Direct Express

They don't answer the phone, bad customer service, late $#*! delivery. Just don't get this $#*! you will regret

Any time I Persuade a claim and give them evidence and pictures I get a later in the mail saying my claim is denied and after that I get the paperwork to write what happened after the time line they never not ones give me my money back and after I called social security and change my money to go to my bank my direct express card got hacked yesterday 5/31/23 at Pizza Hut in California and I live in Renton Washington how does that work they said if I don't fill out the paperwork in 10 days I don't get my money back even though they can see on there computer that it was stolen from me and I been using my card in Seattle Washington this whole time until yesterday how can I use my card when I am in Seattle to California Pizza Hut this is way I change and I am done with direct express forever I had direct express for so many years and I have never been hacked not one until I stop my payment from going to there card instead it will being going to my bank thank god I did that on time before someone got all my money

I have 3 months of ssi and can't get my card for over a year. I called and called. They are supposed to send one this week. We shall see.

They continually make it harder and harder to talk to a human. 5K times you get the same option, but never get to a human. They have ripped me off, allowed other to do the same. DO NOT TRUST THEM!

Stupid consumers give positive reviews of Direct Express cards and are hackers and not real card users.

Someone stole money from my account and Directexpress would not give me money horrible service use a regular bank if you can

USER BEWARE

You can not reach no customer representative
Yiu are told they have a heavy call volume it dont allow you a choice to remain on the line instead it offers you an online experience which if you are trying to reach them for a lost stolen or never recieved card you never get thru. No ability to leave an email or any live chat it leaves its prospective users unable to resolve their issues which is not business like

As it seems there really isn't no live agents. I WAS TOLD MY UNPDATED CARD WAS SENT ON AUGUST 27 2021 IT IS NOW October 1st 2021 and my card expired on September 30,2021. Now I'm left with no help and no solution

I have try calling at 2am 5am 9pm 11:30pm and it's always a high call volume with a click in your ears DIRECT EXPRESS DONT EVEN RATE A STAR

I don't even know where to begin, first of all, you cannot get ANYBODY on the phone that works there! I have tried since last month to get a new card because mine expired and FINALLY was able to talk to an employee. The longest wait time was 5 hours! My phone almost DIED. Doesn't matter what time you call, they always say they are experiencing a high call volume and to call back later. Anyways, as I suspected they sent out my new card to the wrong address. I move a lot and apparently SS doesn't share current info with them, so okay fine they said I would get a new card within 10 business days. Well, it's been over 3 weeks! NO CARD IN THE MAIL. I am SO DONE WITH DIRECT EXPRESS. This is the worst company I have ever delt with! NO CUSTOMER SERVICE AT ALL. The wait times are unbelievable to talk to a human being on the phone. Half the time it would just hang me up automatically, no joke! So then I tried the website and that was no better. The website kept saying I was entering the wrong information when I was not. So that was completely useless, Soon as I can get my new card I AM CLOSING IT. I am calling up Social Security and telling them to close this account they have for me there! I am a disabled person and need help and these people DO NOT CARE. STAY AWAY AT ALL COSTS FROM DIRECT EXPRESS

What I don't understand is given all the bad reviews this company has not only here but everywhere online, HOW IN THE WORLD does Social Security still end up using them as a bank?

I spotted an unauthorized purchase of my account tried to notify them they would not even disputed until after it was paid that took me 2 hours on the phone they're not contacted a person that charged me had them to refund me call back took another 2 hours to get through just to have them tell me I've got to wait 7 to 10 days on my money mind you the whole time I'm doing their job the only person's been inconvenienced here is me the customer they've sat on their asses and did absolutely nothing all morning had me do their job for him and then still made me wait this is not the way business is supposed to work I don't see how these jackasses are still in business and to top it all off I'm the one that's got to pay the insufficient fund fees because they took money out of my account illegally again I'm the only person who did the right thing and I'm the one being charged this is been by far the worst experience I've had was a credit card company save yourself some time and aggravation don't use these $#*! clowns

Sept 10 reported fraud on my card. So they stopped the card and told me they would send a new card. I gave a new new address they said they would put a rush on it. They send that one to the in wrong address called again told them went to the address I said was wrong so I again have the address to send. Again they sent to wrong address so for the 3rd time they sent another one which I finally received all the while waiting for them to credit the stolen money from my account back to it which I was told would be today and surprise it's not there by wouldn't you know it they said the dispute form i was supposed to send never arrived. Which is not true i not only emailed them but fax to. I was told the 24th and that's what we it should be because you have my money my daughter and I get to sleep in a car because couldn't pay for our room, which came about when the money got stolen. All i want is my 265 dollars back some and my child can get a roof and some food. But this place has a bunch of heartless people that work there and like hurting children

