in your speech, continuing to speak honestly, and putting in a little extra effort when they ask questions. Remember, companies who hire UserTesting are PAYING for the privilege of your feedback. Usertesting is just a platform (middle man) for this, and they pay their testers very well. I have received excellent customer service from UserTesting in the three or so times I have reached out, and I find their tools very easy to use. Excellent company!

I used to love doing user testing tests... they were simple, didn't take too long and paid well. I also did a few studies with them and was usually rated highly. They continued to send out surveys for studies they believed I would fit into, but within the past year, I have not been accepted to any studies- which is extremely strange (I would typically be accepted to 2-3 every month and my user testing rating is 4.5 stars). The last straw was when I completed my last test, the "customer" and user testing both believed that I did not complete the task successfully and rated me at 1 star which meant no payment. I was completely bewildered because I was positive I had successfully completed the tasks and even had proof of that because of the submitted written answers as well. I emailed Usertesting to let them know that and even stated that if they believed I did not successfully complete one part of the task, why would that be rated as 1 star vs 3-4? 1 star is the same rating as an individual who completely did not read directions or complete any of the task, but to rate someone as one star when they did complete the tasks and objective is not right. I will no longer waste my time doing these tests because they are obviously now rating lower just to avoid payment and they showed that they do not care about their testers.

I think you should make title bit interesting
Same thing people want to know about topic and all
Make it simple and spicy at the same time

I wasted under ten minutes taking some dumb test and then qualified for this nonsense. The 'scam' of this company is that they have a lot of 'supposed' tests but they appear to be the same test over and over (scam number one) and unless you are in some very niche category, you will not qualify for ANY test. I got various questions about some very specific type of tech category (I had to look it up because I never heard of it).In the interim, you have to answer a lot of questions and you get zero dollars for this scam wasting your time. You would best put your time and efforts to other side hustles. You are best to build a business online. I guarantee that this scam company makes money getting your data that they present as prelim questions. I use the same analysis for every job/side hustle. Don't let companies scam your time and pay you nothing!
BTW: I have added Chrome on my laptop and it was already on my phone but the same deal on both. Again, waste of time and no money made after answering over 35 questions.

UserTesting doesn't provide a way to appeal a 1 star review. It lets companies rate testers but doesn't let testers rate companies. Many times I provide excellent feedback for the clients, which they themselves say so and thank me a lot at the end of the session but I rarely see this reflected on my star ratings because UserTesting doesn't make it compulsory for clients to leave a rating. Then comes one client who leaves a one star feedback which messes up my whole ratings. It is unfair that many times we give great feedback and don't get a rating and then one bad rating messes up everything. If UserTesting really wants to assess the tester's ability and get the real rating, they should make it compulsory for clients to leave rating for every test. Otherwise, one bad rating easily messes up a tester's score. And UserTesting should provide a way for the tester to appeal a bad rating. As it is right now, UserTesting is heavily tilted towards the client and doesn't give a good support to its testers.

I used this website multiple times and got 5 star rating on all of my tests (around 5 or 6 tests) that I completed. I test websites for multiple companies and this was just a fun little way to try another web.
But few days ago I got a review back that had just 1 star on it. Why, you may ask? Because the test asked me to share my personal information such as names of my co-workers, messages and all the meeting I ever did with the software. I declined on showing the messages, which was unnecessary in the situation and I did hide my co-workers names. I followed the instructions and everything was good. Took me even more than 15 minutes.
I got a bad review, because I didn't share my company information which is agains the rules of both usertesting and my company policy.
I reported the fact that this happened and the response? They knew about it and I was right to not share my information but they will not give me the money or get rid of the bad rating. Because I had one bad rating, they took not only $10 that I made from the test, but for some reason all my pending payments that were from the same day. They apologized for the mistake and I never got around $40 that they told me I would have.
I will definitely stop using this website and you should do the same.

Upon initial sign-up you are asked to take a sample test. There are literally dozens of tests to choose from. I qualified for the very 1st test I chose, submitted my video, received a 5 star review & got my $10 via PayPal. Great, right? WRONG!

Once the initial test is complete, you won't qualify for ANY tests. That seemingly infinite number of test that were available for a sample are reduced to a handful. Of those few test available, there is ALWAYS a pre-screening survey. You will fill it out (for free btw) and you WILL NOT qualify for the test itself. UserTesting intentionally makes it look like you'll be able to do as many Tests as you can stand, then has nothing available when you've actually signed up. BAIT & SWITCH.

You've already shared tons of personal information just to sign up, which UserTesting sells. Then, you share more information that they can sell every time you take a free "pre-screening" survey.

After a dozen freebie "pre-screeners" I realized I had been duped. This site is a completely misleading scam, period

I've been doing usertests for a couple years now and I've done over 200 tests. I work full-time and I just keep a tab open in the background and switch over to take the screener questions when I hear a ding. My personal goal is to make a minimum of $100/month but there are some months where I make upwards of $500-$600/month. For March I'm on track for approx. $400. For me I use this "little boost" of income to pay down my mortgage faster. There are many screeners that I don't pass but when I do, it's so exciting! I'm an opinionated person so I love and thoroughly enjoy helping companies see both the positives and negatives about their products/processes/prototypes. I do believe you have to fit into a certain demographic to be able to get the maximum amount of tests, for which I am fortunate to qualify for lots. I have never been denied a payment through this company and when I've had a technical challenge, I contacted support and they were able to rectify the situation. I recommend UserTesting as a very legitimate company.

