The company is reliable. Fast order processing. Quick dispatch of goods to the buyer's address with tracking. Quick help by email despite the time difference. Parcels reach faster than from Europe and China. I recommend to all.
I had been sending regular requests regarding shipments but no one from usendhome replied to my queries... I had to contact fedex 25 times and get the item collected from 1600kms away from my home... this has never happened with comgateway and they provide very prompt and quick service... total waste of my 150$ which I spent for shipment
Worst in worst. I paid them shipping fees to deliver my phone, but these f***ers stole my phone and shipping cost of 56 USD. They blocked my account without any proper reason and didn't even refund the shipping fees. Worst customer service, worst site. Never use this SCAM site again, guys.
These guys have an excellent service. Package arrived very soon. The tracking alerts, package consolidation, web chat etc are all excellent add-ons to the fluid professionalism of this service. I am very impressed.
I had some difficulties paying for the item I wanted to ship. I contacted USendHome and they responded swiftly with some great guidance. They also processed the item quickly and the delivery time was impressive! Will use USendHome again when I need to!
I thought that paying over 70$ cdn to receive one package from the US I wouldnt have been surprised with dutie fees. I have ordered things from the US before and havent had to pay duties. Not a fun surprise to have to pay almost 50$ cdn in duties. But otherwise the service provided exactly what it said, pictures of my items, updates, etc. Package received in great condition.
Hi Emilie, glad that you received your package.
I would like to mention that it's well published that our rates don't include customs duties or taxes so you probably missed that, we will make sure it's well displayed.
I ordered a small 50$ item from Amazon (Steam Link), which Amazon would not ship to my home country (Norway). USendHome got it to me with a minimum of fuss (I received an email alert and had to log in and press one button on their website) at an acceptable price (50$ for overseas shipping) in an acceptable timeframe (a week).
Super fast customer support, most affordable rates in the industry + brilliant control panel to manage your incoming packages and seamless checkout process.
You can't go wrong with USendHome's service!
I recommend it to all of my friends and family.
The website was easy to navigate, excellent communication through email and quick customer service response with any questions/concerns. Prices seem fair and I look forward to receiving my package and many others if it remains affordable!
Recently there were some issues with address change, but their support was perfect, really happy with them.
Nov 2016: They are really helpful and professional, you do not believe that, but they follow up A to Z. Taking care of everything...
Thank you usendhome...
I give 10 stars for this exellent site first
The website has the cheapest price for US Package Forwarding because i have try a lot of others package Forwarding and it's was bad but with usendhome.com it's different the price for me of 15 package is no more than 130 usd with insurance and extra storage and many others things the best thing was the customer service, excellent communication through chat and quick response from agent Michael Wilson, so clearly the best thing in usendhome.com it's not the price but the customer service, many thanks to Michael Wilson the agent who help me a lot begining my business
Recommand to all
If your email address and/or Twitter account and/or Paypal login emails are different you are in for a lot of hassle.
Email address can be changed through the control panel, we streamlined the whole forwarding experience further.
Very nice support, really help support and I like that. I give 4 star because need more free storage days and maybe can add shipping partnership like dhl.
The process was quick, the website was very clear and easy to use and the shipping prices were reasonable. It allowed me to order items not available in my country and I would recommend the service.
The shipment arrived fast compared to other pages, cheap and recommendable, I will use this service again.
They are professional, reliable, supportive. I got my 16th parcel successfully. On time
No doubt they are the best,,, :)
These guys are awful. Their security is extremely excessive. Here's some things you should know before dealing with them:
1. The name on your package should be the same as the name on your account. If it's not, you MUST add that name as an additional receiver (which REQUIRES that you upload two valid IDs.) You can't forward the package otherwise.
2. Your Paypal MUST be verified. If not, you will be forced to use your credit card.
3. The name on your Paypal MUST match the name on your account. (The name on your account apparently can't be changed.)
4. The email on your Paypal MUST match the email on your account. (The email on your account CAN be changed.)
Okay, now here's why these people are trash.
1. They lied about there not being a return shipping label inside my package.
2. I spent 2 weeks (32+ emails), contacting these people about my package as if it was some sort of hostage exchange.
3. Unhelpful and uncaring customer support.
4. There doesn't exist any Mike Wilson, the reviews that mention him are fake.
5. Short package holding time limit.
6. Weird US address: 2001 Beacon Street, STE XXX Unit XXXXX
TLDR; Avoid these people, there are too many better options. (i. E. BedaBox, USGoBuy, Reship.com, myMallBox, etc.)
EDIT: I registered my account under my current name. My Paypal is linked to my maiden name.
I addressed the package to a friend, and I didn't feel comfortable asking them for two forms of ID that I could upload to the Internet.
The customer registered under a fake name and wanted us to change his account name without sending any document to verify his identity.
Additionally, the package came in under a name different than the name he was registered with, we contacted him and let him know that he must verify the additional receiver before we can mail out the package, the customer refused.
Our PayPal payment policy is listed on our website along with our strict rule that we don't support third party payments, we don't hide any information from our customers.
We informed the customer that we can't mail out his package and he must return it back to the sender.
A bit later than the delivery date stated but i'm satisfied. Great communication. Will likely use again. Item was a 480 GB Sandisk SSD Extreme Pro.
Overview
USendHome has a rating of 3.7 stars from 37 reviews, indicating that most customers are generally satisfied with their purchases. USendHome ranks 12th among Mail Forwarding sites.
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- Santa Ana, CA, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We mailed out the parcel in less than 4 hours (order placed on 10/25 13:34PM, and got picked up at 5:14PM) up and as the tracking number 784457736470 shows the parcel got delivered in Kolkata India which is the correct destination few days later.