They are unprofessional, rude, thieves and the man Juan who assisted me and my partner not only told me I was disrespectful for suggesting he take off his headset, because he had hearing problems, but called me an $#*! in Spanish, presuming I don't know Spanish. They basically will not release my funds after a stolen card had been replaced. SSI states that there is no reason for the card to be hogtied. It's now 2 days before Christmas and this payment we expedited by overnighting the card has been tied up in verification nonsense. I mailed in my IDs got verified and then still couldn't get a pin number. The employee Juan then admitted that I sent in ALL my data SSN, dob, address, and 2 photo IDs to the wrong address for verification. So I resend all my IDs and they still will not release the funds. They push me back to SSI. Do your own research. There are plenty of negative reviews online. This company has been holding funds deliberately, and I am seeking help from my congressman and maybe the AG too.

Please do not use this card for your put hard earned social security money. They are frauds and will steal your money, when you complain, they say they are going to investigate then send you a letter that says all charges were authorized. You ask for proof of their investigation and they send nothing that shows they actually investigated it, just a repeat of the statement they sent in the first place. And you cannot talk to the fraud department.oh that is a definite no-no. My mother was taken for over $3000.00. There were 72 transactions that were made in one day somewhere in California, we live in Texas, to a Walgreens photo department, over $2000, small amounts, 25-30 dollars a transaction. Would that not trigger them to put a hold on the card, call you or text you because it is not your normal routine? One would think so but they did not, their excuse was since COVID, many people shop online so we don't question it…really! I think it is an inside job so that is why their investigation is non existent. There were several transactions to Google vision, I don't even know what that is let alone does my 87 year old mother! And when you call them you are put on hold for literally hours! When they do answer they are rude and make you feel as if you did something wrong. They do not care about you or your money. For the government to suggest that the elderly use this card for their social security is absolutely insane. Please protect your loved one and do not let them use this card! My mom immediately took the rest of her money out and is now using a credit union where her money is protected. For them to prey on the elderly who live month to month on their small social security check is insensitive, heartless and down right shameful!

I am now a widow and single mother after tragically losing my husband to cancer. My son is entitled to Social Security benefits since his father passed. At this point, I am now six months into trying to deal with Direct Express. The first debit card that was supposed to be sent to me never arrived. It took me endless phone calls and an appointment at Social Security to be told to call "this number" (Direct Express) and request a new card. Took forever to get through. Requested new card. It took two weeks to arrive. I activated the card and now am on Day 9 of trying to transfer funds from Direct Express into my bank account. I have followed the WRITTEN instructions provided by Direct Express as to how to transfer funds. I am not a moron. I have a degree and have worked in the legal field for over 25 years. I would transfer funds (four times now) only the next day to find that the transfer was "declined" by Direct Express. Why? Who knows. They just decline it and don't provide any explanation. No communication whatsoever. Your only recourse is to call their 888 number (which takes forever to get through - today it took 35 minutes just to speak to a "live" body, and another 20 minutes to be transferred to a supervisor) Basically, I have found that (1) the "letter" (written instructions) that were provided to me by Direct Express is incorrect. The two customer services reps for Direct Express that I have spoken to in the last two days didn't know that this letter was included to customers with their debit card. The letter does not include correct instructions. For instance, they state to provide a "scanned copy" of the front of your driver's license, when, in fact, you must provide a PHOTOGRAPH of your driver's license, and not only the front of it, but the BACK of it, too. I have now tried four times to transfer funds, and four times it has been declined. Customer service can't help you. They don't have access to the reason why either. It's a complete guessing game as to what you did wrong, and the customer service rep doesn't know either. What a joke.

I had fraud on my direct express account while i was incarcirated $3,000 was stolen out of my account when i got out of jail i filed a fraud/idenity theft with direct express i even faxed them over FIVE TIMES proof i was in jail when this happen they turned me down and said thier was no fraud done i put in a complaint FIVE DIFFERENT TIMES and each time they closed my case the first time they investigated it for TWO DAYS AND CLOSED IT the second time they investigated it they closed it in TWO DAYS i have ssi and now im fored to pay back that money to ssi they are taken $80 amonth out of my check till the $3,000 is paid back i since left them and went to a REAL BANK direct express is the most horrible company to deal with i would suggest anyone who is useing them or thinking of useing them to think TWICE

7 Hours On Hold No Response "24/7 Customer Service" Yeah Right More Like 24 Hours On Hold… Cards Been Declined For 2 Months Now And They Refuse To Unblock It Sh** Company -* For Unprofessionalism

HORRIBLE
DO NOT USE THIS"BANK"
WAITING Over 14 DAYS FOR NEW CARD.
NO OTHER WAY TO ACCESS MY MY MONEY.
DO NOT USE THIS BANK
THEY DONT EVEN DESERVE 1 STAR