I first became a user a few years back. I was excited to score at least 10 reviews a week, it really was not hard to qualify at that time. I gave it a rest and decided to go out and get an out of house job as being cooped up for years trying to make it online with many other ventures was seriously getting to me and leading to too much competition and roadblocks... Anyways so now it's 2019 and i've come back to the user testing sites. I've even decided to try out some of the newer ones. And for good reason. Like many of you on here complaining about qualifying on usertesting, it really is like trying to win the lottery! They really should not be so specific. If companies are going to seriously think a set demographic is going to come in and view a site in a specific way they want to beta test, sure might be realistic in some ways but what a complete waste of time for them. This should only be based on some basic criteria... not if you work for a company that has 100-499 people in it, or... damn i didn't get it because i work for a company that has over 500... and i didn't eat eggs for breakfast that morning, and didn't use a specific brand of toilet paper. Seriously? It should be... you work for a company? Do they use this program? Do they sell this type of product? Ok you're in. First come first serve. Ok i get it, they do a lot of this to cut down on BS artists. But come on, maybe find some other ways to find trusting usertesters?

I was excited about doing a review of websites for different companies. I was selected to be a part of the testers to test various websites and give my opinion about their functionality and consumer friendliness. However, after going through at least 50-60 screeners I realized it was a scam. It was generally getting you to answer survey questions for free without having to pay you anything. The questions were inconsistent and usually no matter what answer you choose they would not pick you. And when I did get picked for a survey all of a sudden the program would not download and the site did not open. It seemed like a total setup just to get free surveys out of you. I wasted two days working on this and preparing for a survey that they said I didn't qualify for and when I did qualify all of a sudden the message came up right before I was to start the survey saying "sorry test no longer available." So I had at least a dozen tests I qualified for however just as I am about to start the site they cut it off and say sorry test is no longer available the moment you qualify for the website. That gave me the impression it was a scam and not to be trusted. So, if you don't want to waste your valuable time then don't even attempt this website because they hack right into your account the moment you qualify for a website testing and take it away.

I haven't used UserTesting a whole lot, only done a few tests. That is, the peek test that every tester receives upon account creation, and a few other tests. I got paid for my tests (3$ for the peek test and $10 each for the others, so $23 in total.) and the site seems to be a legitimate way to earn some extra cash. There are a bunch of reviews claiming the site to be a scam because of a lack of tests, or because of screener questions which seem to always deny you.

This isn't true, but let me explain. The way UserTesting distributes tests is through demographics. Companies are looking for certain kinds of people. Maybe they live in a certain area, or subscribe to a certain service, or maybe they have a certain kind of lifestyle. These demographics influence how many tests you get. Unfortunately, there's no real way to know whether your particular demographics will lend themselves to getting you a bunch of tests; they're a crap-shoot. The website even acknowledges that the amount of tests you get will vary, depending on these same demographics.

This doesn't mean that UserTesting is a scam, just that there aren't many companies looking for people from your demographic. It sucks, but what can you do? There are plenty of other ways to make money from home, so the reactionary responses caused by your bad luck aren't warranted.

I just signed up for usertesting yesterday. I did the sample test and got approved and everything seemed fine and I was very hopeful. I left the dashboard open like it said to do to get tests. It took maybe 3 hours to even get my first test. By then it was late for me so I decided to get some rest, left the page open and see what I had the next day.

I woke up and had 4 tests in my dashboard. With excitement building I clicked the screener checker... and one after the other failed each one after selecting that I was not currently working.

I find this strange... What is the initial profile we made for then? It's supposed to send us tests that go together with our demographics. Then why do tests selected for me to do have a screener in which I don't qualify for?

I'm at the end of my second day now trying this and have had atleast 10 tests come into my dashboard and none so far that I have actually be able to take.

Thus. Complete waste of my time and feels like discrimination to me. So apparently they only want people who have like full time jobs? That kind of defeats the purpose doesn't it? Most people who have full time job is not going to have the time to sit at the computer and test sites...

Yep starting to feel like it's an information grab and sell.

I made an account with UserTesting about 2 months ago. I completed the initial unpaid "test" and received 5 stars, so I was pretty pumped to start making the advertised $10/test. I saw several pages of tests, but the screener survey disqualified me from every single one. Rinse and repeat for 2 months with no results. I now realize their sneaky business model: your first unpaid "qualification test" is probably an actual test for clients, but UserTesting just keeps the money for themselves. Then once your account is accepted, the "screener" questions are actually surveys whose results are sold to other companies for profit. You get paid absolutely nothing in return. Other similar sites like UserLytics and UserFeel probably work in a similar fashion, because I never made any money with those either. It's truly disgusting what these companies are doing, and even more shameful that some big name YouTubers are promoting them, not because they work, but because it gets them more clicks and popularity in order to promote affiliate partners. The other issue is with privacy... UserTesting, UserLytics, and UserFeel all involve recording videos of your screen. Who knows what other info they are stealing from you when you agree to install their apps on your computer. Stay far away from them and spread the word.