Jesse H.

I don't even know where to begin, first of all, you cannot get ANYBODY on the phone that works there! I have tried since last month to get a new card because mine expired and FINALLY was able to talk to an employee. The longest wait time was 5 hours! My phone almost DIED. Doesn't matter what time you call, they always say they are experiencing a high call volume and to call back later. Anyways, as I suspected they sent out my new card to the wrong address. I move a lot and apparently SS doesn't share current info with them, so okay fine they said I would get a new card within 10 business days. Well, it's been over 3 weeks! NO CARD IN THE MAIL. I am SO DONE WITH DIRECT EXPRESS. This is the worst company I have ever delt with! NO CUSTOMER SERVICE AT ALL. The wait times are unbelievable to talk to a human being on the phone. Half the time it would just hang me up automatically, no joke! So then I tried the website and that was no better. The website kept saying I was entering the wrong information when I was not. So that was completely useless, Soon as I can get my new card I AM CLOSING IT. I am calling up Social Security and telling them to close this account they have for me there! I am a disabled person and need help and these people DO NOT CARE. STAY AWAY AT ALL COSTS FROM DIRECT EXPRESS

What I don't understand is given all the bad reviews this company has not only here but everywhere online, HOW IN THE WORLD does Social Security still end up using them as a bank?

I don't know where to begin with this horrendous "company" who is run by a con-man. (Jeff Tinsley) let's see. Feeling bored one day I decided to Google myself, Bad idea. All kinds of personal information came up but Mylife was the first return in the search. And I was literally floored about all the personal info they had on me. Everything you could imagine long story short, this is nothing but extortion. They want you to pay a fee to "control" your own information that they obtained without your permission on their website. I had them delete my profile which they said would take some time, and I was ok with that long as my stuff was gone from there website. They tried to give me the run around at first, saying they couldn't delete my account but after I threatened legal action finally agreed to take my account down. This was all done through the Email system because I wanted to create a paper trail incase they put my profile back up without my permission. So far, so good. It looks like they have indeed taken my profile down but the interesting thing is there is almost a "mirror" account when I go back and search for myself. Birth date is a little off, and relatives name's are all changed but it's just enough different they can say it's not me? I dunno but I swear if they bring back my profile I'm going to be pissed. Something needs to be done about this, how is this legal? What if a stalker or Identity thief uses the information for crimes? Not to mention it's a total invasion of privacy. All for what? A "Online Reputation?" That this company is peddling? Its all really all quite unbelievable. Where are our lawmakers on this issue? Its completely infuriating. Mylife needs to be shut down!